Cancellation Policy

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages.

Why should I purchase one of Holland America Line’s Cancellation Protection Plans (CPP)?

CPP can help protect your cruise investment in the event of unexpected occurrences that may affect your travel plans. You may also want this coverage to supplement your existing insurance policies while traveling. Some medical policies, like Medicare, may not provide coverage for medical expenses incurred outside of the United States.

One of Holland America Line’s Cancellation Protection Plans could reimburse you for unforeseeable losses if:

•You should need to cancel before departure for ANY reason
•Your luggage is lost, damaged, or delayed
•A family member back home becomes ill and you must return from yourvacation early
•The flight on which you were scheduled is delayed or cancelled and you missyour cruise departure
•You become injured or sick during your vacation


Which plan should I purchase?

The Standard Plan (Cancel for Any Reason Waiver) offers the opportunity to receive a refund from Holland America Line beyond the published refund policy for the otherwise non-refundable cancellation fees. This waiver allows you, for any reason, to cancel up to 24 hours prior to the start of your scheduled travel arrangements made by Holland America Line and receive a money back refund equal to 80% of the prepaid, non-refundable cancellation fees applicable to your cruise vacation. Please refer to the brochure for your cruise for the applicable cancellation fee policy. CPP Standard (Cancel for Any Reason Waiver) is available to all guests, regardless of residency, and is provided by Holland America Line.


The Platinum Plan enables you to supplement the waiver provided under the Standard Plan with a 90% cancellation fee reimbursement and extends the cancellation period up until the start of your scheduled travel arrangements made by Holland America Line. The Platinum Plan also provides insurance coverage for trip delays and interruptions, medical expenses and much more. Worldwide 24-hour emergency assistance services are included as well.

If something comes up and I have to cancel for any reason, am I protected?

Absolutely. You can cancel for any reason whatsoever by providing written cancellation notice up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard (right up to the start of your scheduled travel with CPP Platinum). What's more, you'll get a money back refund. Other programs may not refund cancellation fees if the reason for cancellation is not a "covered" claim. Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.


Are my airfare and pre- and post-packages covered as well?

Yes. If you purchased Holland America Line's Flight Ease Plan and/or our pre-/post-packages, you'll get 80% of your air and package cancellation fees refunded when canceling up to 24 hours prior to the start of your scheduled travel (90% with CPP Platinum when canceling right up to the start of your scheduled travel). Any Future Air Credit generated by the airline will be owned solely by Holland America Line and cannot be redeemed.

If an emergency occurs during our trip, will I be able to see a doctor who speaks English?

If you have chosen CPP Platinum, you'll have access to a 24-hour emergency assistance hotline whose staff will refer you to local doctors who speak your language.

Are there exclusions? I have a history of back trouble. What if my back goes out on the trip and we have to cut it short?

There is no exclusion under the Platinum Plan for pre-existing conditions that cause a trip interruption or a medical expense-related claim.

Does CPP Platinum cover me if I am injured on shore?

Yes. You could be reimbursed up to $10,000 (USD) for covered emergency medical, surgical and dental care should you become sick or are accidentally injured while traveling.

What is the cost for CPP?

The plan cost is based on the total cruise fare (including Alaska Journey Supplement) paid, and is the same price for all ages.

How do I enroll in the Standard or Platinum Plan?

The CPP Standard and Platinum Plans are optional. You may enroll by paying the appropriate plan cost in addition to the required cruise deposit payment.

When is payment for the plan due?

Either plan is available for purchase prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase. The cost of CPP Standard, and the cost for the cancellation portion of CPP Platinum, is non-refundable.

When does the protection take effect?

Trip cancellation protection is in effect once you activate enrollment by purchasing the plan, up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line with CPP Standard, and up to the start of your scheduled travel with CPP Platinum. Other benefits and services provided with the Platinum Plan are effective once you depart on your trip.

Will I need to file a claim if I have to cancel?

No. If you cancel 24 hours before departure with the Standard Plan or prior to departure with the Platinum Plan, you do not need to file a claim. Holland America Line will reimburse 80% - 90% of the eligible amounts paid (minus the plan cost). Written cancellation notice should be sent to: Reservations, Holland America Line Inc., 450 Third Avenue West, Seattle, WA 98119. Cancellations may also be sent via email to Hal_Reservations@hollandamerica.com or faxed to 1-800-628-4855; please retain your fax confirmation.

How would I file a claim (for something that occurs while I was traveling) if I purchased the Platinum Plan?

Participating guests who incurred a loss while on their cruise vacation may initiate a claim at: www.travelclaim.com.

Where may I obtain more information?

To view the state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit http://www.affinitytravelcert.com/docs/nwehal01.

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

CPP Standard Protection’s and CPP Platinum Protection’s Cancel For Any Reason Waiver is provided by Holland America Line. Notice to New York Residents: The Holland America Cancel For Any Reason Waiver under the Platinum Plan may be purchased separately from the Travel Insurance Program. Contact 1-877-538-3815 for details.

CPP Platinum’s Travel Insurance benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus Ohio.


NOTE: For citizens of the U.K., it is a condition of the contract that every Guest must have full and valid medical insurance. In the UK we have a relationship with Holiday Extras Ltd. who can offer comprehensive travel insurance covering our requirements. You can obtain a quote and full terms and conditions by calling 0800 316 3061 or by visiting
https://www.holidayextras.co.uk/hollandamerica/insurance.html .

Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: 

Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 29-50 day Hawaii, Tahiti & Marquesas; Incan Empires; Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; Africa Explorer and Far East Explorer

120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of gross fare;
75 days or less before commencing travel: 100% of gross fare.

All Holiday; Australia; New Zealand; South Pacific; Asia; Prinsendam Europe; South America and Antarctica sailings

90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of gross fare;
42–22 days before commencing travel: 75% of gross fare.
21 days or less before commencing travel: 100% of gross fare.

Caribbean; Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska Land+Sea Journeys; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings

75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28–16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel advisor. Travel advisors may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.

Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.