Back to Disembarkation and Check-Out

Answer: In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Please fill out the form and return it to the Guest Services as soon as possible.

We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information.

Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. In many ports taxi lines can be long and distances to private transportation can be lengthy.

On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Please do not place your baggage over the emergency floor lighting. Please make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information.

As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day.  Place them in a carry-on bag or keep them with you so you can access them easily. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Also, you will need your ship card when you disembark. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage.

On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morning of disembarkation. Promotional credits are nonrefundable. Cash deposits can be made on the last day of the cruise.

The ship’s estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Generally, the ship is subject to certain government procedural requirements upon arrival. Once completed, all guests will be allowed to disembark.

Disembarkation is usually completed within two to four hours after the ship’s arrival. All guests are required to disembark the ship at this time. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port.

Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers.