Holland America Line Updates ‘Navigator’ Mobile Device App
The Holland America Line Navigator App is an indispensable tool for cruise planning, embarkation, managing the onboard experience and booking shore excursions. We recently enhanced the app to add new functions and features to make the cruise experience even easier using your mobile device.
What hasn’t changed is that during the cruise, guests can plan daily activities, explore shore excursions before booking, view restaurant menus and make dining reservations, view spa treatments, check account statements and more using Navigator. The most popular feature is the chat function that enables guests to communicate with each other for free while on board.
With Navigator, guests also are able to select and save activities to personalize their daily schedule. Those activities appear alongside booked dining reservations and shore excursions, keeping everything easily accessible in one place. Notifications can be set up to send reminders and alerts for reservations, messages and more.
After the cruise, guests can view their cruise history, manage their account, check a Future Cruise Deposit balance and past-cruise statements … or even start planning another cruise.
But now, there’s even more guests can do through Navigator!
New to the Navigator App:
• Once guests complete Online Check-In at www.hollandamerica.com, they can retrieve their digital boarding pass via the app to expedite embarkation at the pier. Guests also can complete their health assessment and book shore excursions prior to the cruise departure.
• Digital menus for all dining venues will be available by scanning a QR code.
• Guests who want a coffee, fast-casual food or in-stateroom service can order from the app. For coffee from Grand Dutch Cafe or Explorations Cafe and fast-casual eats like Dive-In and New York Deli & Pizza, Navigator now allows guests to order from anywhere on the ship and then simply go pick-up the goodies, which will be ready when they arrive.
• Rather than using a keycard, mobile payment for retail and bar purchases can be made through Navigator and charged to the guest’s shipboard account.
• Guests who want to go green or avoid paper tickets can now have their shore excursion reservations sent to the Navigator app and e-tickets can be used.
• Through Navigator, Holland America Line will be able to conduct contact tracing for shore excursions should the need arise.
Android and iPhone users can download the Navigator app from the iTunes App and Google Play stores, respectively.
Guests who forget to download the Navigator app prior to embarking can download it once on board free of charge without using internet minutes.
I have an Android S9 smartphone that works fine with every other app I use except yours. When I try to download the Latitudes app it tells me “device incompatible.” You tell me the app is “indispensable” but I can’t download it! What do I do?
Hi Kenneth, please be sure it’s the Navigator App, not Latitudes, that you are attempting to download. We apologize that you are having issues. Please email the Navigator team for assistance: Navigator.support@hollandamerica.com
My trip on the Noordam embarks on August 25 from Whittier. On the Navigator app, I went to “daily planner” and added a number of activities by pressing the + sign. But when I looked on my “itinerary “, it was empty. What am I doing wrong?
Hello Linda, we apologize that the Navigator App isn’t working for you. We recommend that you log out and back in to see if that loads your daily planner.
The navigator on my iPhone WON’T show our booking. Have deleted and reinstalled app. Have restarted my phone. And still won’t work.
Have called for help and no one helped me.
Hi Les, we apologize that you are having difficulty with the Navigator App. Have you emailed the Navigator team: Navigator.support@hollandamerica.com. Please try this team. Thank you!
I have a Samsung Galaxy s9 + phone and Google Play says can’t get Navigator app. What model android will I need to get?
Hi Sandra, we apologize that you are unable to get the Navigator App. It should be in the Google Play store. Please email the navigator desk, as we do not have specific information to assist you: Navigator.support@hollandamerica.com
I can not log into the Navigator app. Is the Holland America log in and password different for Navigator? I get the following message: “There was a problem connecting to the network. Please try later”. How many times do I have to try? Should I create a “Mariner Number” and a seperate password?
Hi Bill, we don’t have this information on the blog. You can email Navigator.support@hollandamerica.com. We apologize for the inconvenience.
Navigator login works on my ipad but won’t let me login on my iphone as well using the same details. Is there a restriction on the number of devices in one name?
If you are not aboard ship, there shouldn’t be. You can reach out to: Navigator.support@hollandamerica.com.
Good day,
I am cruising on March 18 on the Volendam. The itinerary was changed a while ago but the Navigator app still shows the old itinerary. How is this possible now a days with technology.
I just cruises with Celebrity from Feb 26 to March 5th and their app is much better in my view. For example, you can add your boarding pass to your apple wallet. The app is just conceived better.
Lucie
Thank you for letting us know. We will alert the team that the old itinerary is still showing. We apologize for the inconvenience.
I cannot open my navigator it says there are multiple devices accessing my account?
Mariner #117124040
Thanks
We need this for our upcoming cruise
We have booked 2 cabins for my family of 6 (2 adults and 4 kids), is there a way that we can see all 6 boarding passes on my navigator app? Currently I can only see mine and 2 of my children’s boarding pass, but not my husband’s or other 2 children’s on my app.
Can HAL Navigator app works without internet connection? Can I buy few days of internet instead of buying the package?
Should my husband and I each set up a Navigator account? There is not a way to add two mariner numbers on profile. Thanks!
This is day 6 of my Eurodamn Alaska
Cruise, still cannot
Access my Holland America navigator
app -extremely frustrated- I have not
Been able to book excursions – dining reservations- I went to the front desk & got
Help, I was told to connect to Safari, I had to set up an acct with them- was told Google didn’t work on ship – after all that still no navigator app or wi-fi. 😤
I cannot get into navigator app as it says my email and password don’t agree with what they have on record. I can’t even get into my account. Getting very frustrated with HAL and I haven’t even sailed yet!
Hi Cheryl. Same issue here. Was it resolved?
Worked fine until update. Now get a white screen. Please fix this problem ASAP as want to look into things before our cruise ( #7) in April.
I am going on my first ever cruise in June to Alaska out of Seattle. I have downloaded the Navigator app to use while on the ship. My question is does all the functions of the Navigator work on the ship while my data is turned off or do I have to purchase the internet package to use it? Thank you
In January 2022 my app will open but will not show anything only a blank white screen. I have uninstalled a couple of times but it will not fix the issue. I am using a Galaxy S21 phone. Any help would be appreciated as we have a cruise booked for March 13, 2022. Thank you.
Navigator of course is dependent on the ship’s internet, but at what cost? Can’t find any info about the additional cost?
No cost. Navigator is free.
I purposely do not want to travel or vacation with an electronic leash. I do not own a smart phone, and do not plan on acquiring one. I guess I will be using other cruise lines unless or until Holland America changes their policy, and returns to the more familiar paper tickets.
Can someone tell me how we upload our photo into the app? I have been search all over the internet for a copy of the video that was shown during its’ re-release this summer. I have downloaded the app and have my boarding pass available, but so far nothing else seems to work. We board the Rotterdam on Nov 10th. Thanks!
Cathy
I can’t believe the chat feature still does not have a notification by “badge” at least! I reported this over TWO YEARS AGO when on the Nieuw Statendam. Not, it doesn’t need a sound- no one in a public space wants to hear them going off. I see one of the replies used the excuse that it is not easy to fix. That’s what your IT team is for. Passengers are not going to stare at their phones at all time to keep checking for a message. Holland America has had PLENTY of time during the many minths of non-sailing. Please.
I agree it would be nice to be able to tell if a message had been received, but I cannot imagine a dining room full of ding ding ding ding ding would be very pleasant. Maybe some visual cue or vibration could be implemented.
Cannot log in Galaxy S10…unknown error message
I just updated to version 3.4.2 on the Google Play Store – the Navigator app now starts correctly.
Tried all suggestions (delete, reload, check wifi, restart phone…) – cannot open app on Android moto G7. Get “application error net::err file not found…” on app homescreen then page not found screen with same.
When using the navigator app do my husband and myself login with the same login or do we create separate accounts?
The navigator app was working but something recently happened to cause it to stop working. I have uninstalled it and reinstalled it on several occasions. It gives an error code of
net::ERR_NOT_FOUND
(file:///android_asset/www/index.html)
I believe I read several people having this exact same issue.
Google Pixel 5
The Navigator App on my Galaxy Tab (android) received an update today. Now it fails to open and “Application Error net::ERR_FILE_NOT_FOUND (file:///android_asset/www/index.html) Version 3.4.1 updated on Aug 2, 2021
I have restarted the tablet and the error still appears. I receive the same error on my Galaxy A10e phone.
I too want to be able to get a notification when using the chat feature on board otherwise it is useless. Hate logging in to find messages and I never knew!
I like the new features, however when I use the Navigator app on my Galaxy Tab (android) it does not orient correctly when I turn the tablet on its side for charging.
Would love the app to work for me… While it allows me to sign in, It recognizes my account and status as a 4* Mariner but will not show our upcoming Adventure, or any of our past cruises.
I have tried to uninstall and reinstall yet no success.
Any Suggestions?
WOW, these updates are awesome! I’d agree with a previous comment when communicating with others you are traveling with a Ding msg and light would be perfect? otherwise you don’t know if you have a msg, that’s what we experienced in the past
Will 4 Star and above Mariners be able to pre book dinning in the Pinnacle at the discounted rate?
Navigator app will not let me login with either my email or mariner number. Tried resetting my password and still does not work. Just says unknown error has occurred
Hi Lorraine. Was that issue resolved?
I too have requested that the chat function have an audible notification. We travel with another couple and we frequently need to let members of our group know where we are or what we are doing so they can choose to join us. Hoping that by the time we cruise again in 2022, this will be added.
Definitely need a notification of a chat message! Traveling with family members and trying to keep track of each other…only to find a message had been sent
Ik ben weer up to date
The chat feature is a start in the right direction, but the last time I used it, it still did not give the user a notification that a chat msg had been received. This means that you have to log into it and manually check for any incoming messages, rather than simply being alerted that “Ding! you’ve got a message from Mary Lou!”