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Update on Westerdam’s Asia Cruises

Although the risks to our guests, crew and business are very low, Holland America Line is closely monitoring the coronavirus situation.

Our medical experts are coordinating closely with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to implement recommended screening, prevention and control measures for our ships. This will include denial of boarding for persons who have recently visited the epicenter of the disease, Hubei Province, China; health screening, including temperature checks, for persons from the affected region; and standard pre-boarding health reporting for all guests. Additionally, guests visiting our onboard medical centers for respiratory illness will be evaluated for coronavirus. Robust environmental disinfection onboard will be performed in addition to our regular stringent cleaning and sanitation protocols.

Both the Kai Tak Cruise Terminal and the Hong Kong International Airport report normal operations and Hong Kong is at a standard Level 1 Warning from the U.S. Centers for Disease Control (CDC).

For guests currently on board, Westerdam will arrive at Hong Kong, China, at 7 a.m. Saturday, Feb. 1, 2020, for normal disembarkation.

For those scheduled to embark Feb. 1, 2020, in Hong Kong, embarkation of the next cruise will commence as scheduled.

However, in light of the U.S. CDC Level 3 travel warning to China issued Jan. 27, 2020, the disembarkation from Westerdam on Saturday, Feb. 15, 2020, will now take place in Yokohama (Tokyo), Japan, rather than Shanghai, China. All guests and their travel advisors are being notified of these changes.

Guests who have purchased their air through Holland America Line’s Flight Ease will have their return flights rebooked to depart from Tokyo rather than Shanghai at our expense. Guests’ new homeward travel arrangements will be communicated shortly.

Guests with independent travel arrangements should rebook their air to depart from Tokyo’s Haneda Airport or Narita Airport no earlier than 12:30 p.m. Saturday, Feb. 15, 2020. Most airlines and hotels are allowing guests to change travel plans involving China with no penalty, but should you incur expenses related to adjusting your travel plans we recommend you retain your receipts to support a claim with your travel insurance. Guests with Holland America Line post-cruise hotel arrangements in Shanghai will be refunded to the original form of payment.

UPDATE:
In addition, all sailings aboard Westerdam in Asia from the February 15 departure through March 28 will not visit China. Itinerary revisions with Japanese ports for these cruises have been planned and are being communicated to guests and their travel advisors. Cruise turnarounds will take place in Yokohoma, Japan, instead of Shanghai or Hong Kong. Cruises after March 28 were planned without ports in China and will sail as scheduled.

For the changed voyages, embarking guests with independent travel arrangements should arrive to Tokyo’s Haneda Airport or Narita Airport by 6 p.m. for the February 29 sailing and by 12 noon for the March 14 sailing. All disembarking guests with independent travel arrangements should depart no earlier than 12:30 p.m. on their disembarkation day.

Similar policies as noted above will apply for guests with Flight Ease, independent air and Holland America Line pre- and post-cruise hotel arrangements.

Any additional itinerary changes to Westerdam itineraries in Asia will be communicated to guests and their travel advisors.

Disease information can be found at:
https://www.cdc.gov/coronavirus/2019-ncov/index.html

U.S. CDC Travel Warning for China, Level 3, Avoid Non-Essential Travel:
https://wwwnc.cdc.gov/travel/notices/warning/novel-coronavirus-china

U.S. CDC Travel Advisory for Hong Kong, Level 1, Practice Usual Precautions:
https://wwwnc.cdc.gov/travel/destinations/traveler/none/hong-kong-sar

U.S. CDC Travel Advisory for Taiwan, Level 1, Practice Usual Precautions:
https://wwwnc.cdc.gov/travel/destinations/traveler/none/taiwan

10 Comments
  • Sheila Sanderson

    What will happen if we don’t want to do the new itinerary on March 14 ?
    Can we have our money refunded or change to another cruise at a later date ?

  • Julie

    Please contact reservations. They will be able to assist.

  • Roy

    How do we contact individuals on the ship we have not heard from who are currently at sea on the westerdam ship?

  • Julie

    There is no phone number to reach out. They have free internet, so email is best.

  • Myrtleanne Wilson

    You are being very unfair to your customers we have spent a fortune on this trip due to depart March 24 we are not prepared to Fisk our lives Cancel our cruise !!!

  • Gladys Herrera

    I’m worry about the health risks in the Westerndam during the itinerary starting on 04/25/2020 from Yokohama to Vancouver.

  • Robert S Sinatra

    Any decisions yet on the embarkation port for the April 11 cruise?

  • John Breheny

    I have heard that cruise ships are being refused permission to dock in Japanese ports is this true?
    We are due to join the Westerdam in Tokyo on 28/3/2020 do you have the latest information re this sailing?

  • Robin Miller

    We have a cruise scheduled in April transatlantic. If due to the current health scare if we’d prefer to not travel at this time can we get a credit for a future cruise.

  • Julie

    We are still working through the situation.

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