Contact Us

If you need help making a new reservation or changing a reservation, you can contact us at 1–877–932–4259 or 206-626-7020 during the following hours:

Monday – Friday, 5 a.m. to 7 p.m. (PT) 
Saturday & Sunday, 6 a.m. to 5:00 p.m. (PT)

If you would like to create a group space or group reservation directly, contact us at 1-800-355-3017 within North America or 1-206-626-7350 if you’re outside North America, during the hours of 7a.m.-5p.m. (PT), Monday through Friday.If you’re a Travel Advisor, you can set up group space via Polar Online or by calling us at 1-888-425-9477 within North America or 1-206-626-7020 outside North America.

Travel Advisors: Group space can be set up via Polar Online. Alternatively, please contact us by phone at:

1-888-425-9477 within North America

1-206-626-7020 outside North America

If you’d like to order a gift for a guest or ask questions about dining, you can call 1–800–541–1576 or email HAL_Ship_Services@HollandAmerica.com and our Ship Services department can help.

If you have questions about full-ship charters or are interested in chartering a ship, send an email to our full-ship charters & incentives groups at: HAL_Charters_&_Incentives@HollandAmerica.com.

You can contact the shore excursions department at 1-888-425-9376 or 206-626-7320. They can answer your questions or help assist you in finding, booking, and purchasing shore excursions.

In case of emergency, you can contact Holland America during regular business hours at 206-626-9000. If it is after hours or a holiday, call 
1-800-628-4771 or 1-206-286-3294.

Thank you for your loyalty as a Mariner Society member! Our Mariner Society is happy to answer your questions about your Mariner status at 1-800-547-9139.

Use the following numbers to contact Holland America Line with questions about accessibility and accessible cruising:

Phone: 800–547–8493 or 206–281–3535 (ext. 4514) 
TTY: 800–254–8669

Our Media Relations department is happy to answer questions and help with press inquiries. Please contact Media Relations by phone at 206–281–3535, toll free at 1–800–637–5029 or by fax at 206–262–5934.

If you have a concern or a question about a past cruise, our Guest Relations department can help. Contact Guest Relations by email at guestrelations@hollandamerica.com. If you would like to report a missing item, please fill out the Lost and Found form.

Our Partnerships department would be happy to answer any questions you have about our existing partnerships or partnering with us in the future. Please email partnerships@hollandamerica.com.

Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119 USA.