Holland America Line Updates ‘Navigator’ Mobile Device App

Mobile Device icon App

The Holland America Line Navigator App is an indispensable tool for cruise planning, embarkation, managing the onboard experience and booking shore excursions. We recently enhanced the app to add new functions and features to make the cruise experience even easier using your mobile device.

What hasn’t changed is that during the cruise, guests can plan daily activities, explore shore excursions before booking, view restaurant menus and make dining reservations, view spa treatments, check account statements and more using Navigator. The most popular feature is the chat function that enables guests to communicate with each other for free while on board.

With Navigator, guests also are able to select and save activities to personalize their daily schedule. Those activities appear alongside booked dining reservations and shore excursions, keeping everything easily accessible in one place. Notifications can be set up to send reminders and alerts for reservations, messages and more.

After the cruise, guests can view their cruise history, manage their account, check a Future Cruise Deposit balance and past-cruise statements … or even start planning another cruise.

But now, there’s even more guests can do through Navigator!

New to the Navigator App:

• Once guests complete Online Check-In at www.hollandamerica.com, they can retrieve their digital boarding pass via the app to expedite embarkation at the pier. Guests also can complete their health assessment and book shore excursions prior to the cruise departure.

• Digital menus for all dining venues will be available by scanning a QR code.

• Guests who want a coffee, fast-casual food or in-stateroom service can order from the app. For coffee from Grand Dutch Cafe or Explorations Cafe and fast-casual eats like Dive-In and New York Deli & Pizza, Navigator now allows guests to order from anywhere on the ship and then simply go pick-up the goodies, which will be ready when they arrive.

• Rather than using a keycard, mobile payment for retail and bar purchases can be made through Navigator and charged to the guest’s shipboard account.

• Guests who want to go green or avoid paper tickets can now have their shore excursion reservations sent to the Navigator app and e-tickets can be used.

• Through Navigator, Holland America Line will be able to conduct contact tracing for shore excursions should the need arise.

Android and iPhone users can download the Navigator app from the iTunes App and Google Play stores, respectively.

Guests who forget to download the Navigator app prior to embarking can download it once on board free of charge without using internet minutes.


Join the Discussion


  1. Les Beaty May 9, 2024 at 1:21 pm - Reply

    The navigator on my iPhone WON’T show our booking. Have deleted and reinstalled app. Have restarted my phone. And still won’t work.
    Have called for help and no one helped me.

    • Julie May 13, 2024 at 9:10 am - Reply

      Hi Les, we apologize that you are having difficulty with the Navigator App. Have you emailed the Navigator team: Navigator.support@hollandamerica.com. Please try this team. Thank you!

  2. Sandra Schrank May 7, 2024 at 9:01 am - Reply

    I have a Samsung Galaxy s9 + phone and Google Play says can’t get Navigator app. What model android will I need to get?

    • Julie May 7, 2024 at 11:28 am - Reply

      Hi Sandra, we apologize that you are unable to get the Navigator App. It should be in the Google Play store. Please email the navigator desk, as we do not have specific information to assist you: Navigator.support@hollandamerica.com

  3. Bill Hulle May 1, 2023 at 9:46 am - Reply

    I can not log into the Navigator app. Is the Holland America log in and password different for Navigator? I get the following message: “There was a problem connecting to the network. Please try later”. How many times do I have to try? Should I create a “Mariner Number” and a seperate password?

  4. Philip G Brooker April 1, 2023 at 8:25 pm - Reply

    Navigator login works on my ipad but won’t let me login on my iphone as well using the same details. Is there a restriction on the number of devices in one name?

  5. Lucie Lacombe March 11, 2023 at 6:19 am - Reply

    Good day,

    I am cruising on March 18 on the Volendam. The itinerary was changed a while ago but the Navigator app still shows the old itinerary. How is this possible now a days with technology.
    I just cruises with Celebrity from Feb 26 to March 5th and their app is much better in my view. For example, you can add your boarding pass to your apple wallet. The app is just conceived better.


    • Julie March 31, 2023 at 8:35 am - Reply

      Thank you for letting us know. We will alert the team that the old itinerary is still showing. We apologize for the inconvenience.

  6. Marlena Wallace September 26, 2022 at 8:50 am - Reply

    I cannot open my navigator it says there are multiple devices accessing my account?
    Mariner #117124040
    We need this for our upcoming cruise

  7. Susanne August 8, 2022 at 1:26 pm - Reply

    We have booked 2 cabins for my family of 6 (2 adults and 4 kids), is there a way that we can see all 6 boarding passes on my navigator app? Currently I can only see mine and 2 of my children’s boarding pass, but not my husband’s or other 2 children’s on my app.

  8. Dolly July 13, 2022 at 10:58 pm - Reply

    Can HAL Navigator app works without internet connection? Can I buy few days of internet instead of buying the package?

  9. Sharon June 24, 2022 at 9:03 pm - Reply

    Should my husband and I each set up a Navigator account? There is not a way to add two mariner numbers on profile. Thanks!

  10. Charlene May 20, 2022 at 12:57 am - Reply

    This is day 6 of my Eurodamn Alaska
    Cruise, still cannot
    Access my Holland America navigator
    app -extremely frustrated- I have not
    Been able to book excursions – dining reservations- I went to the front desk & got
    Help, I was told to connect to Safari, I had to set up an acct with them- was told Google didn’t work on ship – after all that still no navigator app or wi-fi. 😤

  11. Cheryl Vaughan May 16, 2022 at 9:18 pm - Reply

    I cannot get into navigator app as it says my email and password don’t agree with what they have on record. I can’t even get into my account. Getting very frustrated with HAL and I haven’t even sailed yet!

    • Philip G Brooker April 1, 2023 at 8:30 pm - Reply

      Hi Cheryl. Same issue here. Was it resolved?

  12. Julie Sielicki February 8, 2022 at 11:03 am - Reply

    Worked fine until update. Now get a white screen. Please fix this problem ASAP as want to look into things before our cruise ( #7) in April.

  13. David Kudro February 2, 2022 at 5:32 pm - Reply

    I am going on my first ever cruise in June to Alaska out of Seattle. I have downloaded the Navigator app to use while on the ship. My question is does all the functions of the Navigator work on the ship while my data is turned off or do I have to purchase the internet package to use it? Thank you

  14. Cal Purcell January 22, 2022 at 3:16 pm - Reply

    In January 2022 my app will open but will not show anything only a blank white screen. I have uninstalled a couple of times but it will not fix the issue. I am using a Galaxy S21 phone. Any help would be appreciated as we have a cruise booked for March 13, 2022. Thank you.

  15. Frank January 18, 2022 at 5:25 pm - Reply

    Navigator of course is dependent on the ship’s internet, but at what cost? Can’t find any info about the additional cost?

    • William Reid January 17, 2023 at 11:05 am - Reply

      No cost. Navigator is free.

  16. Wayne crowley November 29, 2021 at 12:01 pm - Reply

    I purposely do not want to travel or vacation with an electronic leash. I do not own a smart phone, and do not plan on acquiring one. I guess I will be using other cruise lines unless or until Holland America changes their policy, and returns to the more familiar paper tickets.

  17. Cathy Walker October 10, 2021 at 12:35 am - Reply

    Can someone tell me how we upload our photo into the app? I have been search all over the internet for a copy of the video that was shown during its’ re-release this summer. I have downloaded the app and have my boarding pass available, but so far nothing else seems to work. We board the Rotterdam on Nov 10th. Thanks!


  18. Judy miller October 7, 2021 at 11:28 am - Reply

    I can’t believe the chat feature still does not have a notification by “badge” at least! I reported this over TWO YEARS AGO when on the Nieuw Statendam. Not, it doesn’t need a sound- no one in a public space wants to hear them going off. I see one of the replies used the excuse that it is not easy to fix. That’s what your IT team is for. Passengers are not going to stare at their phones at all time to keep checking for a message. Holland America has had PLENTY of time during the many minths of non-sailing. Please.

  19. Karen August 29, 2021 at 5:30 pm - Reply

    I agree it would be nice to be able to tell if a message had been received, but I cannot imagine a dining room full of ding ding ding ding ding would be very pleasant. Maybe some visual cue or vibration could be implemented.

  20. Gary Brosch August 13, 2021 at 1:18 pm - Reply

    Cannot log in Galaxy S10…unknown error message

  21. Peter Smith August 5, 2021 at 7:50 pm - Reply

    I just updated to version 3.4.2 on the Google Play Store – the Navigator app now starts correctly.

  22. Cecilia Davis August 5, 2021 at 1:30 am - Reply

    Tried all suggestions (delete, reload, check wifi, restart phone…) – cannot open app on Android moto G7. Get “application error net::err file not found…” on app homescreen then page not found screen with same.

  23. Cheri Nichols August 4, 2021 at 9:56 pm - Reply

    When using the navigator app do my husband and myself login with the same login or do we create separate accounts?

  24. Andrew Settles August 4, 2021 at 8:23 pm - Reply

    The navigator app was working but something recently happened to cause it to stop working. I have uninstalled it and reinstalled it on several occasions. It gives an error code of
    I believe I read several people having this exact same issue.
    Google Pixel 5

  25. Peter Smith August 4, 2021 at 11:36 am - Reply

    The Navigator App on my Galaxy Tab (android) received an update today. Now it fails to open and “Application Error net::ERR_FILE_NOT_FOUND (file:///android_asset/www/index.html) Version 3.4.1 updated on Aug 2, 2021
    I have restarted the tablet and the error still appears. I receive the same error on my Galaxy A10e phone.

  26. Anthony Ivers-Read August 4, 2021 at 11:22 am - Reply

    I too want to be able to get a notification when using the chat feature on board otherwise it is useless. Hate logging in to find messages and I never knew!

  27. Peter Smith July 26, 2021 at 4:35 pm - Reply

    I like the new features, however when I use the Navigator app on my Galaxy Tab (android) it does not orient correctly when I turn the tablet on its side for charging.

  28. Joseph Brecker July 10, 2021 at 9:41 am - Reply

    Would love the app to work for me… While it allows me to sign in, It recognizes my account and status as a 4* Mariner but will not show our upcoming Adventure, or any of our past cruises.
    I have tried to uninstall and reinstall yet no success.
    Any Suggestions?

  29. Sharon July 9, 2021 at 1:28 pm - Reply

    WOW, these updates are awesome! I’d agree with a previous comment when communicating with others you are traveling with a Ding msg and light would be perfect? otherwise you don’t know if you have a msg, that’s what we experienced in the past

  30. Michael Heemer July 9, 2021 at 1:19 pm - Reply

    Will 4 Star and above Mariners be able to pre book dinning in the Pinnacle at the discounted rate?

  31. Lorraine Scheller July 9, 2021 at 12:10 pm - Reply

    Navigator app will not let me login with either my email or mariner number. Tried resetting my password and still does not work. Just says unknown error has occurred

    • Philip G Brooker April 1, 2023 at 8:27 pm - Reply

      Hi Lorraine. Was that issue resolved?

  32. Elizabeth Rempel July 9, 2021 at 12:01 pm - Reply

    I too have requested that the chat function have an audible notification. We travel with another couple and we frequently need to let members of our group know where we are or what we are doing so they can choose to join us. Hoping that by the time we cruise again in 2022, this will be added.

  33. Anne felker July 9, 2021 at 11:25 am - Reply

    Definitely need a notification of a chat message! Traveling with family members and trying to keep track of each other…only to find a message had been sent

  34. Robert Sloots June 26, 2021 at 7:04 am - Reply

    Ik ben weer up to date

  35. snert snertlyovitch June 24, 2021 at 11:43 am - Reply

    The chat feature is a start in the right direction, but the last time I used it, it still did not give the user a notification that a chat msg had been received. This means that you have to log into it and manually check for any incoming messages, rather than simply being alerted that “Ding! you’ve got a message from Mary Lou!”

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