Skip to Main Content
Holland America Line received the 2020 Readers' Choice Award for Best Facilities for Guests with Disabilities from Porthole Cruise Magazine (an award they have held for 13 consecutive years)

Holland America Line: Commited To Serving Everyone

Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience.

The Importance of Planning Ahead

Holland America Line does not discriminate against individuals on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. However, some needs require adequate time to prepare for a guest's arrival. It is recommended that guests make every effort to contact our Guest Accessibility Department and to submit a  Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or cruisetour. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. Guests who are unable to care for their basic needs (e.g. dressing, eating, moving from wheelchair to seating and/or from seating to wheelchair or standing and attending safety drills) MUST have a capable traveling companion. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center. In limited situations (either on board or ashore), we may find it necessary to ask the individual to make alternative travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.

Holland America Line Website Accessibility

Holland America Line welcomes all guests to explore our cruise vacation offerings. Our websites follow the official guidance of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG). To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA).

Due to web accessibility standards, users may experience slight variations according to the browser used. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. For Microsoft Windows, NVDA and the Google Chrome browser are recommended. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari's support for keyboard shortcuts enabled) are recommended.