COVID-19 Protection Program
The Worry-Free Promise program provides further peace of mind for guests with bookings made by March 31, 2023, and sailing on or before May 31, 2023. It is designed to assist guests who, as a result of testing positive for COVID-19 during their cruise, are required to isolate on board or disembark early due to the positive COVID-19 test.
Future Cruise Credit (FCC) for 100% of the cancellation fee amount of non-refundable unused services, and a refund to the original form of payment for all taxes, fees, port expenses, and pre-paid onboard experiences and shore excursions purchased through the cruise line. Applicable, for guests and their immediate travel party in the same stateroom if any guest tests positive for COVID-19 within 5 days prior to embarkation.
FCC worth 100% of the per-day cruise fare paid for any full day spent in isolation and a refundable credit to their onboard account for missed pre-paid onboard experiences and shore excursions purchased through cruise line.
1. Guests who cancel prior to embarkation with Cancellation Protection Plan (CPP) or CPP Platinum on their booking who would prefer the cash refund of 80% or 90% respectively instead of the FCC may make their cancellation claim directly to Holland America Line with no need to present the positive test result. Simply follow the any reason cancellation instructions up to 24 hours in advance of sail time at Cancellation Protection Plan. For trip interruption claims under CPP Platinum including isolation due to illness, contact www.aontravelclaim.com for insured benefits.*
2. Guests with independent insurance are required to file a claim with their primary insurer prior to requesting cancellation fee FCC reimbursement from Holland America Line.
3. This program shall not be applicable to a guest or any member(s) of their immediate travel party if such individual makes any false statements to the cruise line as to such individual’s COVID-19 vaccination status. The cruise line reserves the right to revoke any of the goodwill benefits provided in this program in the event of discovery of such false statements.
4. This program is not intended to provide long-term care for issues arising from COVID-19.
*Subject to plan terms and conditions. If an insurance claim is denied, you may contact Holland American Line with the denial and you will be issued the FCC.