What you need to know before you go on a Holland America Line cruise
What you need to know before you go on a Holland America Line cruise
View all Frequently Asked Questions
The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions.
Download the app before your cruise, log in, and immediately start using Navigator.
Once you’ve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. You can also complete your health assessment and book shore excursions prior to your cruise.
Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Please go to our website at hollandamerica.com and complete the Online Check-In process prior to your sail date. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Please do not forget to print them out prior to leaving home.
U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.
PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS
Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.
Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Further information will be provided on board.
PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country.
Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.
For U.S. and Canadian Citizens Travel by Land or Sea:
Travel document requirements vary based on cruise itinerary and whether international flights are required. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required.
Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents:
For a list of approved documents visit:
The EDL driver’s license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Driver’s License.
U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Other approved proof of citizenship documents such as a passport card, an enhanced driver’s license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. A passport is still the preferred document. PLEASE NOTE –WHTI-compliant documents are acceptable for entry or re-entry into the United States. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010.
Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Birth certificates can be an original or certified copy.
PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERN HEMISPHERE TRAVEL INITIATIVE (“WHTI”) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES)
When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate.
NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the child’s parents. The letter from the child’s parent must provide contact information and authorize the traveling adult to take the child on the specific cruise.
For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.
Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico.
For Non-U.S./Non-Canadian Citizens: For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution.
Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Some clearances will require face to face inspections, details will be communicated to you onboard.
Rest assured that your passport will be fully secured by our staff. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing.
Certain countries require that you obtain official authorization (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Usually there is a fee required.
Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Payment of any fines levied is the responsibility of the individual guest. Please note that fees and visa requirements are subject to change without notice. Tourist/visa requirements are determined by passport nationality, not by country of residence.
Visa Service Information:
Don’t put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline.
You may reach CIBTvisas by phone at:
Residents of all other countries should contact the nearest representative embassy or consulate for proper information.
Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. without a visa for stays of 90 days or less, when they meet all requirements. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica.
Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom.
For more details please go to the U.S. Department of State’s Visa Waiver Program page.
Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. This requirement does not apply to U.S. or Canadian citizens. All guests should keep themselves advised of changes in government requirements. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. You may also choose to send an email message to: email@example.com or visit their website at https://cibtvisas.com/hollandamericaline.
Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents
Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part – or all – of your Express Docs when it’s most convenient for you, 24/7. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. No more waiting for printed cruise documents.
What’s more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels.
Visit hollandamerica.com for more information.
To learn more about Holland America Line’s ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability.
Vaccination requirements change frequently. These requirements are established by the countries you are visiting and not by Holland America Line. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary.
Mosquito-borne Illnesses: Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. In addition, please check with your primary care provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Be certain to bring along a record of all your vaccinations. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change.
Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one “infected” or “endemic” country to another. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change.
At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones.
The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below.
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Alcoholic beverages will not be served to guests under age 21. However, effective on voyages commencing July 1. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.
For voyages that depart from and return to Australia and/or New Zealand, these policies and the legal drinking age apply to guests 18 years or over. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian.
With very limited exceptions (such as some Panama Canal cruises), U.S. law prohibits persons from beginning their cruise in one U.S. port and ending it in a different U.S. port. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Please note that this is a U.S. government regulation over which Holland America Line has no control.
In order to make returning home as smooth and easy as possible, please take note of the following tips. For more information, consult your Customs Agency. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/.
Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. This should be done well in advance of travel at a Customs office near your home. Items that should be registered generally include those not manufactured in your country. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Customs pays particular attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Customs officials will not be available at the ship during check-in to register valuables.
Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service.
Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate. Any additional information concerning currency restrictions, please contact the customs agency in their country.
Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. An additional US$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Additional information concerning Customs matters will be provided during your cruise.
Tobacco & Alcohol
Holland America Line does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate guests with disabilities. For more specific information regarding the following categories, please visit the “Accessible Cruising” section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guest’s stateroom and not in hallways or elevator lobbies. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway. For this reason, Holland America Line has size and weight guidelines for scooters. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. If you plan on bringing a scooter on the ship, please contact:
Guest Accessibility Department
Phone: 1-800-547-8493 (locally at 1-206-626-7044)
Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or his or her mobility device, etc. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working with a single guest in order to address ongoing special needs. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are able to provide facilities that are accessible to persons with disabilities. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at 1-206-626-7320) or visiting the Shore Excursions Office on board. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. For information on alternative transportation arrangements and associated costs, please contact our Guest Accessibility Department.
It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship’s Medical Center.
Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround.
Embarkation/Disembarkation — Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship.
Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Please contact us or your travel advisor for more information. The following companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship:
Special Needs at Sea
Phone: 1-800-513-4515 (locally at 1-954-585-0575)
Email: firstname.lastname@example.org Website: specialneedsatsea.com
Phone: 1-877-478-7827 (locally at 1-780-986-6404))
Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. If you require additional information on the ship’s facilities or ability to accommodate your needs, please feel free to contact the Guest Accessibility Department.
Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling.
For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website.
With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. If you plan to bring a service animal, you must call our Guest Accessibility Department. You will need to provide health certificate documentation for the animal in your ports of call.
Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animal’s veterinarian. All documentation and immunization requirements are established by government authorities and not by Holland America Line.
Revised Policy effective June 1st, 2021
Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows:
Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Limitations apply. Wine brought in quantities deemed to be excessive by the vessel or security will be refused.
Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person).
Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Plastic water bottles are not allowed. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Any amount in excess of this allowance will be not be allowed onboard. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Guests will be asked to discard open beverages in plastic containers prior to boarding.
All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Limitations apply. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel.
An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Local Sales Taxes Applied where required.
Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Your travel advisor can provide you with additional information if you are interested in this option.
Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. You are responsible for complying with the policies. Please keep this in mind when packing.
Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Line’s Express Docs cruise documents, along with new luggage tags. Please see the following important information about your luggage tags.
Printable luggage tags are available at the Online Check-In start page. You may select to print as many as you need for your vacation.
The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. The representatives will help you with luggage tags. Also, luggage tags will be located near the entrance to the pier area where you will be checking in your luggage. The luggage tags are clearly marked with your ship name. Please attach a tag to each piece of luggage you will be checking on the cruise. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date.
Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you.
Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Pack shoes on top of other contents in your baggage to expedite the screening process. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov.
Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Extension cords (without surge protectors) are allowed on board when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com.
Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. (Remember that checked baggage might not be accessible at all times.) Keep these items close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. During the voyage, a safe to store your valuables and important documents is available in your stateroom.
Holland America Line assumes no responsibility for the items listed above. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line’s liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan.
Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. In the event of unexpected travel delays and emergencies, pack enough prescription medication for at least 2 weeks beyond the length of your travel itinerary. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Holland America Line will assist in filling prescriptions. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call.
Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcement authorities. This could result in legal proceedings. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe.
For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted.
Mobility Equipment: The safety of our guests and crew is our number one priority. For this reason:
Scooters and other mobility equipment are required to be securely stored and charged in the guest’s stateroom when not in use and may not be stored in hallways or elevator lobbies.
Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately.
Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters.
For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships.
For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com.
Daytime dress is casual. Shirts/cover-ups and footwear are always required indoors.
Most evenings smart casual attire is appropriate. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants.
On Dressy Nights we take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets.
Jeans, shorts and T-shirts are only allowed in the casual dining restaurants.
On Grand Voyages when suggested attire is Formal, suits or dresses are recommended.
Electrical Appliances: ** All staterooms are equipped with standard 110 AC and 220 AC outlets. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. All staterooms are equipped with hair dryers. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution.
If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.
For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. You may order hot water from our complimentary In-Room Dining service 24 hours a day. There is a charge for the use of the self- service launderettes and it is coin operated. Also, full laundry and valet services are available on all of our ships.
Let the vacation begin the moment you arrive in a new country. Or let it continue, as you disembark from the ship and journey inland. A seamless transition is what our pre- and post-cruise hotels and tours are all about. We’ve arranged all the details – from luggage handling to transportation, City Stays to expert tour guides – so you are free to immerse yourself in places and experiences that justly rank among travel’s greatest highlights.
If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Visit hollandamerica.com for more information. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or 1-206-626-7353 to add services to your itinerary.
Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights.
Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. You do not need to include any suffixes on your airline ticket. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com.
Flight options include:
Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details.
Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels.
If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. To purchase a gift for a guest, please visit our Buy a Gift for a Guest page or contact our Ship Services Department at:
Holland America Line Ship Services Department
450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576
Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Packages such as “Renewal of Vows,” “Happy Anniversary,” “Romantic Voyage” and “Just for Us” include a variety of services and mementos to commemorate your special occasion. Gift orders must be prepaid and received two weeks in advance of sailing. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA®, American Express®, MasterCard® or Discover® card up to two working days before sailing.
Holland America Line Rewards VISA® Card: Use your new Holland America Line Rewards Visa Card and you’ll be on your next dream vacation before you know it. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. To learn more and apply for the Holland America Line Rewards Visa Card, please visit hollandamericavisa.com
Make your wedding dreams a reality. Choose from a wedding on board one of our ships or at a land destination. Then sail away for your romantic honeymoon! For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Or please visit royalwed.com.
Our As You Wish dining lets you select the venue and style that suits you. Choose from a festive multi-course affair, a quick casual dinner for two or an intimate meal in the privacy of your stateroom.
*All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols.
The Elegant Dining Room:
Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours.
Classic Pre-Set Dining: The traditional pre-set dining times are 5:45pm and 8:00pm in the Dining Room. You may request seating time, table size and indicate with whom you wish to dine. All such requests should be made before sailing through your travel advisor. Requests will be confirmed or waitlisted at the time of booking. Table number and table size are on request only, and will be assigned by the Maitre d' on board. The status of your seating request will be listed on your Cruise Contract. Your seating assignment will be noted on your guest card upon boarding.
Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking.
The Pinnacle Grill Experience:
Other Delightful Dining Options:
Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. For special meal arrangements, please contact the Ship Services Department at 1-800-541-1576 (or email: email@example.com) at least 90 days prior to departure. While we try to fulfill all requests, it may not always be feasible. Holland America Line reserves the right to substitute products when specified brands are not available. An additional charge may be applied. Reconfirm any special requests with the Maitre d after you board.
Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. There is no kosher kitchen on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Cooking facilities onboard are not considered kosher.
*All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols.
To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go.
The following information should be used as a guideline only. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents.
City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily.
Arriving by Air: Holland America Line representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Holland America signs. If you do not see our representatives, please have one paged. Please note: This service is available only on days of sailing. Please refer to Express Docs for more specific information regarding your arrival airport.
Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Transfers are available to Flight Ease® guests and to guests who have independent flight plans. For more information see our transfers FAQ.
Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service.
Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency.
From time to time guests encounter transportation delays in getting to their cruise ship. If it is your day of sailing and this happens to you, please follow these guidelines:
Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Representatives are available 24 hours a day, 7 days a week and 365 days a year. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel advisor. For further information on our relationship with airlines, please refer to your Cruise Contract.
Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress.
For guests who have made independent flight plans and purchased any of Holland America Line’s transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.
Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425.
Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks.
Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel.
Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Reconfirm any special transfer requirements for disembarkation with the on board. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Please call the Guest Accessibility Department for detailed information.
We strongly encourage you to complete the check-in process at our website at hollandamerica.com and to download the Holland America Line Navigator App. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picture taken if you have not uploaded a photo on Navigator. Your stateroom keycard will be delivered to your stateroom.
Please Note: This online procedure must be completed prior to your sail date.
If you completed the Online Check-in, please have the following documents ready to present at check-in:
U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.
Ship Identification Card: Upon completion of check-in you will receive a ship identification card. This ship ID card serves as your identification for security procedures when embarking and disembarking the ship, and for making purchases on board. It is also your access card to your stateroom.
Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security.
Embarkation Time: Your assigned check-in time is printed on the Boarding Pass page in your Express Docs.
IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing.
You may also receive arrival documentation from Immigration when arriving at the airport. Please keep this available for check-in.
To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Some clearances will require face to face inspections, details will be communicated to you onboard. Rest assured that your passport will be fully secured by our staff.
Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing.
Our embarkation procedures are smooth and easy—you carry nothing but your hand baggage, and everything is beautifully organized. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We anticipate that your stateroom will be ready at approximately 1:00pm. Therefore, you are welcome to make yourself at home in the bar, lounge or pool areas. Your baggage will arrive in your stateroom later that afternoon. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am.
Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section.
In today’s era of heightened security, Holland America Line has implemented a “no visitor” policy. We regret any inconvenience this may cause. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section.
What will you do today? There are so many choices on your Holland America Line cruise. You may choose to participate in as many (or as few) activities as you wish. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. The choices are endless. You can learn about your itinerary’s ports of call with our Explorations Central™ programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament!
You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. In the evening you’ll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! There’s never a dull moment on your Holland America Line cruises.
Manage your cruise with our free app! Login to your account before you ever step onboard to get prepared for your journey. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more.
No internet purchase required to download or use on board. If downloading or using off ship, your regular carrier rates may apply.
Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. Professional, local guides and independent tour operators that meet our high standards lead each tour. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore.
Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Call us toll-free at 1-888-425-9376 or 206-626-7320. In Australia, call us toll free at 1-800-260-639. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). You may also find more information on our tours and shore excursion programs on hollandamerica.com. Please log in to purchase your shore excursions.
Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit.
You may find more information on our tours and shore excursion programs on hollandamerica.com. Please log in to purchase your shore excursions. Tours are available for purchase up to three days before sailing.
The Collections of Holland America Line
Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. The Collections of Holland America Line represent tours of a particular focus, available only in select ports.
At Holland America Line, cruising is our passion. We are equally passionate about protecting and preserving the pristine destinations that we visit. For many years we have emphasized environmental stewardship and conservation in our operations. We believe that safeguarding our guests, crew, ships, and the environment is the right thing to do and essential to the success of our business.
Our ships are as environmentally sound as they are beautiful. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Here are just a few of our environmental efforts:
Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America.
Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements.
Reducing waste: Our waste management approach focuses on reducing the volume and toxicity of waste we generate. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. Whenever possible, we reuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste.
Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Conserving water results in less energy spent making water, thus saving fuel. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when we’re done using it — saving energy and limiting discharges.
To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged.
Our activities to protect the environment have not gone unnoticed. Holland America Line has recently won the following environmental honors:
Green Gateway Award: Port of Seattle’s Green Gateway Partners Award program, 2010–2016, and the Technology Innovator Award in 2015
Blue Circle Award: Port Metro Vancouver’s EcoAction program for commitment to sustainability, 2010–2014
Porthole Cruise Magazine’s annual Readers’ Choice Awards:
Most Eco-Friendly Line, 2014
Guest Invitation to Environmental Excellence
We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. You can make a difference in the following ways:
Holland America Line’s youth activities program Kids Club offers an array of entertaining events for kids and teens ages 3-17.
A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties.
Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties “Cosmic Cruisers”, “Dino-Mite Night” and “Ships Ahoy Pirate Treasure Hunt Adventure” keep our junior cruisers ages 3 - 6 years entertained.
Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties “Brave the Night”, “Mysterious Spy Night” and “Country Carnival” ensure that guests ages 7 - 12 years look forward to each day at Kids Club.
Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events “Face Your Fears”, “Casino Games for Prizes” and “TV Game Show Night” allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun.
(Required for kids and tweens ages 3 – 12)
Kids’ Program (ages 3 – 6): All children participating in the youth program must be completely toilet trained and pull–up free. Youth Staff cannot assist in the washroom in any way. Children ages 3 - 6 years old have a sign in and out policy. A password will be selected by the parent/guardian of the child. The password will need to be disclosed to the youth staff upon pick up of the child. The minimum age to participate in Kids Club is three years. No exceptions will be made.
Tweens’ Program (ages 7 – 12): Tweens ages 7 - 12 years old have a sign in and out policy. A password will be selected by the parent/guardian of the child. The password will need to be disclosed to the youth staff upon pick up of the child.
Teens’ Program (ages 13 – 17): There are no registration or sign in/out procedures for teen programming.
Please note that each program features age specific activities and events and children are required to participate in the program designed for their age.
Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. No exceptions will be made.
Holland America Line ships have all the amenities and services you expect to find in a fine resort — as our valued guests, we don’t want you to lack a thing.
Beauty Salon/Spa: The Greenhouse Spa & Salon is our premier, luxury day spa. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. All professional services are available from 8:00am until 10:00pm. Appointments are strongly suggested, particularly for Dressy Nights. Appointments may be made in advance on our web site at hollandamerica.com or once on board.
Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offers both aerobic and strength-training equipment. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Hours are from 6:00am until 9:00pm. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Please note that minimum age for guests using the fitness center is 16.
Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Should you need anything—a refreshing beverage or a lap blanket — an attentive deck steward will be nearby to assist you. Beach Towels to take ashore will be available upon arrival at the Gangway.
Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas.
Shops On Board: A world-class shopping experience is just steps away. All Holland America Line ships offer a variety of wonderful merchandise from around the world. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Each item is authentic and many are branded with designer names you have come to trust. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service.
Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the world’s best duty-free shopping. On selected cruises you’ll find Holland America Line’s Port Shopping Ambassador Program. It is designed to assist you in finding the finest treasures in the ports of call at savings of 20-60% below U.S. prices. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases.
Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassador’s Talk. Important Customs information and shopping maps will be provided at the talk. Also, be sure to enjoy the Compass book located in your stateroom.
Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. We welcome you to consult with your Image Creators for all your photographic needs. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Line’s guests that redefines cruise photography — sittings are limited so please book early.
Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Registration is free and there is no obligation to bid. Complimentary champagne will be served at the auctions.
Casino: A wonderful world of chance, skill and luck awaits you in our Casino. A gamut of games from sizzling slots with huge progressive jackpots to a parade of poker games is there for your enjoyment. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. The Casino is not open in port and certain restricted waters and you must be 18 or over to play.
Future Cruise Consultant:
Benefits of Booking On Board
The best time to book your next cruise is while cruising with Holland America Line. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise.
Future Cruise Deposit Program (FCD)
Unsure of your next cruise? You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program.
Limited time offer, Savings for Onboard Bookings Only
Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. (If you choose to take advantage of Holland America’s cruise Cancellation Protection this payment will be due prior to the cancellation period.) No additional deposits will be due until final payment. The reduced deposit applies to sailings of 3 days or longer. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years.
Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Please speak to the Future Cruise Consultant regarding other amenities for these voyages.
Book the Stateroom or Suite You Want
When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our most popular and unique itineraries. That’s because your Future Cruise Consultant has immediate access to Holland America Line’s reservation system and can view all availabilities on all sailings.
The time to reserve your desired stateroom, suite and dining preference is now. Your booking will be credited to, and finalized by, your preferred travel advisor.
We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. To book, or for more information, simply visit your Future Cruise Consultant.
Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables.
Religious Services: In order to serve the spiritual needs of our guests, we provide the following services. Times and locations can be found listed in Navigator and the When & Where program.
Religious services may not be able to be held on embarkation/disembarkation day. Please contact Guest Services for more details.
Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing).
No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Holland America Line does not recommend storing medication in any mini-bar. Please contact the ship’s Medical Center for any medication requiring refrigeration.
You’ll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.)
Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. In your stateroom you will find laundry bags and price lists conveniently located in your closet.
Please Note: For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom.
In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors d’oeuvres during the cocktail hours, and the traditional late-night snack. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Complimentary In-Room Dining is available 24 hours a day. Casual dining is available in the Lido Market every night. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Reservations may be made on board by contacting the restaurant manager. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam, Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Dining venues vary by ship.
Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures.
A customary fee will be charged for services and medications dispensed. Motion sickness medications are available for purchase onboard. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. For this reason, guests are encouraged to obtain travel medical insurance prior to travel.
If you have a chronic medical condition, please bring a recent report from your physician. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. You must be able to care for yourself. If you are unable to function independently with respect to eating, dressing or attending the ship’s safety briefings, you must bring a caregiver with you. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel.
Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call.
In addition to twice daily routine doctor’s hours, medical services are available 24 hours a day. Please dial 911 in an emergency. Unless otherwise posted, the Medical Center hours are as follows:
Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel.
Travel Well®: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. In order to Travel Well®, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. In the absence of running water, use alcohol-based hand sanitizers to protect your health. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. railings, buttons, door handles, countertops, faucets, etc.), after handling money and pens, and after using the restroom. Travelers’ diarrhea (TD) is the most common illness to affect travelers. Each year between 20%–50% of international travelers (an estimated 10 million people) develop diarrhea. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Therefore, it may be in your best interest to plan ahead and pack some anti-diarrheal medication with your other medications.
There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Other consumables of concern may include ice made from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized.
We have a great responsibility to safeguard the well-being of people and the oceans we sail upon. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment.
Safety: For 140 years, the safety and security of our guests has been our highest priority. Every decision we make starts with that basic rule. Safety begins with the design of our ships.
Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. For more information about our safety and security procedures when you board the ship, see the “From the Captain” booklet in your stateroom.
Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets.
Together we can make a tremendous difference!
Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. It also shows you how to correctly put on your lifejacket. Please practice wearing your life jacket. Special life jackets are available for children and infants. If these have not yet been provided, please ask your Stateroom Steward.
For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. No smoking of any kind will be permitted on any stateroom verandah.
Designated Smoking Areas
Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam
Koningsdam, Nieuw Statendam, Rotterdam
Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed.
Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas.
Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations.
Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible.
Telephone: At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During our regular business hours, please call: 1-800-426-0327.
Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*.
*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.
Additionally, you can call the ship directly from the shore. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is US$7.95 per minute and billing begins at the time specified.
Please have the ship’s name, your party’s name and stateroom number before you call.
Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Internet is accessible from the comfort of workstations on board or from a personal laptop. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you.
Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Simply register through Holland America Line Navigator™, select “Paid Internet” and choose between a Voyage and a Daily plan. (Voyage plans cover your entire cruise and are available at a discounted rate. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Want to read your email, catch up on the latest news and check your finances? Purchase a Surf plan. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. Please contact Ship Services for further information.
Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Guests may buy stamps in port or purchase them from the Guest Services by charging their shipboard account. All mail is subject to local postal office procedures and rates in the port mailed. Mail is provided to the Port one hour before sailing.
Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.
The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellularatsea”, “Ship Roam” or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.
For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.
AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship).
All onboard purchases and services are charged to your account by using your stateroom keycard. Cash is not accepted for individual transactions, e.g. bars, the shops, spa, shore excursions. Cash is accepted in our casinos.
Registering a credit or debit card(s) (Visa®, Mastercard®, American Express®, and Discover®) as part of your pre-cruise check-in process activates your keycard. The day you board, Holland America Line places an initial hold on your credit or debit card for $30 per person per cruise day Once you’ve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $30 per person per day for the remainder of your cruise. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days.
If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $30 cash per person per cruise day. Any excess deposit will be refunded to you at the end of the cruise. Traveler’s checks may be cashed at Guest Services. Personal checks are not accepted on board.
You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. The card can only be settled for the amount of the pre-paid Gift Card. We cannot process refunds on these cards.
At the end of your cruise, you will be able to retrieve a final statement from Navigator, and your card will be charged only for the actual amount of your purchases. Refunds for purchases of onboard products and services will be credited to your onboard account whether purchased prior to or during your cruise. The final amount billed may take up to 24-hours following disembarkation. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer.
Applies to all guests 18 years of age and over.
Please Note: There is not an Automated Teller Machine (ATM) available on board.
For your convenience, foreign currency exchange services are available at Guest Services. The U.S. dollar is the only currency accepted on board Holland America Line ships. We will accept U.S. traveler’s checks. In most ports of call, you may easily exchange U.S. dollars into the local currency. Banks, airports and major hotels often offer this service. In many countries, you can also use your ATM card to obtain local currency. Most locations will accept major credit cards, and some will accept U.S. dollars. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties.
Cash Advance: Cash advances are available at the Guest Services. All cash advances are subject to restrictions. A 3% service fee will be added to your onboard account for all cash advances.
Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience.
The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. The charges are subject to change without notice.
The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Local sales taxes are applied where required.
For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Luggage Direct and Luggage Forward® two different services offering a variety of services with the sole purpose of easing your travel! By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time.
1. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Upon disembarkation, your bags are delivered directly back home.
Luggage Forward offers:
Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location.
2. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. You will claim your luggage when you arrive at your final airport destination.
If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. (See section for Bags VIP Luggage Delivery below for details.)
Luggage Direct offers:
For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives.
Please note the following general information about Luggage Direct:
Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements.
In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Please fill out the form and return it to the Guest Services as soon as possible.
We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information.
Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. In many ports taxi lines can be long and distances to private transportation can be lengthy.
On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Please do not place your baggage over the emergency floor lighting. Please make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information.
As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Place them in a carry-on bag or keep them with you so you can access them easily. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Also, you will need your ship card when you disembark. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage.
On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morning of disembarkation. Promotional credits are nonrefundable. Cash deposits can be made on the last day of the cruise.
The ship’s estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Generally, the ship is subject to certain government procedural requirements upon arrival. Once completed, all guests will be allowed to disembark.
Disembarkation is usually completed within two to four hours after the ship’s arrival. All guests are required to disembark the ship at this time. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port.
Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers.
Still have questions? Visit our Frequently Asked Questions.