Holland America Line Receives 2024 “Best Service” Award

The Best, Now Even Better — For the Third Year in a Row 

At Holland America, we believe service is an art — and for the third year running, Cruise Critic has agreed, honoring us with the prestigious Best in Cruise Award for “Best Service.” This recognition is a testament to the unparalleled dedication of our crew and the exceptional experiences we create together with our guests. 

From the moment you step on board, you’re greeted with warm smiles, personalized care, and the genuine hospitality that defines Holland America Line. Every detail — no matter how small — is thoughtfully attended to, ensuring that each journey becomes a treasured memory. Whether it’s a perfectly prepared room, a meal served with flair, or a thoughtful gesture from your favorite crew member, excellence in service is what sets us apart from the rest. 

What Does “Best in Service” Mean to Us? 

It means: 

• Crew-Centric Excellence
  Our crew members, representing over 100 nationalities, bring passion, warmth, and expertise to every interaction. Their dedication and commitment to our guests are what make our voyages unforgettable.
• Genuine Hospitality
  Beyond meeting expectations, we aim to exceed them, creating moments of joy, surprise, and connection that resonate long after the cruise ends.
• Celebrate This Milestone With Us
  We’re thrilled to share this honor with our guests, whose feedback inspires us to reach new heights of excellence. To mark this special occasion, we’re inviting you to join the celebration with the Great HALiday Giveaway! Play today for your chance to win instant prizes, our favorite gifts, and even cruise giveaways — including the Grand Prize: a 2025 or 2026 Grand Voyage or Grand Voyage segment for two!

Thank You 

To our incredible crew: This achievement belongs to you. Your hard work, heart, and hospitality have once again been recognized as the best in the industry. And to our guests: Thank you for choosing Holland America. It’s your trust and shared passion for travel that fuel our drive to elevate our service offerings as we curate the art of leisurely travel. 

Here’s to another year of memorable journeys! 

Commitment to Quality

We’re continually innovating to ensure that every aspect of our onboard service reflects our promise to deliver the finest cruise experience.