The Perks of Holland America Line’s Mariner Society Loyalty Program
Since the inception of Holland America Line’s Mariner Society loyalty program, it has evolved from a recognition cocktail party to a comprehensive program with Star levels featuring some wonderful benefits. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise!
Holland America Line recently launched a NEW Mariner Early Booking Bonus appreciation program for our Mariner Society members. When Mariner Society members book a 2023 and beyond cruise within 90 days of a new season launch, you’ll receive onboard spending money on your cruise. This exclusive Early Booking Bonus is an ongoing benefit for our Mariner Society members and will be available for all destinations as they open.
Loyalty pins are awarded for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we recognize our most loyal Mariners through the awarding of a special medallion — a Bronze Medallion for guests sailing with us for a total of 100 days, Silver Medallion for guests sailing with us for a total of 300 days, Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. What else comes with our Mariner Society program? Read on to learn more about the benefits with each Star level.
ONE STAR MARINER:
• Mariner Welcome Aboard lunch
• A special collectible gift presented to you on board
• Mariner Brunch with complimentary sparkling wine
• Special offers on select sailings
• A 50% cruise fare discount on kids and extra guests staying in your stateroom on select sailings
TWO STAR MARINER:
Collectible gifts, special discounts and more await you at 30 Cruise Day credits. As a 2-Star Mariner, you’ll enjoy all 1-Star Mariner amenities PLUS:
• Complimentary photo of the ship
• 10% discount on select Holland America Line logo clothing sold onboard in the shops
• 15% discount on merchandise from shophollandamerica.com (Discount only available in the United States and Canada)
• Annual cruise planner
• Special recognition lapel pin
THREE STAR MARINER:
Unlock significant savings and a host of exclusive benefits as a 3-Star Mariner. When you reach 75 Cruise Day credits, you’ll receive all 1- and 2-Star Mariner amenities PLUS:
• 25% discount on specialty restaurant surcharges and on specialty coffees in all dining venues (Exploration Café and Grand Dutch Café), Sommelier Suites packages and all mini-bar purchases
• Mariner Welcome Aboard reception
• Discounts on select treatments from the Greenhouse Spa & Salon
• Advance information on new itineraries
FOUR STAR MARINER:
Upon earning 200 Cruise Day credits and amassing countless memories, you’ll join the 4-Star Mariners, where you’ll enjoy even more extraordinary discounts and complimentary events, including all 1-, 2- and 3-Star Mariner amenities PLUS:
• Complimentary cruise fare on kids and extra guests staying in your stateroom on select sailings
• 50% discount on specialty restaurant surcharges and specialty coffees in all dining venues (Exploration Café and Grand Dutch Café), Sommelier Suites packages, and all mini-bar purchases
• Complimentary laundry and pressing services
• Priority tender and check-in
• Complimentary wine tasting
• 15% discount on select Holland America Line logo clothing sold onboard shops
• 25% discount off surcharge at Rudi’s Sel De Mer
FIVE STAR MARINER:
Our most avid explorers enjoy our highest level of rewards. Upon earning 500 Cruise Day credits, we welcome you into our distinguished group of 5-Star Mariners, you’ll receive all 1-, 2-, 3-, and 4-Star Mariner amenities PLUS:
• Up to US$30 credit toward any internet package
• Two complimentary dinners in the Pinnacle Grill, Tamarind or Canaletto
• Complimentary day pass to the Greenhouse Spa & Salon (1 per cruise)
Are you a member of our Mariner Society? What’s your favorite perk?
Would love to see Holland America introduce free drinks/day/person coupons for alcoholic/nonalcoholic/coffees as
follows:
2 star mariner – 2 free drinks/day/person
3 star mariner – 3 free drinks /day/person
4 star mariner – 4 free drinks/day/person
5 star mariner – 5 free drinks/day/person
I believe there is another major cruise line offering this to members.
Now that’s Loyalty!
Hi Gino, thanks for the suggestion. We will pass it along to the Mariner team.
select boarding best part of cruise
I’m currently on the Noordam and my status was due to change to 4 star. I have sailed on princess 10/05 for 7 days. Why am I being denied the 4 star status I have earned??? Please advise—-and don’t same I am sorry—-/because that is all I hear everyday from your crew(so sorry the service in the main dining is poor—so sorry I forgot your your beverage and there was only 4 people in the lounge, etc. If you want more examples of how poorly this ship is being run I would be happy to speak to you now that we are at see the next 3 days. Julia Thompson
Hi Julia, we apologize for your frustration. Our Mariner Desk will be able to help you with your status, as we do not have access: 800-547-9139. As for your situation on board, please speak with Guest Services and ask for a meeting with someone you can express your concerns to, as we’d like you to have a positive experience on board.
i like the free laundry but im not there yet but i wish you had a free mini set up also i look forard go getting these perks
The magazine food and wine was wonderful. It helped us remember the wonderful on HA between our cruises. In fact, the special cooking kitchen was wonderful, too. Please reinstate these.
Very disappointed in the direction the Mariner Society is going. As a 5 star Mariner I notice a lessening of the perks with each voyage. The recognition ceremony (handing out of medals) has disappeared, with medals delivered to one’s cabin instead of a presentation ceremony. There is also no Mariner lunch following that ceremony. July 2022 in Norway on the Rotterdam I was so excited that I would be presented with my silver medallion. On the last day it was delivered to my cabin. I went to the 10:00 am “ceremony” only to find 5 other guests and no interaction with the officers. I left. It is my custom now for 30 years to book a veranda guarantee cabin and in the past have always been upgraded 4 or 5 spots. This last cruise December 17 on the Nieuwe Statendam I was given the lowest possible grade (VH) with an obstructed view. There were many empty cabins to choose from, I found out, but I had to pay $99 pp to get one. I think the only Mariner perks left to me are the 50% discount in specialty restaurants and the 50% discount on the wine packages! Very disappointing. We give you loyalty and expect you to do the same.
Thank you for sending your thoughts on our Mariner Society. We have passed them along to the Mariner Society department for review.
My husband and I became 4 star mariners in 2019 but despite calling HAL, cannot find the information regarding which cruises provide this 4* benefit: being able to take a 3rd and 4th passenger free in our cabin. Please advise how we can know which cruises offer this to us. Thank you
My wife and I went on our first Holland America cruise on the Oosterdam in 2008 – Venice to Barcelona. We are about to go on our second Holland America cruise around Australia (35 days) on 12 November 2022.
What, if any, is our Mariner status?
I agree with the 5 stars Mariner about the benefit of the free dinners at the Pinnacle on long cruises. We have above 500 days of cruising and our coming world cruise will only allow us 2 free dinners.
Same as the 7 days cruiser. This is nonsense specially since we do not use spa, nor the internet, and no alcool. We should be able to choose some package of benefits on long cruises.
As the Mariners lunch no longer takes place when will we be presented with our silver medallions?
As a 5 star Mariner and avid advocate for Holland America Line, I am distressed this evening to have been “hung up on” by the Guest Services agent who would not accept my information regarding HAL’s re booking of my “impacted” cruise. Speak to a third party. I am also a big supporter of travel agents, but I submitted my preference, I kept a screen print of my submission, and yet no one at HAL will condescend to speak to me directly. HAL has held my funds through its pause in service, has cancelled several bookings and now chooses to place my funds on an itinerary that I did not choose. Not impressed.
I am a 3 star mariner and my roommate, Joan, is a 4 star mariner. We enjoyed a 7 day cruise from San Diego to Vancouver (April 3-10, 2022). The Koningsdam was the first cruise ship to visit western Canada in 905 days!!! They were very happy to see us in Victoria and Vancouver.
However, there was no Mariner’s luncheon and we never received our tiles. We would like to know why and would at least like the tiles sent to us. Thank you.
When the Mariner Society talks about onboard spending and getting credit for it, do you also get credit for booking the shore excursions before the cruise? Or do you have to be onboard to book and get Cruise Day credit?
HAL has stopped offering a cabin credit for those who own 100 shares or more of Carnival stock (CCL) during the Covid sailing slump.
Will HAL eventually bring back this nice perk?
Thanks.
Are the days spent on a cruisetour counted for Mariner status?
Hi Hal. Leaving on our first cruise since the start of lock downs. As a regular suite guest I noticed that the complimentary hors d’oeuvres are not offered for the staterooms. Has this perk been removed?
As a 5 star mariner we always had priority boarding for the terminals and tenders etc but do we still have that benefit now over the passengers who pay for the benefits we earned and have a private dining room, priority for shore excursions etc etc or are we in back of the line now. ????
Don’t understand why cruises historys are not available prior to 1985. Have cruising since 1977 but can’t get credit for them. Seen to have happened since Carnival came on board with Holland America. Currently l am a 3 star and taking a cruise to Hawaii on Oct.
Please advise if I have a mariner number. Have booked a trip to Antarctica
Thanks.
Question for the Navigator app…Do a husband and wife each need a Navigator account or will boarding passes, etc for the entire booking party be available if only one of the party has the app?
There used to be a pdf file that would list sailings available for complimentary guests sailing with 5 Star Mariners, is that still available, if so where can I find it.
I am a 4 Star and cruise on many lines but favor HAL. We used to receive two complimentary dinners, but that perk was drop. Why?
Finally have achieved 4-star rating at the completion of our last cruise! I’m looking forward to getting on another Holland cruise to the Caribbean this year and using the perks associated with the four stars!
Four star mariner, 80 years old, planning to cruise as long as God permit me all of the suddenly my companion died last January.
I was disappointed and surprised to hear I have to pay for the double occupancy cabin.
Perks? This is one you can add to all the benefits you offer and have consideration to all of us, old people who desire to keep cruising
Some cabins can be designated to single cruisers without any modifications
Please look into it and give us that benefit
Thank u ??
Aleida, I think this is a GREAT idea! Many of us are long time cruisers, having enjoyed many days onboard with our spouse. I’m lucky to still be enjoying my spouse’s company on my cruises, but one of us will eventually face the day when our partner passes. It would be lovely to continue cruising and be able to reflect on those wonderful days when we enjoyed those times with our spouse. A discount at the 4 star level on single occupancy cabin would be delightful.
HAL, please give this consideration.
Louis B
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December 4, 2021 at 10:20 am
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As a current 4 star, some of these perks and regonititions are not necessarily given on long cruises. We tend to do longer cruises and we’re still missing 3 & 4 pins plus the perks that would go with them. We have never been to a welcome aboard lunch because no staff ever said anything or received a a ship photo. If you advertise these perks, how about make sure people get them.
• Mariner Welcome Aboard lunch
• Mariner Brunch with complimentary sparkling wine … for all Mariners?
Would it, for one time only, be possible for the HAL Blog, the HAL website, the people answering the phone at Guest Services and the onboard personnel to be consistent in what they actually offer on board the ships? How can you be invited to an embarkation lunch between 12:00 and 13:00 when you are told to board at 15:00 ? COVID is simply not an excuse for poor communications.
While the loyalty program is good it could be much better. If you are on a Grand World Voyage of over 100 days you get the same benefit as someone on a seven day Caribbean or seven day Alaska. The difference between four star and five star is two dinners, $30 off an internet package of several hundred dollars and a day at the thermal spa–big whoop.
I achieved that elusive Five Star Mariner status at the end of my last cruise! That was on the “Inaugural” cruise of the new Rotterdam for the 2021 Transatlantic Cruise. When do I get my Five Star pin? I am booked for a January cruise on the Nieuw Statendam.
As 5 Star Mariners we appreciate all the perks extended to us, but especially the two complimentary dinners and are pleased that we are now able to choose the restaurant: the Pinnacle, Canaletto and Tamarind. Also, of course, complimentary laundry is a wonderful perk and we are always impressed by the quick and efficient way this is handled by all the HAL ships.
Moreover, the Mariner Society reps are always helpful and we appreciate all that Mr Bernhoft has done for this loyalty program.