Cancellation Policy

Our generous cancellation policy and optional Cancellation Protection Plan trip insurance are our reassurance that you can book your next cruise vacation with confidence.

Your entire booking including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, excluding Taxes, Fees and Port Expenses, is subject to the same cancellation policy. If you booked any travel arrangements through other operators, you will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties. Refunds (except for amounts paid for Cancellation Protection Plan) will be made directly to the method of payment you used to book with Holland America Line. 

Refund schedule for guests with bookings made in US$, CA$, or AU$:

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE, 28+ DAY HAWAII, TAHITI & MARQUESAS, AMAZON EXPLORER, INCAN EMPIRES (INCLUDING SEGMENTS), 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC:

Cancellations through 121 days before your trip begins: 100% refund;
120-91 days before your trip begins: 100% refund, less required deposit amount;
90-76 days before your trip begins: 40% refund of full fare;
75 days or less before commencing travel: No refund available.

ALL OTHER VOYAGES 7 NIGHTS OR LONGER (through Summer 2021):

Cancellations through 91 days before your trip begins: 100% refund;
90-64 days before commencing travel: 100% refund, less required deposit amount;
63-43 days before commencing travel: 50% refund of gross fare;
42-22 days before commencing travel: 25% refund of gross fare;
21 days or less before commencing travel: No refund available

ALL OTHER VOYAGES 7 NIGHTS OR LONGER (effective Fall 2021):

Cancellations through 91 days before your trip begins: 100% refund;
90-76 days before commencing travel: 100% refund, less required deposit amount;
75-61 days before commencing travel: 50% refund of gross fare;
60-31 days before commencing travel: 25%  refund of gross fare;
30 days or less before commencing travel: No refund available.

VOYAGES UP TO 6 NIGHTS:
Cancellations through 76 days before your trip begins: 100% refund;

75-57 days before commencing travel: 100% refund, less required deposit amount;
56-29 days before commencing travel: 50% refund of gross fare;
28-16 days before commencing travel: 25% refund of gross fare;
15 days or less before commencing travel: No refund available.

CANCELLATION POLICY EXCEPTION: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit.

Name changes require prior approval and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Submit your written cancellation request through post or email, as follows:

  • For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line, 100 Harbour Parade, Southampton.SO15 1ST or Enquiries@hollandamerica.co.uk;
  • For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line, Otto Reuchlinweg 1110, 3072 MD, Rotterdam or informatie@hollandamerica.com;
  • For bookings made in Australia, submit written cancellations to Holland America Line, 15 Mount Street, North Sydney, NSW, 2060 Australia or generalenquiries@hollandamerica.com.au; and
  • For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com.
     

Travel Insurance/Protection : We strongly recommend that you obtain travel protection for unforeseen events such as trip cancellation, loss or damage to baggage and personal effects, illness, medical expenses, accidental injury or death, or emergency evacuation. Holland America Line offers  two Cancellation Protection Plan options, starting at just $79 per person, which include cancel for any reason and contain no exclusions for pre-existing conditions or age. You may cancel your vacation plans for any reason and receive a money back refund with a Holland America Line Cancellation Protection Plan.

Our Standard Plan  provides a refund of 80% of cancellation fees paid to Holland America Line. Our Platinum Plan (currently available only to residents of the United States and Canada, except residents of Puerto Rico and Quebec) provides a 90% refund of cancellation fees, as well as worldwide emergency assistance and other protections.

 

Book With Confidence On Holland America

Book select cruises by October 31 and if you need to cancel, you can receive a credit for a future cruise. Learn more about Book With Confidence.