CANCELLATION BY YOU, REFUND, RECOMMENDATION FOR TRAVEL INSURANCE/PROTECTION AND YOUR TRAVEL AGENT
If not already received, You can obtain the applicable brochure for the Cruise or Land + Sea Journey from Your travel agent or us. You can also obtain the most current information on Carrier’s website. For Holland America Line Cruises and Land + Sea Journeys, you should familiarize yourself with the brochure as well as with the Know Before You Go PDF. Please be advised, however, that if the brochure, booklet or website is inconsistent with this contract, this contract will be controlling. Since a cancellation likely means a diminished opportunity to sell space on other Cruises or Land + Sea Journeys, these fees apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellations policy represent a fair and reasonable assessment as liquidated damages.
Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, excluding Taxes, Fees and Port Expenses. If any non-cruise components are cancelled, You will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties. You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds (except for amounts paid for Cancellation Protection Plan) will be made directly to the method of payment You used at the time of booking or Your travel agent and You must receive Your refund directly from these sources. Guests who cancel in writing as set forth below within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees, as applicable:
- For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or Enquiries@hollandamerica.co.uk;
- For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or firstname.lastname@example.org;
- For bookings made in Australia, submit written cancellations to Holland America Line, 15 Mount Street, North Sydney, NSW, 2060 Australia or email@example.com; and
- For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com.
Cancellation Fee Schedule for North America and Australia:
Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires (including segments); Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; Africa Explorer and Far East Explorer; Tales of the South Pacific; Voyage of the Americas
120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of Refund Amount;
75 days or less before commencing travel: 100% of Refund Amount.
All Holiday; Australia; New Zealand; South Pacific; Asia; Prinsendam Europe; South America and Antarctica sailings; Inca Discovery; EXC In-Depth
90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of Refund Amount;
42–22 days before commencing travel: 75% of Refund Amount;
21 days or less before commencing travel: 100% of Refund Amount.
Caribbean; Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska Land+Sea Journeys; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings
75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of Refund Amount;
28–16 days before commencing travel: 75% of Refund Amount;
15 days or less before commencing travel: 100% of Refund Amount.
Effective with Summer 2020 voyages, the revised policy is as follows:
GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE, 28+ DAY HAWAII, TAHITI & MARQUESAS, AMAZON EXPLORER, INCAN EMPIRES (INCLUDING SEGMENTS), 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC:
120-91 days before commencing travel: an amount equal to deposit requirement;
90-76 days before commencing travel: 60% of full fare;
75 days or less before commencing travel: 100% of full fare.
ALL OTHER VOYAGES 7 NIGHTS OR LONGER:
90-64 days before commencing travel: an amount equal to deposit requirement;
63-43 days before commencing travel: 50% of gross fare;
42-22 days before commencing travel: 75% of gross fare;
21 days or less before commencing travel: 100% of gross fare.
VOYAGES UP TO 6 NIGHTS:
75-57 days before commencing travel: an amount equal to deposit requirement;
56-29 days before commencing travel: 50% of gross fare;
28-16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.
CANCELLATION POLICY EXCEPTION: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your gross fare if You cancel Your booking.
Name changes require the prior approval of Carrier and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
Travel Insurance/Protection : Carrier strongly recommends that You obtain Your own insurance and/or travel protection against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, illness and medical expenses sustained or incurred in connection with Your Cruise, Land + Sea Journey and/or Land Trip(s).
Travel Agent : Your travel agent acts for You in making the arrangements for Your Cruise, Land + Sea Journey, and/or Land Trip(s). Carrier is not responsible for any representation or conduct of Your travel agent, including but not limited to, any failure to remit Your deposit or other monies to Carrier, for which You shall at all times remain liable to Carrier, or any failure to remit a refund from Carrier to You. You acknowledge that Your travel agent acts solely as Your agent, and not as agent for Carrier, and is deemed as Your agent. Further, receipt by Your travel agent of this Cruise Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. You agree Carrier is not responsible for the financial condition or integrity of any such travel agent. In the event that Your travel agent fails to remit to us any monies paid by You to the agent, You remain liable for the monies due Carrier, regardless of whether Carrier demands payment.