Future Cruise Credits (“FCC(s)”) may be awarded to guests for many reasons, including if their cruise is cancelled. Holland America Line may sometimes also elect to award a good-will FCC, or bonus FCC. FCCs issued in lieu of refunds are refundable (“Refundable FCCs”); otherwise FCCs are not refundable (“Nonrefundable FCCs”). Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. FCCs issued by Holland America Line may only be used on a Holland America Line cruise booking. FCCs must be used before their stated expiration (book by and sail by) date.
FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees. If an FCC has been applied as a form of payment, Holland America Line will first deduct any imposed cancellation fee from such FCC before assessing cancellation fees on other forms of payment. This means cancellation fees may be incurred by someone else on your booking who may or may not have applied FCCs of their own. Cancellation fees will be deducted from any used FCCs prior to being returned to the guest’s Mariner Account (if applicable). In the event any guest believes any cancellation fees have been applied in error, they should contact us.
In the event an FCC being returned to the guest’s Mariner Account has expired, if the FCC is a Refundable FCC (in which case it will be labeled with a cash value), Holland America Line will refund its remaining cash value to the associated Mariner Number. Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. Cancellation of a Refundable FCC (cash value) will automatically cancel any bonus FCCs related to the original. In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also.
FCCs are non-transferrable but may be used to pay for others on the same booking. FCCs cannot be used for onboard expenses (including but not limited to shore excursions, crew incentives or other optional programs or services). While they can be used to pay for Flexible air add-ons, FCCs cannot be used within our Flight Ease® air payment tools and therefore cannot cover the cost of restricted air even if booked in advance.
Guests may request a refund of the cash value (the refund amount forfeited by the guest in exchange for the Refundable FCC) of any unused Refundable FCC at any time. To make a refund request please e-mail our contact center. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Holland America Line. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit.