COVID-19 (Coronavirus) Travel Advisory
A Message from Our President
Holland America Line Extends Temporary Pause of Global Ship Operations for 30 Additional Days
Cruises departing through May 14 are now cancelled.
Seattle, Wash., Mar. 30, 2020 (7:15 AM PDT) — Due to the continued port closures and travel restrictions surrounding global health concerns, Holland America Line has made the decision to extend its pause of global cruise operations for an additional 30 days, cancelling sailings scheduled to depart through May 14, 2020.
Guests currently booked on cruises from April 14 through May 14 and their travel advisors will receive notification from Holland America Line in the coming days regarding options for selecting either a Future Cruise Credit for 125% of their booking value plus an additional $250 shipboard credit or a full refund.
“As the world addresses global health concerns, travel has come to a temporary standstill as communities take necessary precautions to protect themselves,” said Orlando Ashford, president of Holland America Line. “All of us at Holland America Line are wishing everyone the best during this unprecedented time. ”
All bookings will automatically be cancelled through May 14. Guests do not need to call to cancel; however, they may use the online Cancellation Form to indicate their preference for a 125% Future Cruise Credit with a bonus $250 shipboard credit or 100% refund. Holland America Line will reimburse cancellation fees for air and other arrangements for travel to and from the cancelled cruise. (This does not apply to chartered sailings.)
Holland America Line kindly requests that all those booked on cruises from April 14 through May 14 to not call reservations for assistance as hold times are expected to be very long, and their booking will automatically cancelled over the coming week. Guests do not need to call to cancel their bookings, but can indicate their preferences using the online Cancellation Form by June 1, 2020. We sincerely thank everyone for their patience and understanding.
Canada Suspends Cruise Season Until July 1, 2020
Transport Canada has suspended the cruise season across Canada until July 1, 2020.
We will be evaluating our Alaska and Canada & New England cruises scheduled within this time frame and will share more information as soon as we have it.
Due to significant call volume, we are doing our best to manage long hold times. Guests booked on impacted cruises in May and June are kindly asked to wait until we have more information instead of calling our reservations center.
We greatly appreciate your cooperation and understanding.
At Holland America Line the health and safety of our guests is of the highest priority.
We are continually implementing higher and more rigorous protocols to protect the health and safety of those traveling on our ships. While advisories are in place, we are open for business and look forward to welcoming guests who choose to take a cruise vacation with us.
We have several programs in place to support our guests during this uncertain time. View our Bookings & Cancellation section for more information.