Cruise Wi-Fi Plans & Internet Packages

Yes – upgrades are available for our Surf Wi-Fi plan, the plan included as part of the Have It All fare. Once on board, guests can upgrade to Premium or Stream, higher service level packages or to multiple devices. Premium is available for a 24-hour or daily purchase once onboard. Stream is only available for the length of the guest’s voyage or remaining days in voyage and not available for a 24-hour or daily purchase.

With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes – they can use their device to access included sites all day. After certain daily limits guest data may receive lower prioritization but guests will not be prevented from accessing sites included in their package.

We are unable to guarantee a specific upload or download speed to our fleet. As our ships operate in a maritime environment sometimes far from shore, we rely on a complex satellite system for our internet service and speeds vary around the world. While our fleet is utilizing some of the most modern satellite constellations available in the maritime industry, speeds can be impacted by weather, ship location, local topography, satellite availability, other technology blockages, etc.

Wi-Fi is available in all guest areas aboard Holland America Line ships including in guest staterooms and suites. Holland America Line has invested over the past few years to expand onboard Wi-Fi service to satisfy growing guest demand for digital access at sea.

Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. With the changes we have made we aim to improve guest’s digital experiences compared to prior cruises aboard Holland America Line. This is a direct reflection of listening to guest feedback.

Based on guest feedback we have moved away from pricing based on minutes or megabytes. Our aim is to reduce friction in the guest experience by ensuring guests do not have to monitor their usage – they only need to purchase the package which includes the sites they want and enjoy. If guests need temporary access to more sites they can upgrade seamlessly from the same device they’re using to access Wi-Fi.

The base Wi-Fi package included with Have It All includes access for one device for each of Guest 1 and 2 on a booking. If guests would like to have more devices individually or for a 3rd or 4th guest on their booking, guests can purchase upgrades to multiple device plans onboard. This can be done seamlessly from their first device just like upgrading service level package. Guests on a multiple device plan will all have the same service level package.