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Holland America Line Ship Disembarkation Update

UPDATE March 21 (2:15 p.m. PT/5:15 p.m. ET): The following is an update for Amsterdam, Maasdam and Zaandam. We will provide further updates as they are available.

AMSTERDAM: The ship is alongside at Fremantle, Australia, where disembarkation began today, March 21, local time. Full disembarkation of all guests is expected through March 23. Carnival Australia Care Team members will be assisting in Australian air hubs. Additionally, select ship staff trained as Care Team members will accompany those guests that require it on their flights.

MAASDAM: Maasdam departed Honolulu on March 20 at 6:14 p.m. and is en route to San Diego, California, with a planned arrival on March 27 for guest debarkation. Maasdam took on enough fuel and provisions at Honolulu to comfortably make the journey to San Diego.

ZAANDAM: The ship departed Valparaiso, Chile, today and is sailing north with the intention of arriving at Ft. Lauderdale, Florida, on March 30 where guests will disembark. Holland America Line is in the process of finalizing the necessary permissions to transit the Panama Canal on March 27. Guests have been asked to temporarily hold off on making their air arrangements until all confirmations have been received. The ship took on fuel and provisions in Valparaiso for the onward journey, including necessary medications for anyone who was in need of a refill.

UPDATE March 20 (9 pm PT/12am ET): The following is an update of Holland America Line ship disembarkations. Please check back for continued updates.

AMSTERDAM: Amsterdam is now docked in Fremantle, Australia, and working on clearance procedures to begin disembarkation of Grand World Voyage guests today through March 23. This will be a fluid process as local officials finalize details with the ship. We thank our guests in advance for their patience and understanding.

Holland America Line is endeavoring to get Amsterdam guests home as soon as possible. Borders are shut in most countries and ports, restrictions are tightening even further on travel and most international governments have advised their citizens to travel home right away.

Carnival Australia Care Team members will be assisting in Australian air hubs. Additionally select ship staff trained as Care Team members will accompany those guests that need it on flights to hubs in Australia and Europe.

Holland America Line has a long history of taking care of our guests, and the Grand World Voyage is the pinnacle of our cruises and service. We sincerely apologize that the global circumstances and rapidly-changing restrictions have required us to end the cruise early and we never want to disappoint or inconvenience our guests. We have been assisting with travel arrangements and hope that onward travel is smooth and everyone is home soon.

UPDATE March 20 (8pm PT/11pm ET): The following is an update of Holland America Line ship disembarkations. Please check back for continued updates.

MAASDAM: Holland America Line has been informed that Hawaiian officials declined disembarkation today at Honolulu. This is a reversal of an earlier decision to let Maasdam guests disembark today to head straight to the airport for their flights home. We have been working throughout the day to facilitate reconsideration with various authorities on a humanitarian basis. An exception was made for six Hawaii residents, who have now disembarked, along with two other U.S. citizens for medical reasons. The ship remains alongside and is currently taking on provisions and fuel. Maasdam’s departure time and new port of disembarkation is still being finalized, and we will communicate this as soon as it is known.

UPDATE March 19 (9:45pm PT/12:45am ET): The following is an update of Holland America Line ship disembarkations. Please check back for continued updates.

AMSTERDAM: Holland America Line has received permission to disembark Grand World Voyage guests in Fremantle, Australia for flights home, despite recently announced restrictions. Amsterdam will now arrive one day earlier, March 21 around 8:00 a.m. local time to allow an extra day for more flight options for those still needing to finalize their air. The ship will remain alongside until the 23rd. We are assisting any guest that wishes with their air arrangements. Free internet and phone are available. Due to local restrictions, once a guest has left the ship they will not be able to return. As such, we will only be conducting disembarkation and are not able to offer shore visits.

UPDATE March 18 (12:45pm PT/3:45pm ET): The following is an update of Holland America Line ship disembarkations. Please check back for continued updates.

Disembarkation Completed Today:
Eurodam: disembarked in San Diego
Veendam: disembarked in Ft. Lauderdale
Zuiderdam: disembarked in Ft. Lauderdale

Upcoming Disembarkations:
Maasdam: March 20 in Honolulu, Hawaii
Volendam: March 20 in Ft. Lauderdale
Amsterdam: March 22-23 in Fremantle, Australia (see below)
Zaandam: en route to San Antonio, Chile

Ships no longer in service: Nieuw Amsterdam, Noordam, Oosterdam, Rotterdam, Nieuw Statendam, Koningsdam and Westerdam

AMSTERDAM: We understand that airlines are changing flights hourly. We are assisting ALL guests, regardless of whether or not they booked with Flight Ease, in making their flight reservations to ensure they get home.

UPDATE March 16 (3 p.m. PT/6 p.m. ET): The following is an update of Holland America Line ship disembarkations. Please check back for continued updates.

Still to Disembark:
Eurodam: March 18 in San Diego, California, as scheduled
Veendam: March 18 in Fort Lauderdale, Florida, as scheduled
Zuiderdam: March 18 in Fort Lauderdale, Florida, as scheduled
Maasdam: Friday, March 20 in Honolulu, Hawaii (see below)
Volendam: Friday, March 20 in Fort Lauderdale, Florida (see below)
Amsterdam: Sunday, March 22 local time in Fremantle, Australia (see below)
Zaandam: en route to San Antonio, Chile (see below)

Ships no longer in service:
Nieuw Amsterdam, Noordam, Oosterdam, Rotterdam, Nieuw Statendam, Koningsdam and Westerdam

ZAANDAM:
Despite a positive outlook for disembarking Zaandam guests today at Punta Arenas, Chile, we were not allowed to do so by local authorities. Therefore, the ship departed the port this evening and is now en route to San Antonio, Chile, for a service call to take on fuel and other provisions. Our Seattle headquarters and the ship are working with several governments and embassies on options for where to disembark guests.

We know guests and their families are awaiting answers, and we will communicate them as soon as arrangements are made. This continues to be a very fluid situation that is beyond our control, and we are deeply sorry for all that our guests have gone through in an effort to safely return home. We will continue to communicate with guests on board how they can submit for reimbursable expenses. The ship’s internet and phone lines remain open so that guests may contact their loved ones with an update. This is an unprecedented situation and we thank you for your continued patience and understanding.

AMSTERDAM
Now that the Grand Word Voyage is ending March 22 at Fremantle, Australia, we are fully aware and understand that some of our guests have concerns about air travel from Australia relative to their age and individual health situations. Our senior medical team both on board and at our headquarters are fully engaged in reviewing the circumstances of the very small number of guests that may require special assistance with their travel planning, in alignment with the International Transport Association (IATA) fitness standards for air travel.

Additionally, several Amsterdam guests requested to sail back to Ft. Lauderdale with the ship. Our team has thoroughly reviewed this option and made the determination that it is not safe for guests. The ship’s return path is remote, and countries and islands along the way are not currently accepting cruise ships. We have no way of predicting when they will open. The journey is estimated to take at least 30 days and will likely encounter additional challenges along the way with provisioning. Medical capabilities on the ship are limited and are primarily for stabilizing patients before getting them to the nearest shoreside medical facility for evaluation and treatment. In today’s environment we cannot be assured that we would have the ability to do this or be able to access medical support and life-saving services along the remote route.

We have advised guests to proceed with booking their flights home from Fremantle. Complimentary internet and phone service are available. Holland America Line will assist those guests who are having difficulty securing air arrangements on their own.

MAASDAM
Holland America Line has received word from Hawaiian authorities that they have now closed the big island of Hawaii to cruise ship calls. This is a preventative measure out of an abundance of caution because Hilo does not currently have any known cases of COVID-19. Maasdam also has no known or suspected cases of COVID-19 either.

Hawaiian officials have confirmed that Maasdam will be able to disembark in Honolulu on March 20. The ship arrives at 7 a.m. local time.

VOLENDAM
Due to rapidly changing port restrictions and rapidly closing borders as a result of COVID-19, Volendam will now return to Fort Lauderdale, Florida, early for guest disembarkation on Friday, March 20, instead of the scheduled debark date of Sunday, March 22. Guests who purchased their air through Holland America Line’s Flight Ease program will have their air travel automatically rebooked. Those that purchased their air independently should contact their airline. Holland America Line will assist anyone having issues. Holland America Line will reimburse guests for fees and additional expenses as outlined on our website.

7 Comments
  • James Walsh

    What will be the refund procedure for those scheduled to sail from Vancouver to Alaska in May since this is obviously not going to happen?

    Regards

    Jamed

  • James Walsh

    What will be the refund procedure for those scheduled to sail from Vancouver to Alaska in May since this is obviously not going to happen?

    Regards

    James

  • Tina Sievers

    I think I you are doing a great job working through all the logistical problems and communicating the updates. We are scheduled to cruise 4/25 but realize
    the cruise will be cancelled.

  • D. Anne Haan

    We have been trying to get through to Expedia, to cancel our Alaskan cruise aboard the Koningsdam May 2, 2020…..before our cut off date of March 31, 2020 so that we can get a future cruise credit. We have not been able to get through to Expedia to do so…hopefully this cancellation will still be honored as a future cruise credit by HAL.

  • Julie

    The new date is July 31 for cancellations.

  • DENNIS LIVINGSTONE

    what happened to those passengers aboard Rotterdam which left San Diego on Wed 11th March?
    did the ship disembark them somewhere before going to assist Zaandam and were they quarantined?

  • sue musacchio

    We have a cruise booked on Amsterdam leaving Boston 8/8. We want to cancel and feel we should get full refund. We cannot get Holland America or Vacations-to-Go to give us a straight answer.

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