Holland America Line Receives 2023 Best Service Award

View of Holland America Line cruise ship sailing around fjords.

We’re thrilled to share that Cruise Critic recently recognized Holland America Line with the Best Service Award for the second year in a row. Cruise Critic Editors’ Picks recognizes those that best represent excellence in ocean cruising and beyond.

Editors noted the “genuine care and thought put in by each crewmember is what keeps Holland America’s loyal passengers coming back – and it’s exactly that atmosphere that keeps crews coming back year after year, too.”

Cruise Critic Editor's Picks logo in orange and blue, recognizing Holland America Line for the 2023 Best Service Award.

Holland America Line is known for providing award-winning personalized service thanks to our caring crew. We recently caught up with some of them during Customer Service Appreciation Week to ask what service means to them.

Here’s what some of them had to say:

Holland America Line crew member in gray uniform.

Claire, Neptune Lounge Concierge

For Claire, being consistent and efficient matters in every interaction, as does going above and beyond what others would expect.

“What I love most about taking great care of our guests is that we are creating a lasting impression – a once-in-a-lifetime experience – that they will always look forward to on their next Holland America cruise. I want our guests to feel that they are home away from home, every time they step onto any of our ships.”

Irwan, Stateroom Steward 

Irwan loves cruising the world and caring for people along the way so much that he’s been doing it for more than 18 years. Going above and beyond consistently to ensure guests feel cared for is particularly important to him. “Exceptional service is about anticipating needs and having the ability to wow guests at every turn.”

Holland America Line crew member in gray uniform, fluffing pillows in stateroom.
Holland America Line crew member in white chef jacket.

Joan, Demi Chef De Partie

Joan enjoys personalizing the guest experience by going the extra mile. “I love treating guests as my family – seeing them happy, listening to their stories…I want them to feel like they are not far from their family back home.”

For Joan, what makes the Holland America Line experience a special one is that the crew cares deeply about every aspect of the guest’s journey, and that care comes from a place of love.

We’re grateful for our incredible team and this special recognition from Cruise Critic. Visit Holland America Line to learn more about the unforgettable journeys you can have when you sail from sea to sea with us.


Join the Discussion


  1. Cecilia December 12, 2023 at 9:30 am - Reply

    Irwan was our steward during our recent September Alaskan cruise. He made the whole trip the best of experiences. Thank you again Irwan!!

  2. Johanna Oostewegel December 11, 2023 at 6:04 pm - Reply

    I am about to embark on cruise #75, doing the World cruise. I am very happy they got the award, because the crew is simply the best.
    That is why I keep returning time and time again. Congratulations to all. Well deserved.

  3. Gina willman December 11, 2023 at 5:48 pm - Reply

    I was on Holland America cruise to Alaska May 3 to 11 and the crew staff captain were all amazing.

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