Cancellation Policy

Your entire booking including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, excluding Taxes, Fees and Port Expenses, is subject to the same cancellation policy. If you booked any travel arrangements through other operators, you will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties. Refunds (except for amounts paid for Cancellation Protection Plan) will be made directly to the method of payment you used to book with Holland America Line.

Refund schedule for guests with bookings made in US$, CA$, or AU$:

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE; 28+ DAY ULTIMATE ALASKA; 28+ DAY AUSTRALIA CIRCUMNAVIGATION AND ANY SEGMENT OF AN AUSTRALIA CIRCUMNAVIGATION;  28+ DAY HAWAII, TAHITI & MARQUESAS; TALES OF THE SOUTH PACIFIC; AMAZON EXPLORER; INCAN EMPIRES (INCLUDING SEGMENTS); 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC:

SAILING DEPARTURES THROUGH MAY 2024:
Cancellations through 121 days commencing travel: 100% refund;
120-91 days before commencing travel: 100% refund, less required deposit amount;
90-76 days before commencing travel: 40% refund of gross fare;
75 days or less before commencing travel: No refund available.

SAILINGS DEPARTURES JUNE 2024 OR LATER:
Cancellations through 120 days commencing travel: 100% refund;
119-91 days before commencing travel: 100% refund, less required deposit amount;
90-76 days before commencing travel: 40% refund of gross fare;
75 days or less before commencing travel: No refund available

ALL OTHER VOYAGES 6 NIGHTS OR LONGER:
Cancellations through 90 days before commencing travel: 100% refund;
89-76 days before commencing travel: 100% refund, less required deposit amount;
75-61 days before commencing travel: 50% refund of gross fare;
60-31 days before commencing travel: 25% refund of gross fare;
30 days or less before commencing travel: No refund available.

VOYAGES UP TO 5 NIGHTS:
Cancellations through 75 days before commencing travel: 100% refund;
74-57 days before commencing travel: 100% refund, less required deposit amount;
56-29 days before commencing travel: 50% refund of gross fare;
28-16 days before commencing travel: 25% refund of gross fare;
15 days or less before commencing travel: No refund available.

CANCELLATION POLICY EXCEPTION: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. If you have purchased a specially priced promotion that requires a non-refundable deposit, that deposit amount shall not be refunded if you cancel your booking. 

Name changes require prior approval and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Submit your written cancellation request through post or email, as follows:

• For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or Enquiries@hollandamerica.co.uk;
• For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@hollandamerica.com;
• For bookings made in Australia, submit written cancellations to Holland America Line, Level 5, 465 Victoria Avenue, Chatswood, NSW 2067 Australia or general.enquiries@hollandamerica.com.au; and
• For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com.
   

Travel Insurance/Protection : We strongly recommend that you obtain travel protection for unforeseen events such as trip cancellation, loss or damage to baggage and personal effects, illness, medical expenses, accidental injury or death, or emergency evacuation. Holland America Line offers Cancellation Protection Plan options, starting at just $79 per person, which include cancel for any reason and contain no exclusions for pre-existing conditions or age. You may cancel your vacation plans for any reason and receive a money back refund with a Holland America Line Cancellation Protection Plan.

Our Standard Plan will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid to Holland America Line. CPP Standard is available to all guests, regardless of residency.

Our Platinum Plan offers a 90% reimbursement if you need to cancel at any time up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line. The Platinum Plan also provides insurance coverage for trip delays and interruptions, medical expenses and worldwide emergency assistance. Note that the Platinum Plan is not available to residents of New York State, Quebec, or Puerto Rico.

 

Shore Excursion Cancellation Policy

For complete details on the terms and conditions governing Shore Excursions, please review the Shore Excursions section of the Holland America Line website.