What is the payment policy and what are the additional charges for booking a charter with Holland America Line?
Answer: Booking a full-ship charter with Holland America Line comes with clear payment policies and potential additional charges to consider, ensuring transparency and flexibility for your group's needs:
Payment Policy:
A 10% non-refundable cash deposit is required at the time of signing the Charter Party Agreement
An irrevocable Letter of Credit for the balance is due within 30 days of signing, although alternative financial arrangements may be approved by Holland America Line
Additional Charges to Consider:
Guest-Based Taxes: These are dependent on the itinerary and apply to both Charters and Incentives
Crew Appreciation: Can be pre-paid by the charterer or incentive host, or charged individually to guests onboard. There is a 95% mandatory commitment (primarily for Charters, but possibly applicable to Incentives)
Retail Fuel Supplement: May apply for full-ship charters, based on the itinerary
Additional Guest Fee: Charged if the charter exceeds the vessel's double occupancy rate, determined at the time of contract signing
Makeup Guest Fee: Applies if the charter does not meet minimum guest occupancy.
Onboard Revenue Guarantee: Based on similar retail sailings, this is determined at the time of contract signing and applies to charters
Supplemental Port Operation Charges: Includes the use of cranes, extra ship shell doors requiring union staff, or other additional equipment
Supplemental Safety/Security Staff: May be required for larger groups or special circumstances, primarily for charters.
Onboard Customization and Potential Incremental Fees:
Failure to Meet Onboard Revenue Target: If your group doesn't meet the agreed onboard spending target, additional fees may apply
Excessive Culinary Requests: Custom menus or high-end culinary requests could lead to added charges
Extensive Internet Requirements: If your group requires more internet access than typically provided, there may be incremental fees
Damage to the Vessel: Any damage to the ship caused by the group will result in additional charges