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COVID-19 (Coronavirus) Travel Advisory

Holland America Line Extends the Pause of Ship Operations for All 2020 Alaska, Europe and Canada/New England Sailings

With travel restrictions continuing for the near future due to global health concerns, Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises in 2020. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. All guests will be automatically notified if their cruise departure has been cancelled, and what options are available to them.

Having sailed to destinations around the globe for 147 years, all of us at Holland America Line share in your disappointment of this news. We would love to welcome those guests who have been impacted by cancellations on board a future Holland America Line cruise. These guests will be automatically credited with a Future Cruise Credit (FCC) in the amount detailed in the letters sent to each impacted guest, which can be applied toward any future cruises booked within 12 months of issue and sailing by December 31, 2022. Non-cruise fare purchases through Holland America Line, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services

Guests with impacted cruises cancelled on May 6, 2020, will receive a Future Cruise Credit per person as follows:

  • Not Paid in Full: those guests with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cost of the cruise fare per person. For example, a $200 deposit receives a $400 credit. 
  • Paid in Full: those guests paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line. 
     

The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The sum of non-cruise purchases, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than June 15, 2020. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees and port expenses.
Please note:

  • The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.
     

Guests impacted by previously announced cancelled voyages have the following options (on sailings that were scheduled to depart through June 30, 2020, plus all 2020 Alaska Land+Sea Journeys and 2020 Alaska cruises on the following ships: Maasdam, Volendam, Oosterdam, Noordam and Westerdam):

  • Option #1 — Defer your refund and receive a Future Cruise Credit (FCC) for 125% of the base cruise fare paid plus an Onboard Credit (OBC) of US$250 per person for bookings that have been paid in full. For bookings not yet paid in full, receive an FCC of 125% of the amount paid (up to 125% of the base cruise fare) plus an OBC of US$250 per person. These credits can be applied toward any future cruises booked within 12 months of issue and sailed by December 31, 2022. Non-cruise fare purchases through Holland America Line can be transferred to a new booking or refunded via the method of payment used to purchase the services. All future cruise credits expire 12 months from the date of issue and are subject to published terms.
  • Option #2 — If you do not choose the 125% FCC plus US$250 per person OBC, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment.
     

Please note:

  • For guests who recently sailed on an affected or shortened voyage and were directed to this page to choose your compensation option, the examples above are for fully canceled cruises and will not exactly match your offers. Please enter your information where directed and select "Option 1" for the higher value future cruise credit offer you received, or "Option 2" for your refund plus future cruise credit offer as outlined in the letter you received.
  • The above options are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.
     

For those guests who require a refund in lieu of the FCC offer, please visit the Cancellation Preferences form to make your selection by June 1, 2020. Submit one request, and include one guest name, per booking. To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020, guest will be deemed to have accepted Option 1 (which is a higher value than Option 2). 

The deadline for making your cancellation preference selection is June 1, 2020. 

Please note: Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. 

As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe. 

Should you have any questions, please call your travel advisor or contact us at the appropriate office:

Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395
Monday – Friday, 5:00 a.m. – 7:00 p.m. PST
Saturday – Sunday 6:00 a.m. – 5:00 p.m. PST

Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873.
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency):
Contact us at 0344 338 8605.
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency):
Contact us at 1 300 987 322.
Monday – Friday, 8:30 a.m. – 7:00 p.m.

Future Cruise Credit (FCC) Terms & Conditions

The value of the FCC may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the FCC is valid until December 31, 2022, it must be booked within 12 months of the issue date. This offer cannot be transferred or used as a deposit. FCCs may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees and port expenses, Cancellation Protection Plans, FlightEase air, Hotel Service Charges, or other optional programs or services. OBCs cannot be used to pre-purchase services or amenities and may be used toward all onboard purchases but cannot be redeemed for cash or used in the Casino. Guests or their travel advisors should verify this offer with our Reservation Agent at the time the new reservation is booked. For guests’ convenience, the credits are built in direct association with Mariner Numbers so they will automatically be credited toward the cruise fare of the next Holland America Line sailing booked by the guest.

If a guest elects Option #1 and has not used any portion of their credits (FCC or OBC) they may choose to revert to Option #2 and receive a refund of the original base cruise fare paid between June 15, 2020 and December 31, 2022. The guest may request Holland America Line to exchange the Option #1 credits (including bonus FCC and OBC) for a refund of the amount paid on the booking that has not already been refunded by sending a request to guestrelations@hollandamerica.com. Refund will be issued within approximately 60 days from request date. In no situation shall a guest be entitled to a refund greater than the amount paid on the booking. Guests selecting Option #1 and requesting a refund as set forth herein will not be entitled to any other compensation/credit. Guests selecting Option #2 shall not be entitled to any additional refund (other than the initial refund as set forth in Option 2) at any time. All FCCs expire 12 months from the date of issue and are subject to published terms, conditions, and restrictions.

To the extent a guest does not elect either Option 1 or Option 2 by June 15, 2020, guest will be deemed to have accepted Option 1. Once Option 1 is elected (or deemed elected as set forth herein), it can be converted to a refund of funds paid up to December 31, 2022 as detailed above.

Offer and its terms are subject to change.

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