Mariner Society

Holland America’s Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and “double days” for guests who purchase a suite. The collective days earned based on these three criteria are known as “Cruise Day credits.” All guests are automatically enrolled in the program after their first completed cruise. There are five levels — Star Mariner, Two-Star Mariner, Three-Star Mariner, Four-Star Mariner and Five-Star Mariner — each with a unique set of benefits. 

No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise. Guests who have sailed aboard a "World's Leading Cruise Lines" ship (Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises) are also automatically enrolled in the program as a Star Mariner after they make their first booking with Holland America Line. 

The basic formula is very simple: one Cruise Day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 Cruise Day credits. The maximum bonus days is equal to the length of your cruise. For Holland America Line Alaska Cruisetours, a Cruise Day credit is granted for total tour days, including days touring on land. Pre and Post packages are excluded. Cruise Day credits are non-transferable.

These credits apply to all guests, including 3rd and 4th guests in a stateroom for suite bonus only. In addition, there are two ways to earn bonus days:

• Suite Bonus Earn double Cruise Day credits when you pay a published fare for a spacious suite or penthouse on your next cruise. For example, a guest who pays published fare for suite accommodations for a 10-day cruise earns 20 Cruise Day credits. Special paid or complimentary upgrades do not qualify.
• Onboard Spending Bonus Effective with cruises on or after September 18, 2009, one bonus Cruise Day credit will be granted for each $300 in eligible onboard purchases. This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge and who pays the bill. Only the first two guests on the booking receive the limit of one bonus day for each day sailed; 3rd and 4th guests on the same booking do not earn the onboard spending bonus. 

Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009. 

The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program. 

Guests who are booked under published promotional fares will be awarded cruise day credit, suite bonus days and onboard spending bonus. Bookings which are ineligible will include certain reduced fare rates such as vendor or working personnel and other bookings as designated by Holland America Line’s sole discretion. Some details are below:

• Prizes, charity, familiarization sailings and working personnel will not be awarded cruise days, onboard spending bonus or suite bonus days.
• Charter bookings will receive cruise days, onboard spending bonus and suite bonus days for purchasing a qualified suite.
• Employee space available bookings will earn cruise days and onboard spending bonus. Suite bonus days are excluded from ESA bookings. 

Existing lapel pins will be replaced with brand new lapel pins for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we will continue to recognize our most loyal Mariners through the awarding of a special medallion; a Bronze Medallion for guests sailing with us for a total of 100 days, a Silver Medallion for guests sailing with us for a total of 300 days, a Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. Medallion status is calculated using Cruise Days only; Suite Bonus and Onboard Spending Bonus do not apply toward Medallion status.

No.

You can view your cruise history, Star-Level, and bonus Cruise Day credits in the "My Account" section at hollandamerica.com. If you have not yet registered under the "My Account" section, you will need to follow the easy online instructions for first time account set-up. Remember to check the box indicating you are a prior guest with Holland America Line to ensure you receive the benefits you are entitled to. 

If you believe there is an error in your Cruise Day Credits, please mail or email a copy of the boarding pass page of your Express Docs, Onboard Spending Folio or Room Key from your cruise, which should display your name, ship and departure date. If your Onboard Spending Bonus Credits appear to be inaccurate, please send a copy of your final Onboard Spending Folio. Remember to include your full legal name and Mariner number along with the supporting documentation and mail to:

Mariner Society / Cruise Day Credit Request
450 Third Avenue West
Seattle, WA 98119


Or email the scanned documentation to:
mariner_society@hollandamerica.com

Please allow seven to ten days after your cruise or Cruisetour ends before requesting Cruise Day Credits. Unfortunately, we cannot adjust Cruise Day Credits without proper documentation.

Seven to ten days after your cruise or Cruisetour ends. 

Third and fourth guests in a stateroom receive Cruise Day credits for days sailed and for Alaska Cruisetours days as well as the suite bonus. Only the first two guests in each stateroom receive Cruise Day credits for onboard spending. 

All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits (this includes 3rd & 4th guest sharing the same stateroom). 

No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Not applicable to groups. Holland America Line reserves the right to limit benefits if necessary.

All casino charges, cash advances, Future Cruise deposits, and associated fees are excluded. All other onboard purchases, for example, Crew Incentive Charge, Beverage Service Charge, taxes, shore excursions and all gift items purchased online or through Ship Services count towards bonus Cruise Day credits. 

Yes. Le Cirque, de Librije, Cellar Masters and Master Chef evenings are excluded. The two complimentary dinners apply only to standard menu dinners at Pinnacle Grill and covers the surcharge only. Additional menu items such as crab legs, wine/alcohol are not covered by Star Level benefit. 

No.

For all cruises except Grand Voyages, your elevated benefits will take effect on your next Holland America Line cruise. If you cross a star level threshold while on board a Grand Voyage (based on days sailed), you will be upgraded to your new star level for the remainder of that voyage.

Your card key and onboard charge card, personalized with your name, will also display your Star level. 2-Star, 3-Star, 4-Star and 5-Star Mariners will also receive lapel pins.

No. The discount will be automatically applied to your onboard account and will be reflected on your receipt at time of purchase.

Your discount credit will be registered when you are on board and will be reflected as a credit on your onboard folio. A standard 15% Service Charge is applied based on the original price of the dinner. (Our online purchasing system soon will allow discounts on select items to be credited at time of pre-purchase. Please check back for current status.)

The Pinnacle Grill, Canaletto and Tamarind all qualify for Star Level discounts. Le Cirque and De Librije and themed evenings in the Pinnacle Grill such as Chinese Dinner, Japanese Dinner, Indonesian Dinner, Australian Dinner, South America Dinner and Radio Show Dinner also receive Star Level discounts. Master Chef Dinner, Cellar Master Dinner, Aficionado Dinner, Chef's Table, and restaurant packages are excluded from the discounts. 

Sommelier Suite Cellar Packages 1, 2 & 3 are applicable. Wine cards, Cellar Master packages, individual bottles, wine-by-the-glass, and beverage cards are excluded. A standard 15% Beverage Service Charge is applied based on the original price of the wine package. The loyalty discount does not apply to the 15% Beverage Service Charge.

Non-alcoholic coffee and tea beverages are eligible. Souvenirs, coffee cards, beverage gift cards and internet packages are NOT eligible for discount. 

The discount applies to all mini-bar purchases including re-stocked items for all staterooms and suites that have a mini-bar (mini-bars are not included on all ships).

During the check-out process, enter "Mariner15" in the "please enter your promo code or certificate code" section of the check-out screen. 

Normal laundry and pressing service is included for qualifying Mariners. Dry cleaning and express service is not complimentary and will be charged at normal rates. 

Qualifying Mariners can request their complimentary photo of the ship on board at the Photo Gallery. 

Qualifying guests will receive communications directly from Holland America Line on eligible sailings. 

Qualifying Mariners will be allowed to choose their disembarkation time as part of the normal onboard disembarkation process. 

Look for special signage at each cruise terminal identifying the 4 and 5-Star priority check-in line. 

Qualifying Mariners will receive priority tendering from ship to shore. You will need to show your stateroom key card which displays your Star Level at the designated onboard location being used to assign tender passes. There is no priority tendering from shoreside back to ship. 

All port day spa specials are eligible for an additional 10% discount for qualifying Mariners. Port day specials vary, and will be communicated onboard.

• A hydrotherapy pool bubbling with warm, therapeutic sea water. Available on select ships only.
• Heated ceramic lounge reminiscent of an opulent Turkish bath. 

Each guest on the same booking will receive the benefits of the highest Mariner on the booking

Credit will be given for land days on Holland America Line Alaska Cruisetours, but not for pre- and post-cruise tours and hotel packages in any other destinations.