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Holland America Line Updates ‘Navigator’ Mobile Device App

The Holland America Line Navigator App is an indispensable tool for cruise planning, embarkation, managing the onboard experience and booking shore excursions. We recently enhanced the app to add new functions and features to make the cruise experience even easier using your mobile device.

What hasn’t changed is that during the cruise, guests can plan daily activities, explore shore excursions before booking, view restaurant menus and make dining reservations, view spa treatments, check account statements and more using Navigator. The most popular feature is the chat function that enables guests to communicate with each other for free while on board.

With Navigator, guests also are able to select and save activities to personalize their daily schedule. Those activities appear alongside booked dining reservations and shore excursions, keeping everything easily accessible in one place. Notifications can be set up to send reminders and alerts for reservations, messages and more.

After the cruise, guests can view their cruise history, manage their account, check a Future Cruise Deposit balance and past-cruise statements … or even start planning another cruise.

But now, there’s even more guests can do through Navigator!

New to the Navigator App:

• Once guests complete Online Check-In at, they can retrieve their digital boarding pass via the app to expedite embarkation at the pier. Guests also can complete their health assessment and book shore excursions prior to the cruise departure.

• Digital menus for all dining venues will be available by scanning a QR code.

• Guests who want a coffee, fast-casual food or in-stateroom service can order from the app. For coffee from Grand Dutch Cafe or Explorations Cafe and fast-casual eats like Dive-In and New York Deli & Pizza, Navigator now allows guests to order from anywhere on the ship and then simply go pick-up the goodies, which will be ready when they arrive.

• Rather than using a keycard, mobile payment for retail and bar purchases can be made through Navigator and charged to the guest’s shipboard account.

• Guests who want to go green or avoid paper tickets can now have their shore excursion reservations sent to the Navigator app and e-tickets can be used.

• Through Navigator, Holland America Line will be able to conduct contact tracing for shore excursions should the need arise.

Android and iPhone users can download the Navigator app from the iTunes App and Google Play stores, respectively.

Guests who forget to download the Navigator app prior to embarking can download it once on board free of charge without using internet minutes.

  • snert snertlyovitch

    The chat feature is a start in the right direction, but the last time I used it, it still did not give the user a notification that a chat msg had been received. This means that you have to log into it and manually check for any incoming messages, rather than simply being alerted that “Ding! you’ve got a message from Mary Lou!”

  • Robert Sloots

    Ik ben weer up to date

  • Julie

    Thank you. We will pass on your recommendation to the Navigator team.

  • Anne felker

    Definitely need a notification of a chat message! Traveling with family members and trying to keep track of each other…only to find a message had been sent

  • Elizabeth Rempel

    I too have requested that the chat function have an audible notification. We travel with another couple and we frequently need to let members of our group know where we are or what we are doing so they can choose to join us. Hoping that by the time we cruise again in 2022, this will be added.

  • Lorraine Scheller

    Navigator app will not let me login with either my email or mariner number. Tried resetting my password and still does not work. Just says unknown error has occurred

  • Michael Heemer

    Will 4 Star and above Mariners be able to pre book dinning in the Pinnacle at the discounted rate?

  • Sharon

    WOW, these updates are awesome! I’d agree with a previous comment when communicating with others you are traveling with a Ding msg and light would be perfect? otherwise you don’t know if you have a msg, that’s what we experienced in the past

  • Joseph Brecker

    Would love the app to work for me… While it allows me to sign in, It recognizes my account and status as a 4* Mariner but will not show our upcoming Adventure, or any of our past cruises.
    I have tried to uninstall and reinstall yet no success.
    Any Suggestions?

  • Julie

    Yes, this is something we have been working on implementing. Unfortunately it’s not as simple as you’d think. But we are aware that this is something that would be valuable to our guests.

  • Julie

    We are working on this.

  • Julie

    Yes, we agree and have been trying to implement this.

  • Julie

    Not at this time, but we hope to have this implemented by September.

  • Julie

    Please contact reservations: 855-932-1711. If they cannot resolve the issue, you can email a support inbox: However, please try the res line first, as we don’t have the ability to edit your polar bookings/loyalty accounts via the email support.

  • Julie

    Please contact reservations: 855-932-1711. If they cannot resolve the issue, you can email a support inbox: However, please try the res line first, as we don’t have the ability to edit your polar bookings/loyalty accounts via the email support.

  • Peter Smith

    I like the new features, however when I use the Navigator app on my Galaxy Tab (android) it does not orient correctly when I turn the tablet on its side for charging.

  • Anthony Ivers-Read

    I too want to be able to get a notification when using the chat feature on board otherwise it is useless. Hate logging in to find messages and I never knew!

  • Peter Smith

    The Navigator App on my Galaxy Tab (android) received an update today. Now it fails to open and “Application Error net::ERR_FILE_NOT_FOUND (file:///android_asset/www/index.html) Version 3.4.1 updated on Aug 2, 2021
    I have restarted the tablet and the error still appears. I receive the same error on my Galaxy A10e phone.

  • Andrew Settles

    The navigator app was working but something recently happened to cause it to stop working. I have uninstalled it and reinstalled it on several occasions. It gives an error code of
    I believe I read several people having this exact same issue.
    Google Pixel 5

  • Cheri Nichols

    When using the navigator app do my husband and myself login with the same login or do we create separate accounts?

  • Cecilia Davis

    Tried all suggestions (delete, reload, check wifi, restart phone…) – cannot open app on Android moto G7. Get “application error net::err file not found…” on app homescreen then page not found screen with same.

  • Julie

    You create separate accounts with your personal mariner ID.

  • Julie

    Yes, thank you for notifying us. They are working on the problem.

  • Julie

    Yes, thank you for notifying us. They are working on the problem.

  • Julie

    Yes, thank you for notifying us. They are working on the problem.

  • Peter Smith

    I just updated to version 3.4.2 on the Google Play Store – the Navigator app now starts correctly.

  • Gary Brosch

    Cannot log in Galaxy S10…unknown error message

  • Julie

    We are working to fix the problems. Thank you for letting us know.

  • Karen

    I agree it would be nice to be able to tell if a message had been received, but I cannot imagine a dining room full of ding ding ding ding ding would be very pleasant. Maybe some visual cue or vibration could be implemented.

  • Judy miller

    I can’t believe the chat feature still does not have a notification by “badge” at least! I reported this over TWO YEARS AGO when on the Nieuw Statendam. Not, it doesn’t need a sound- no one in a public space wants to hear them going off. I see one of the replies used the excuse that it is not easy to fix. That’s what your IT team is for. Passengers are not going to stare at their phones at all time to keep checking for a message. Holland America has had PLENTY of time during the many minths of non-sailing. Please.

  • Cathy Walker

    Can someone tell me how we upload our photo into the app? I have been search all over the internet for a copy of the video that was shown during its’ re-release this summer. I have downloaded the app and have my boarding pass available, but so far nothing else seems to work. We board the Rotterdam on Nov 10th. Thanks!


  • Julie

    You should just be able to click the button to upload the image from your phone gallery. But it’s not 100% necessary if you can’t make it work.

  • Julie

    Hi Judy, thank you for your feedback. Our team is aware that this is a highly desired function and we are working on it.

  • Wayne crowley

    I purposely do not want to travel or vacation with an electronic leash. I do not own a smart phone, and do not plan on acquiring one. I guess I will be using other cruise lines unless or until Holland America changes their policy, and returns to the more familiar paper tickets.

  • Frank

    Navigator of course is dependent on the ship’s internet, but at what cost? Can’t find any info about the additional cost?

  • Julie

    Pricing can be found in the FAQ on the website:

    Social: $14.99 per day. (Access the most popular social websites and applications. May not allow for audio/video calling and streaming.)
    Surf (most popular): $24.99 per day. (Surf your favorite sites including e-mail, news, sports and more. May not allow for audio/video calling and streaming.)
    Premium: $29.99 per day (From e-mail to streaming, receive the highest volume of data. Supports audio/video calling and streaming where coverage allows.)

  • Cal Purcell

    In January 2022 my app will open but will not show anything only a blank white screen. I have uninstalled a couple of times but it will not fix the issue. I am using a Galaxy S21 phone. Any help would be appreciated as we have a cruise booked for March 13, 2022. Thank you.

  • Julie

    Hi Cal, you will need to call into reservations, as we are not able to provide tech support. So sorry for the inconvenience.

  • David Kudro

    I am going on my first ever cruise in June to Alaska out of Seattle. I have downloaded the Navigator app to use while on the ship. My question is does all the functions of the Navigator work on the ship while my data is turned off or do I have to purchase the internet package to use it? Thank you

  • Julie

    Hi David, to connect to Navigator you do NOT need to buy an internet package. You will cimple put your phone on airplane mode and connect to the ship Wi-Fi. Easy as that! Have a great time!

  • Julie Sielicki

    Worked fine until update. Now get a white screen. Please fix this problem ASAP as want to look into things before our cruise ( #7) in April.

  • Cheryl Vaughan

    I cannot get into navigator app as it says my email and password don’t agree with what they have on record. I can’t even get into my account. Getting very frustrated with HAL and I haven’t even sailed yet!

  • Julie

    We apologize you are having issues with Navigator. You will need to call for assistance.

  • Charlene

    This is day 6 of my Eurodamn Alaska
    Cruise, still cannot
    Access my Holland America navigator
    app -extremely frustrated- I have not
    Been able to book excursions – dining reservations- I went to the front desk & got
    Help, I was told to connect to Safari, I had to set up an acct with them- was told Google didn’t work on ship – after all that still no navigator app or wi-fi. 😤

  • Sharon

    Should my husband and I each set up a Navigator account? There is not a way to add two mariner numbers on profile. Thanks!

  • Julie

    Yes, to have your electronic tickets and documents, you will need separate accounts.

  • Dolly

    Can HAL Navigator app works without internet connection? Can I buy few days of internet instead of buying the package?

  • Julie

    Yes, you do not need internet to use the app. Just connect to the ships Wifi in airplane mode.

  • Susanne

    We have booked 2 cabins for my family of 6 (2 adults and 4 kids), is there a way that we can see all 6 boarding passes on my navigator app? Currently I can only see mine and 2 of my children’s boarding pass, but not my husband’s or other 2 children’s on my app.

  • Julie

    You will have to link your bookings by going online or calling reservations. Try in your online account first.

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