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Holland America Line Launches Navigator Mobile Phone App Across Entire Fleet

Leveraging technology to further personalize the cruise experience, Holland America Line is expanding the functionality of its popular browser-based Navigator tool into a user-friendly, free app for mobile phones and tablets that can be used on board. iPhone and Android users can download the Navigator app from the iTunes App and Google Play stores, respectively.

Using Navigator, guests can plan daily activities, explore and book shore excursions, view restaurant menus and make dining reservations, view spa treatments, check their account statement and more. Expected to be the most popular feature is the chat function that enables guests to communicate with each other for free while on board.

With Navigator, guests also are able to select and save activities to personalize their daily schedule. Those activities appear alongside booked dining reservations and shore excursions, keeping everything easily accessible in one place. Notifications can be set up to send reminders and alerts for reservations, messages and more.

Guests who forget to download the Navigator app prior to embarking can download it once on board free of charge without using internet minutes.

In the coming months, Holland America Line will extend the app offerings for both mobile phones and tablets — currently only available to use during a guest’s cruise — to offer pre-voyage access so guests can review available services and check out the interactive fleet map at any time before boarding the ship.

  • Diana Duong

    I will be on the 12 days Mediterranean cruise from Rome 1st June 2019.

    Is there some dressed up theme nights?

  • Julie

    There will be gala nights. Please call reservations to be certain on how many.

  • Hilda

    Hello. I will be going to Alaska 11 nights cruise/land tour on the Westerdam in July. Do I need to bring a dressy outfit?

  • Julie

    Hi Hilda, there are Gala nights. Most evenings smart casual attire is appropriate. Shorts, pool/beachwear, distressed jeans and men’s tank tops are best left to the daytime and are not permitted in fine dining restaurants. Gala Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including our five-course gourmet dinner in the Dining Room. For gentlemen, collared shirts and slacks are required in all fine dining restaurants. For women, Dresses, skirts, and slacks are all acceptable.

  • Thursa Purvitis

    I would like to know the number of gala nights for the 2020 World Cruise. Finding out on boarding pass us too late?

  • Julie

    Hi Thursa, unfortunately we don’t have that info at the blog, but Reservations should be able to assist! 855-932-1711

  • Batchen

    I have downloded your application to my mobile phone and create an accound with pin code. It says data is incorrect. Is it because only can be used when boarding and not before? After some trials it says that it is locked.
    How can we unlock it and login the application?

  • Jim Skirving Carrick

    Hi my wife and I are cruising from Fort Lauderdale to Santiago on the Zaandam in October. We would like to know if there is sufficient time to visit Machu Pichu whilst in Callao Lima Peru 27 28 Oct 2019 and can Holland America organise it for us?

  • Julie

    Hi Jim, you are there overnight so should be time to take Holland America Line’s overland tour to Machu Picchu: Please call to see about booking: 888-425-9376.

  • Cheryl Frasca

    Will HAL be adding a “group” function to its app so that you can send a message to more than one person at a time?


  • Tamara

    Isn’t this particular blog supposed to be for the Navigator app questions/comments?

    My question is regarding the Navigator app. HAL indicates that it is a free onboard app, but don’t you need to connect through your mobile data? If so, wouldn’t you be subject to fees depending on the type of cellular plan you have? I’ve been told that you don’t want to use your mobile phone while on ship as it can be quite costly and that you should wait until you’re off and away from the ship before making calls. Wouldn’t the Navigator app fall under those same conditions?

  • Julie

    Hi Tamara, you can use the Navigator App through the ship’s WiFi, which you can connect to for FREE to use this app. Your phone MUST BE on airplane mode, so you don’t get charged from your carrier.

  • Julie

    Great question! Let me pass that along to our Navigator App team!

  • miky

    Do you need to buy the wifi plan to use the Navigator?

  • Julie

    No you do not. It’s through the ship’s WiFi and you are on airplane mode.

  • Debra Clark

    Purchasing internet, how does that work. Besides bottled water & wine , can I bring 2 liter pop aboard

  • Julie

    Hi Debra, you can purchase an internet package when you embark. You can bring a cooler 12 x 12 x 12 inches in size (that holds 6-12 cans of non-alcoholic beverages). Nothing larger. We are checking on two-liter bottles.

  • Chrisc

    On a cruise that started in Barcelona, it was only necessary to get a Schengen visa for Spain. Other ports visited did not need a visa since we were visiting as passengers

    For a cruise that starts in Hong Kong, visits China and ends in Japan, what visas apart from Japan are required?

    The booking agent handling this cruise has no idea at all and referred me to a visa company who are also unaware of the requirements when visiting a port as a cruise ship passenger

  • Julie

    It depends on your nationality. Please call reservations as soon as possible to make sure you get necessary visas in time. 855-932-1711. You can also visit the Frequently Asked Questions Link on Put “visas” in and information will come up:

  • Neal

    I want to be able to Chat/communicate with my wife on our next cruise with Navigator. How do I set up her Navigator account so we can chat onboard when separated?
    Everything on our next cruise is booked in my name, password and Mariner number. Although she has her own Mariner number, she doesn’t have a separate HA account with password. Logically, the solution would be for her to register her own HA account under her name with with her own password. I am concerned that if I do that it may screw up our reservation. Any suggestions?

  • Jennifer

    The Navigator app ROCKS! Thanks so much for this terrific enhancement to our cruise experience! I did not discover the chat feature until our last night, but it is brilliant. Game changer! I just shared this blog post with my favorite travel Facebook group.

  • Julie

    Apologies for the delay. You need to download the Navigator app prior to your cruise, and there is a help desk on board. You will be able to chat with your wife:

  • Neal

    Julie… I have the app… I used it last January on our Antarctica cruise. It’s terrific. Wife’s cell was old and not compatible at that time, so used the app only with friends on board. She has since updated her phone and would have liked to have set this up in advance. I knew I could stand in line at a help desk once on board… but was hoping to avoid that. Would think that the setup is not rocket science and would be fairly simple.

  • Julie

    Hi Neal, apologies we don’t have enough tech and app information here at the blog to be super helpful. Perhaps Ship Services can assist: 800-541-1576.

  • Anne

    Holland America – May 2-9, 2020 to Alaska…on Koningsdam…are there any special theme nights, dress up/costume/special color nights we should know about so we can plan/pack accordingly? I am not asking about formal/gala n ights…but say “Pink Shirt Day”,…or ‘hat’ day….or ‘dress like twins’ day…

  • Debbie

    Hi Julie, We are traveling to Vancouver from Great Britain for the Alaska Cruise on board the Maasdam in May. We will continue to travel in the US after the cruise and usually bring a large cooler bag to use when traveling. Are we able to take this on board or will there be somewhere that we can store it until after our cruise please?

  • Julie

    Hi Debbie, apologies, but what do you mean by a cooler bag? Is it large? If not, perhaps it will fit into your suitcase after you unpack.

  • Julie

    There is an Orange Party of every cruise, so we invite guests to wear orange.

  • David Siebert

    I like the app it functions well and ‘navigating’ through it went pretty well.

    One thing that, at least on the Neuwamsterdam needs to be added to the bios of the senior management is a bio for the chief engineer.

  • Julie

    Thanks for the suggestion about the Chief Engineer! We will pass it along.

  • Deborah

    The Navigator app on Google Play cannot be downloaded on my husband’s Samsung S8 app. It says that “this app will not work on your phone”. We tried changing screen resolution, but that dud not work. Very disappointed! Dobyou have a fix for this? Thanks.

  • Julie

    Please contact Navigator Support:

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