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About Us

Our Culture and Values

Our Corporation's Common Goal

Holland America Line Culture Framework OUR CORPORATION’S COMMON GOAL...
At Carnival Corporation & plc, our highest responsibility and top priorities are to operate safely, to protect the environment, and to be in compliance everywhere we operate in the world. On this foundation, we aspire to deliver unmatched joyful vacations for our guests, always exceeding their expectations and in doing so, driving outstanding shareholder value. We believe in a positive and just corporate culture, based on inclusion and the power of diversity. We operate with integrity, trust and respect for each other – seeking collaboration, candor, openness and transparency at all times. And, we intend to be an exemplary corporate citizen, leaving the people and the places we touch even better than before we touched them. CORPORATE VISION STATEMENT

…AND EXPECTED
BEHAVIORS…
EXPECTED BEHAVIORS FOR
ALL EMPLOYEES
Speak up
Respect and Protect
Improve
EXPECTED LEADERSHIP
BEHAVIORS
Communicate
Listen and learn
Empower
CULTURE ESSENTIALS

…DELIVERED IN
THE HAL WAY…
HOLLAND AMERICA LINE SERVICE CREDO
We are ambassadors of joy – in service to our guests and to one another.
HOLLAND AMERICA LINE CORE VALUES
SAFEGUARD OURSELVES AND OUR ENVIRONMENT
We care for the well-being of each other, our guests, and the planet. We strive to
do the right thing, always.
TAKE PRIDE IN EVERY ACTION
We go the extra mile to assist guests and team members, and recognize that
every interaction is important, no matter how big or small.
ARE CURIOUS AND EVER-EVOLVING
We welcome new ideas and innovation, keep an open mind to facilitate change
and deeper connections, and seek opportunities to improve.
CELEBRATE OUR DIFFERENCES
We promote an environment where everyone can achieve their full potential,
trust each team member acts with best intentions, and embrace diversity as key
to our success.
HAL CREDO & CORE VALUES

The HAL Culture Framework

Our culture framework supports Carnival Corporation & plc’s highest responsibility and top priorities to operate safely, to protect the environment and be in compliance everywhere.

Holland America Line Purpose

​We make travel personal for our guests through expertly crafted itineraries, extraordinary service and genuine connections that create exceptional experiences, every time.

Holland America Line Core Values

WE OPERATE SAFELY AND WITH INTEGRITY

Integrity is the foundation for everything that we do. We trust each other and operate with transparency. We take care of our communities, each other, our guests and our planet. We do the right thing, always.

 

WE ARE IN SERVICE TO OUR GUESTS IN EVERYTHING WE DO

We welcome our guests as part of our family. We value every interaction with our guests and seek opportunities to create genuine connections and meaningful moments with them.

 

WE ARE CURIOUS AND ALWAYS IMPROVING

Success takes teamwork. We promote a culture where everyone can achieve their full potential and have fun. We embrace differences and celebrate diversity. We look out for each other because we are a team.

 

WE WIN AS A TEAM

Success takes teamwork. We promote a culture where everyone can achieve their full potential and have fun. We embrace differences and celebrate diversity. We look out for each other because we are a team.

 

WE ARE ALL ACCOUNTABLE FOR OUR RESULTS

We take ownership for our actions. We set ambitious goals and collaborate to achieve them. We rely on each other and have each other’s back to deliver results.

Codes Of Conduct And Ethics