National Customer Service Week: Celebrating Our Caring Crew

Photo collage of people in uniform.

Holland America Line is known for providing award-winning personalized service thanks to our caring crew. Though we’re grateful every day for our incredible team, we want to take a moment during Customer Service Week – celebrated the first week of October – to thank our people from ship to shore for their time, talent and dedication to creating an unforgettable experience for others.    

We recently caught up with some of our crew to ask what service means to them. Here’s what they had to say: 

Person in gray uniform.

Claire, Neptune Lounge Concierge

For Claire, being consistent and efficient matters in every interaction, as does going above and beyond what others would expect. 

“What I love most about taking great care of our guests is that we are creating a lasting impressiona once-in-a-lifetime experiencethat they will always look forward to on their next Holland America cruise. I want our guests to feel that they are home away from home, every time they step onto any of our ships.” 

Irwan, Stateroom Steward 

Irwan loves cruising the world and caring for people along the way so much that he’s been doing it for more than 18 years. Going above and beyond consistently to ensure guests feel cared for is particularly important to him. “Exceptional service is about anticipating needs and having the ability to wow guests at every turn. 

Person in gray shirt fluffing pillow.
Person in white chef jacket.

Joan, Demi Chef De Partie

Joan enjoys personalizing the guest experience by going the extra mile. “I love treating guests as my family – seeing them happy, listening to their stories…I want them to feel like they are not far from their family back home.”

For Joan, what makes the Holland America Line experience a special one is that the crew cares deeply about every aspect of the guest’s journey, and that care comes from a place of love. 

Dwinda, Assistant Waiter

For Dwinda, exceptional personalized service means exceeding guest expectations. Dwinda loves helping guests make unforgettable memories as they sail around the world while working with others who are caring, open-minded and very supportive throughout the journey.

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Person in gray and white uniform standing in front of wall with gold-colored artwork.

Taneka, Assistant Shore Excursion Manager 

Time, attention and engagement are key for Taneka when it comes to providing outstanding service. Taneka loves sharing firsthand knowledge about the many different shore excursions our guests can enjoy to personalize their cruise.

“I want our guests to feel looked after and to enjoy every moment of their cruise.”

Neil, Future Cruise Consultant

Neil enjoys providing exceptional service by staying informed of every aspect of the cruise experience, connecting with guests in a meaningful way, and ensuring the journey is so unforgettable that people can’t wait to cruise with us again. Neil often remembers guests from previous cruises and loves it when they remember crew members, too. 

Person in gray uniform sitting at desk with computer and pink flowers in a vase.

“I am very proud to be a part of the Holland America team. We are a diverse collection of individuals who genuinely care about our guests and making their vacation the absolute best it can be!”   

To all our crew from ship to shore, thank you for sharing your hearts and talents with us and our guests throughout the world. 

Learn more about our amazing team by checking out our Catch Up with the Crew series.


Join the Discussion


  1. Jacklyn October 8, 2023 at 6:46 am - Reply

    Holland America has the best crew and staff on the seas. We are proud to say that we sail only with HAL.

  2. Jessica Cameron October 6, 2023 at 8:31 pm - Reply

    My husband and I took a cruise 9/23-10/01 on the Westerdam to Alaska! Donovan and Ryan need a huge shout out! They were awesome bar tenders at the Sea View bar! Always remembered our names, always had smiles and greeted us like we’d known each other for years! Their singing and juggling was entertaining and fun!

  3. Jessica Cameron October 6, 2023 at 8:26 pm - Reply

    My husband and I took a cruise 9/23-10/01 on the Westerdam to Alaska! Denny was in charge of our cabin and he was amazing! Always asking if he could be of help or service or just smiling and saying hello! He made our anniversary special with a double swan towel display and some chocolates on our bed! I can’t imagine a better crew member than him! Thanks Denny for the special week! He deserves a score of 110!!!

  4. Kirk Lang October 5, 2023 at 6:31 pm - Reply

    The crew of the Holland America Eurodam ship!! What a great experience it’s because of the crew and the kindness of them that I will be coming on yet another cruise with Holland America. Thank you so much for your service and smile.!

  5. Jacob E Meetze Sr October 4, 2023 at 1:55 pm - Reply

    I will say we’ve had Irwan as our Stateroom Steward. You can’t find any better caring person. When we needed something, he would see it was taken care of.
    A Big Thank You! Irwan
    You are very much appreciated. Thank you for the service you provided.
    Eurodam 7060

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