How to Make the Most of Onboard Credit

Whether it’s $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, we’ve got you covered. Here’s how you can put Onboard Credit to good use:

Shore Excursions

From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, you’re sure to find the perfect excursion as you explore destinations and ports of call. Capacity is limited for many activities, so book early using your Onboard Credit. Learn more

Specialty Dining

Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. From Canaletto’s authentic Italian cuisine to the Pinnacle Grill’s steak and seafood, you’ll experience an amazing culinary adventure. Learn more

Beverages

With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. Learn more

Shopping

If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Learn more

Spa

Self-care, anyone? If you enjoy indulging in onboard massages, pedicures, and facials, then you’ll love our Greenhouse Spa & Salon.® Nurture your well-being with some well-deserved pampering at sea. Learn more

Additional Information

  • If you receive Onboard Credit, be sure to confirm whether there are any limitations.
    Can it be used for any of the products or services mentioned above, or is it designated for a specific product or service (such as shore excursions only)?
  • If you don’t use it, you lose it. And it can’t be redeemed for cash.
    Don’t miss out if you receive Onboard Credit. Consider spending it on something that brings you joy, such as a shore excursion in Juneau that lets you cuddle with puppies at a sled-dog summer camp or a delicious meal at one of our onboard Specialty Dining venues.
Comments

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37 Comments

  1. jean February 18, 2023 at 7:04 am - Reply

    Can on-board credit be used to pay gratuities?

    • Julie March 8, 2023 at 7:19 am - Reply

      Yes, it can. If it is not a specific credit, like a designated shore excursion credit.

  2. Suzette February 23, 2023 at 1:14 am - Reply

    We each have $100 US onboard credit and we’d like to book a couples massage early to take advantage of the discount. If we pay for it online now, can we use our onboard credit to hte pay for it and therefor give us a refund of what we’ve paid
    Hope that makes sense

    • Julie March 8, 2023 at 7:30 am - Reply

      Hi Suzette, unfortunately no, your spa appointment cannot be refunded if you pre-book. The OBC can be applied to other items on your bill, but not a previously booked treatment.

  3. Calvin Kuehl March 8, 2023 at 2:49 am - Reply

    We got a 50 dollar on board credit referral from a friend, filled out info submitted it and now wondering if or where it shows up that we actually will receive it for our cruise? Should we call the cruise line and ask?

    • Julie March 8, 2023 at 7:18 am - Reply

      It should appear in your account.

  4. Lee Hockfield March 12, 2023 at 3:02 pm - Reply

    I keep reading different answers to the same question. Can we use an onboard credit to help cover the costs of gratuities??

    • Julie March 31, 2023 at 10:53 am - Reply

      Hello! It depends on the type of OBC you received, so please review the OBC offer’s T&C to see if there are any restrictions. Our website states: Onboard credit is spending money to use when you’re on our ships. If you receive an onboard credit, you can use it for almost everything onboard, including a pampering massage or other spa service, restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. Onboard credits may be used to pay for Crew Appreciation, with exceptions for certain credit types. Onboard credits may not be refundable at the end of your cruise.

  5. Michael S March 12, 2023 at 10:44 pm - Reply

    Hi We are booked on an inside passage cruise in late May/June. Can we use on board credit to pay for:
    1. Crew appreciation
    2. On board dining – if so if we pre-book specialized dining do we use credit card to prepay & then seek reimbursement on board

    Regards

    • Julie March 31, 2023 at 10:52 am - Reply

      Hello! For crew appreciation, it depends on the type of OBC you received, so please review the OBC offer’s T&C to see if there are any restrictions. Our website states: Onboard credit is spending money to use when you’re on our ships. If you receive an onboard credit, you can use it for almost everything onboard, including a pampering massage or other spa service, restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. Onboard credits may be used to pay for Crew Appreciation, with exceptions for certain credit types. Onboard credits may not be refundable at the end of your cruise. Regarding specialty dining, you will need to book on board. We do not offer refunds if you book online and pay with your credit card.

  6. Bill March 13, 2023 at 6:30 pm - Reply

    We have a cruise in May to Norway and have a onboard credit. can we use it to upgrade our wifi package and for crew appreciation?

    • Julie March 31, 2023 at 10:51 am - Reply

      Hello! It depends on the type of OBC you received, so please review the OBC offer’s T&C to see if there are any restrictions. Our website states: Onboard credit is spending money to use when you’re on our ships. If you receive an onboard credit, you can use it for almost everything onboard, including a pampering massage or other spa service, restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. Onboard credits may be used to pay for Crew Appreciation, with exceptions for certain credit types. Onboard credits may not be refundable at the end of your cruise. And if you upgrade your WiFi on board, you should be able to use it for that.

  7. Reginald Hinz March 27, 2023 at 2:28 pm - Reply

    I note below that the on-board credits can be used to pay for gratuities. Does this include the daily room service charges that get applied to our account? I phoned the 1-877 line and the person I spoke to advised that the on-board credits can not be applied to the daily room service charges so just looking for some clarification on this.

    Thanks.

    • Julie March 31, 2023 at 10:50 am - Reply

      Hello! It depends on the type of OBC you received, so please review the OBC offer’s T&C to see if there are any restrictions. Our website states: Onboard credit is spending money to use when you’re on our ships. If you receive an onboard credit, you can use it for almost everything onboard, including a pampering massage or other spa service, restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. Onboard credits may be used to pay for Crew Appreciation, with exceptions for certain credit types. Onboard credits may not be refundable at the end of your cruise.

  8. Janey April 6, 2023 at 9:49 am - Reply

    Can you use an OBC (that is not specific to only a shore excursion) towards a cabana rental, thermal suite pass or Club Orange?

    • Julie May 16, 2023 at 7:14 am - Reply

      If you book Club Orange on board, it can be used. Same for spa and cabana. However, if there might not be a cabana available (most guests pre-book) if you wait to get on board.

  9. Robert T April 15, 2023 at 11:10 am - Reply

    Can OBC on your current cruise be used to pay for a future cruise that you book at the Future Cruise Desk while at sea? My guess is NO but one can always hope.

    • Julie May 16, 2023 at 8:06 am - Reply

      Hi Robert, it cannot because those require a credit card number since they are fully refundable if not utilized within 4 years.

  10. Julie April 17, 2023 at 8:23 pm - Reply

    how do I apply the onboard credit against the prepaid crew appreciation fees? I’m not seeing how that is applied in the final transaction.

    • Julie May 16, 2023 at 7:11 am - Reply

      Hi Julie, you cannot apply an onboard credit to prepaid gratuities, as those are prior to the cruise. You need to use the OBC once on board.

  11. james April 18, 2023 at 8:47 pm - Reply

    Can I use my shareholder OBC to pay the basic Crew Appreciation charge? Can I use it at the casino (slots or tables)?

    • Julie May 16, 2023 at 8:05 am - Reply

      Hi James, according to the T&C for the shareholder credits, it’s not transferable, cannot be exchanged for cash and, cannot be used for casino credits/charges and gratuities charged to a guest’s onboard account.

  12. Sue S Clark May 17, 2023 at 7:44 am - Reply

    We received an OBC for our cruise to Alaska in June. We were encouraged to book Shore Excursions in advance to ensure a reservation. However, the OBC does not appear when we book an excursion. If I pay for the excursion in advance, can the OBC be applied to our account once we are on the cruise and a refund be made to the credit card we used for payment?

    • Julie May 26, 2023 at 10:53 am - Reply

      The OBC does not go toward pre-booked tours, dining, etc. It is only applied on board and cannot be given as a credit for your pre-booked tours.

  13. Margot Reid May 17, 2023 at 8:25 pm - Reply

    On our upcoming Alaska Vancouver-Alaska Cruise, just wondering if we can use our Onboard Credit for paying the Crew Appreciation? We have Onboard Credit of US$150 x 2 (two people).

    Please advise.

    • Julie May 26, 2023 at 10:53 am - Reply

      It depends on the type of OBC you have. It should have terms and conditions that will outline what it can and cannot be used for.

  14. Ms Wiles May 18, 2023 at 9:17 am - Reply

    I have a $100 military appreciation onboard credit. Are there any limitations on how I use that credit? Can I use that credit to pay gratuities? Please advise me of any limitations to its use at all.

    • Julie May 26, 2023 at 10:55 am - Reply

      Hello, the Military credit may not be used in the casino, on gratuities or any other specified fees. Thank you for your service.

  15. Valerie Toney May 19, 2023 at 5:05 pm - Reply

    We each have a $100 shore excursion credit, how do we know if it has been applied to one of our shore excursions?

    • Julie May 26, 2023 at 10:49 am - Reply

      It should appear in your account. If not, please call reservations: 877-932-4259.

  16. Corinne May 30, 2023 at 2:07 pm - Reply

    Hello. I see online that there is a healthcare professional $100 onboard credit offer and a teacher $100 onboard credit offer. If I am a healthcare professional and my mom is a teacher are we eligible for both offers or only one? We would be sharing a stateroom. Thanks!

    • Julie June 26, 2023 at 1:32 pm - Reply

      It is $100 per stateroom.

  17. Victor Ferrette June 10, 2023 at 4:17 pm - Reply

    We have on onboard cruise credits for a cruise to Alaska next month and want to know if we use it to pay for onboard Wi-Fi service.

    • Julie June 26, 2023 at 1:29 pm - Reply

      Different OBC have limitations, but you should be able to.

  18. Karen June 12, 2023 at 7:49 pm - Reply

    I don’t understand why OBC cannot be used in advance to pre-pay shore excursions like other cruise lines allow.
    And why can it not be used in the casino? Especially if you have alot of OBC.

  19. Ann July 7, 2023 at 10:08 am - Reply

    We have quite a bit of onboard credit (gesture of good will & excursion credit (due to HA cancelling an excursion). HA agent just told me that whatever onboard credit is left over can be returned to our credit card at the end of the cruise. I’m not seeing that information here in the area. Can you please verify this?

    • Julie July 19, 2023 at 8:40 am - Reply

      Hi Ann, each OBC is different so you will need to ask reservations or guest relations. Please try reservations: 877-932-4259 prior to departure.

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