Back to Boarding and Online Check-In

Answer: We strongly encourage you to complete the Online Check-In process at our website at hollandamerica.com and to download the Holland America Line Navigator App. Go to the Navigator App and upload a photo.

After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picture taken if you have not uploaded a photo on Navigator. Your stateroom keycard will be delivered to your stateroom.

Please Note: This Online Check-In process must be completed prior to your sail date.

If you have completed Online Check-in, please have the following documents ready to present at the cruise terminal:

• Express Docs including your Boarding Pass 
• Proper proof of citizenship 
• Applicable Visas

U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.

Ship Identification Card: Your Ship Identification Card will be delivered to your stateroom. This ship ID card serves as your identification for security procedures when embarking and disembarking the ship, and for making purchases on board. It is also your access card to your stateroom. For initial boarding after check-in, you will need to provide your boarding pass for ship security to scan upon embarking instead of your ship identification card; after initial boarding, you will need to use your Ship Identification Card for the remainder of the voyage instead of your boarding pass.

Please Note: Have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security.

Embarkation Time: Boarding begins at noon. All guests must be checked in at least 90 minutes prior to the published sailing time.

In some specific countries, to allow us to expedite immigration clearances, your passport may be collected and held temporarily. Some clearances will require face-to-face inspections and details will be communicated to you on board. Rest assured; your passport will be fully secured by our staff.

Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Never place your passport into luggage you intend to check.

Our embarkation procedures are smooth and easy—all you must carry is your hand baggage and everything is beautifully organized. Although embarkation may begin as early as 11:30 a.m., our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We anticipate that your stateroom will be ready at approximately 1:00 p.m. Therefore, you are welcome to make yourself at home in the bar, lounge or pool areas. Your baggage will arrive in your stateroom later that afternoon. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am.

Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to Alcoholic Beverages Brought On Board.