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Updated Statement Regarding Westerdam

Update: 2/17/2020 9:30 am Pacific Time
As we are still working through the extremely complex factors and decisions of itinerary planning, no cancellations for cruises with departure dates beyond Feb. 29 have been announced at this time. We understand that our guests are eager to learn more about their departures, and we are assessing future cruise itineraries as quickly as possible. We will announce an update as soon as plans are finalized. Thank you for your understanding and patience.

Update: 2/17/2020 3:45 am Pacific Time
Westerdam remains alongside in Sihanoukville, Cambodia, where officials from the Cambodian Health Ministry are on board today to complete testing for COVID-19 on the 255 guests and 747 crew that are awaiting clearance. We anticipate this will take several days and greatly appreciate the thoroughness of all authorities involved in resolving this situation.

Guests at a hotel in Phnom Penh have all completed the COVID-19 screening. Results are being returned when completed, with the first batch of 406 all being negative. Cleared guests may travel home, and arrangements are being made for those guests.

Guests in both locations are being very well cared for, including assistance with any medications needed. A full team is on the ground in both Sihanoukville and Phnom Penh, including Holland America Line’s President Orlando Ashford. We are communicating updates regularly as new information becomes available. A special hotline has been established for families.

One female guest remains in a hospital in Malaysia with a reported positive result for COVID-19 according to Malaysian Deputy Prime Minister Dr. Wan Azizah Wan Ismail. She is currently in stable condition. Her traveling companion tested negative for COVID-19.

“We are in close coordination with some of the leading health experts from around the world,” said Dr. Grant Tarling, Chief Medical Officer for Holland America Line. “These experts are working with the appropriate national health authorities to investigate and follow-up with any individuals who may have come in contact with the guest.”

Holland America Line continues to work closely and in compliance with government and health officials in Malaysia and Cambodia, as well as experts in the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO). At this time, no other guests or crew on board or at the hotel have reported any symptoms of the illness. Guests who have already returned home will be contacted by their local health department and provided further information.

Prior to arrival in Sihanoukville, Cambodia, Holland America Line undertook significant precautions to ensure the health and safety of our guests and crew. On Feb. 10, 2020, all 2,257 passengers and crew were screened for illness including the taking of individual temperatures. No individual at that time was identified with an elevated temperature. Guests who were able to disembark in Cambodia underwent additional health screening and temperature checks. Furthermore, the passports of everyone on board were reviewed to ensure no one had traveled through mainland China in the 14 days prior to the cruise.

During the voyage there was no indication of COVID-19 on the ship. The guest who tested positive did not visit the ship’s medical center to report any symptoms of illness. An additional 20 guests who reported to the medical center during the cruise were tested by health officials for COVID-19, and all results were confirmed negative.

Holland America Line will provide a further update once we have more information. 

Update: 2/16/2020 2:50 pm Pacific Time
Out of an abundance of caution, Holland America Line has decided to cancel the Feb. 29 cruise of Westerdam. The ship was due to depart Yokohama for a 14-day round trip cruise visiting mostly Japanese ports.

Holland America Line has been closely monitoring the very fluid and evolving situation with respect to the new Covid-19 that originated in mainland China. The difficult decision to cancel this cruise comes after carefully considering the highly dynamic and unpredictable changes seen the past couple of weeks in travel restrictions and port operations that could affect the cruise.

All guests will receive a full refund. Each guest will also receive a 50% future cruise credit and reimbursement of cancellation fees.

While this decision will be disappointing for our guests, we feel they will understand the commitment to looking after the safety and well-being of our guests, crew and the places we visit.

Guests on impacted cruises or their travel advisors may call 1-800-577-1729 or 206-626-7385 Monday through Friday, 7:00 a.m. to 5:00 p.m. Pacific time.

No cancellations for cruises with departure dates beyond Feb. 29 have been announced at this time. However, we are assessing future cruise itineraries and will communicate details as soon as plans are finalized.

Update: 2/16/2020 5:24 am Pacific Time
Testing done in Malaysia on a Westerdam guest who disembarked the ship to fly home was reported positive for COVID-19, as confirmed by a statement by Malaysian Deputy Prime Minister Dr. Wan Azizah Wan Ismail at a press conference. The guest departed Westerdam February 14 and later reported feeling ill at the Kuala Lumpur, Malaysia airport. The guest was taken to the hospital and is reported to be in stable condition. The guest’s traveling companion tested negative for COVID-19.

Holland America Line is working closely with government and health officials in Malaysia and Cambodia and experts in the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO). At this time, no other guests or crew, either on board or on their way home, have reported any symptoms of the illness. Guests who have already returned home will be contacted by their local health department and be provided further information.

“We are in close coordination with some of the leading health experts from around the world,” said Dr. Grant Tarling, Chief Medical Officer for Holland America Line. “These experts are working with the appropriate national health authorities to investigate and follow-up with individuals who may have come in contact with the guest.”

On Feb. 10, 2020, all 2,257 passengers and crew on board Westerdam were screened for illness including the taking of individual temperatures. No individual was identified with an elevated temperature. Also during disembarkation in Cambodia guests underwent an additional health screening including the completion of a written health questionnaire. Furthermore, the passports of everyone on board were reviewed to ensure no one had traveled through mainland China in the 14 days prior to the cruise. During the voyage there was no indication of COVID-19 on the ship. The guest who tested positive did not visit the ship’s medical center to report any symptoms of illness. An additional 20 guests who reported to the medical center during the cruise were tested by health officials for COVID-19, and all results were confirmed negative.

Westerdam is alongside at Sihanoukville, Cambodia, with 747 crew and 233 guests who are awaiting their final travel arrangements. The remainder of guests from the voyage departed Sihanoukville via charter flights to Phnom Penh and are in various stages of transit home.

Holland America Line will provide a further update once we have more information. 

Update: 2/15/2020 10:40 am Pacific Time
While the first results have been reported, they are preliminary at this point and we are awaiting secondary testing for confirmation.

We are working with officials in Malaysia, Cambodia and the U.S. CDC as is standard.

On Feb. 10 all 2,257 passengers and crew on board Westerdam were temperature-tested and not one person had an elevated temperature. Disembarking guests also completed a written health questionnaire and the passports of everyone on board were reviewed to ensure no one had traveled through mainland China in the prior 14 days. During the voyage there was no indication of Covid-19 on the ship.

Westerdam is alongside in Sihanoukville, Cambodia, with 236 guests and 747 crew on board. The remainder of guests from the voyage departed Sihanoukville via charter flights to Phnom Penh yesterday and today and are in various stages of transit home.

Update: 2/15/2020 6 am Pacific Time
We are aware of flight delays and are making alternate arrangements for all impacted guests. Hotel accommodations have been provided and our team on the ground is assisting our guests getting food and services. We will continue to work with them on booking onward flights home.

Westerdam is alongside in Sihanoukville, Cambodia, with 236 guests and 747 crew on board. The remainder of guests from the voyage departed Sihanoukville via charter flights to Phnom Penh and onward yesterday and today.

Westerdam was on a 14-day cruise that departed Hong Kong Feb.1, 2020, and was scheduled to end Feb. 15 in Yokohama, Japan. There were originally 1,455 guests and 802 crew on board during the cruise.

Update: 2/13/2020 11:15 am Pacific Time
The Cambodian Health Ministry has announced that the 20 samples taken onboard Westerdam have all been confirmed as negative for coronavirus by the Pasteur Laboratory in Phnom Penh. As stated in previous communications, there were never any suspected cases of coronavirus on board.

We sincerely thank all those in Cambodia who have demonstrated a willingness to welcome us with an open mind and make decisions based on facts.

“We also extend our deepest gratitude to President Trump, Cambodia’s Honorable Prime Minister Hun Sen, Canadian Foreign Minister Champagne, elected officials across the country and governments around the world for providing support and being effective allies in bringing our guests home,” said Stein Kruse, Group CEO, Holland America Group and Carnival UK. “We are pleased with the successful resolution of this challenging journey that was complicated by unfounded fears stemming from erroneous information with respect to the medical condition of Westerdam’s guests and crew. This has all been a terrible and unfortunate misunderstanding that has impacted 2,257 people on board and hundreds of others shoreside who have worked 24/7 to get our guests home.”

Cambodian authorities have granted clearance to Westerdam to begin disembarkation of guests the morning of Feb. 14, 2020, in Sihanoukville. Flight details are being communicated to guests as they are finalized, and it is expected that a full disembarkation will take a few days given the charter flight schedule. During this time, guests will remain comfortably on board with full service in operation.

In addition to homeward travel provided by Holland America Line, guests have received a 100% refund of their cruise fare, plus an additional 100% future cruise credit. We hope that guests on this voyage will join us again and sincerely thank them for the many compliments we have received for our crew and the acknowledgements that this situation was out of our control.

Update: 2/12/2020 3:30am Pacific Time

Westerdam is now sailing for Sihanoukville, Cambodia, where the current cruise will end. We will arrive at 7:00 a.m. local time on Thursday, Feb. 13 and will remain in port for several days for disembarkation. Guests will be able to go ashore. All approvals have been received and we are extremely grateful to the Cambodian authorities for their support.

Guests will disembark in Sihanoukville over the next few days and transfer via charter flights to Phnom Penh for forward travel home. Holland America Line will arrange and pay for all flights home, in addition to the full cruise refund and 100% future cruise credit already communicated.

Future Westerdam voyage plans are still being finalized. The Feb. 15 cruise scheduled to embark in Yokohama has been cancelled. No cancellations for cruises with departure dates beyond Feb. 15 have been announced at this time. However, we are assessing the impact of current port restrictions in Asia on cruises departing Feb. 29 or later. We will communicate details as they become finalized in the next few days.

Westerdam was on a 14-day cruise that departed Hong Kong Feb.1. There are 1,455 guests and 802 crew on board. The cruise was previously scheduled to disembark Feb. 15 in Yokohama, Japan.

All guests on board are healthy and despite erroneous reports there are no known or suspected cases of coronavirus on board, nor have their ever been.

The latest information will continue to be posted under the News & Travel Advisory section of hollandamerica.com.

Update: 2/11/2020 12:03am Pacific Time

We are aware of the reports regarding the status of Westerdam’s call to Laem Chabang (Bangkok), Thailand. We are actively working this matter and will provide an update when we are able. We know this is confusing for our guests and their families and we greatly appreciate their patience. We have no reason to believe there are any cases of coronavirus on board the ship despite media reports.

Update: 2/10/2020 12:45am Pacific Time

Westerdam is sailing for Laem Chabang (Bangkok), Thailand, where the current cruise that departed Feb. 1 will end on Thursday, February 13. Guests will be disembarking in Laem Chabang and transfer to Bangkok for their forward travel home. This new schedule has been communicated to guests on board. The cruise was previously scheduled to disembark Feb. 15 in Yokohama, Japan.

All guests will receive a 100% refund for the 14-day sailing, as well as a 100% Future Cruise Credit.

Following the disembarkation of guests, Westerdam will depart Laem Chabang. The Feb. 15 cruise scheduled to embark in Yokohama has been cancelled. No cancellations for cruises with departure dates beyond February 15 have been announced at this time. However, we are assessing the impact of current port restrictions in Asia on cruises departing Feb. 29 or later. We will communicate details as they become finalized in the next few days. The latest information will continue to be posted under the News & Travel Advisory section of hollandamerica.com.
Again, we sincerely thank our guests and the crew on Westerdam — and their loved ones — for their patience during this extraordinary time.

Update: 2/7/2020 1:00pm Pacific Time

Westerdam is currently sailing on a southwesterly course off the coast of Taiwan to best position the ship to access potential port locations where we can disembark our guests. We are evaluating several options and working with different governments for a swift resolution.

Guests on board continue to be safe and well cared for. The ship is not in quarantine and we have no reason to believe there are any cases of coronavirus on board despite media reports. The ship has sufficient fuel and food provisions to last until the end of the voyage. We are providing free internet and phone access for guests and crew to stay in contact with their loved ones. Guests have been provided a full refund and a future cruise credit.

This is a very dynamic situation as we continue to manage around evolving and changing restrictions in the region. We sincerely thank our guests and crew on Westerdam — and their loved ones — for their patience during this extraordinary time.

The latest information will continue to be posted under the News & Travel Advisory section of our website at hollandamerica.com.

The Westerdam’s Feb. 15 cruise has been cancelled and guests have been notified. No cancellations beyond Feb. 15 have been announced at this time. However, we are assessing the impact of current port restrictions in Asia on cruises departing Feb. 29 or later. We will communicate details as they become finalized.

For all of our cruises, we continue to monitor the evolving situation with respect to the coronavirus that originated in mainland China, and our medical experts are coordinating closely with global health authorities to implement enhanced screening, prevention and control measures for our ships globally.

Measures we are implementing include:

· Guests who have traveled from or through mainland China, Hong Kong or Macau, or had contact with a suspected or confirmed case of novel coronavirus (2019-nCoV) or a person who is under monitoring for coronavirus in the last 14 days prior to sailing, will not be permitted to board the ship.

· Pre-boarding medical evaluations, including temperature checks, for persons who, for any reason, appear or identify as symptomatic (respiratory or fever symptoms).

· For all guests, our standard pre-boarding health form advising of their obligation to report any illness or symptoms of an illness.

· Medical screening for coronavirus of all guests who visit our onboard Medical Center with symptoms of any respiratory illness.

· Reporting to local and national health authorities of all cases of fever or respiratory illness, and any patients with suspected coronavirus infection.

· Crew members from mainland China will be delayed from joining any ship until further notice. Crew members from other regions of the world who may have been scheduled to connect on flights through China have been rerouted.

· Additional environmental disinfection on board will be performed in addition to our regular stringent cleaning and sanitation protocols.

The above is subject to change at any time based on the interests of health and safety of our guests and crew as well as any other requirements that may be imposed by local authorities.

Westerdam is on a 14-day Taiwan & Japan cruise that departed Hong Kong Feb.1. and was scheduled to end at Yokohama Feb. 15. There are 1,455 guests and 802 crew onboard, of which 687 guests continued on the Feb. 1 sailing from the previous voyage.

Update: 2/6/2020 10 PM Pacific Time:

Guests on board Westerdam continue to be fully safe and secure. The ship is currently in a holding pattern off the coast of Japan, southeast of Okinawa, while we are working to finalize a new port of disembarkation. Please be assured that the ship is not in quarantine and we have no reason to believe there are any cases of coronavirus on board despite media reports. The ship has sufficient fuel and food provisions to last until the end of the voyage. We are providing free internet and phone access for our guests and crew so they can contact loved ones at home, though internet access in general has been challenging in the area. We are making regular announcements on board.

We want to thank everyone on board Westerdam for their patience and understanding during this extraordinary situation.

We also announced earlier today the cancellation of the Feb. 15 Westerdam cruise. Guests and their travel advisors have been notified. We truly regret having to disappoint our guests.

No additional cancellations of cruises beyond Feb. 15 have been announced at this time. However, we are assessing the impact of current port restrictions in Asia on Westerdam cruises departing Feb. 29 or later. We know booked guests are anxious to understand how their booked cruise may be impacted and we will communicate as soon as new details become finalized.
The latest information will continue to be posted under the Travel Advisory section of our website at: https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html

Update 2/6/2020 10 AM Pacific Time:

Holland America Line has been notified that the Japanese Government will not permit Westerdam to call in Japanese ports. The ship had been scheduled to call to Ishigaki Island, Naha, Okinawa, Nagasaki and Fukuoka (Hakata), before its scheduled turn in Yokohama on Feb. 15, where the next cruise was scheduled to embark. The ship is not in quarantine and there are no known cases of coronavirus on board.

We are quickly working to develop alternate plans and are keeping guests updated on board as information becomes available. As well, the latest updates will be posted under the Travel Advisory section on our website as soon as they are known. The next cruise that was scheduled to embark in Yokohama on Feb. 15 has been cancelled. Booked guests and their travel advisors will be notified.

We are closely monitoring the evolving situation with respect to coronavirus that originated in mainland China and our medical experts are coordinating closely with global health authorities to implement enhanced screening, prevention and control measures for our ships globally.

Measures we are implementing include:

• Guests who have traveled from or through mainland China, Hong Kong, or Macau, or had contact with a suspected or confirmed case of novel coronavirus (2019-nCoV) or a person who is under monitoring for coronavirus in the last 14 days prior to sailing will not be permitted to board the ship.
• Pre-Boarding medical evaluations, including temperature checks, for persons whom, for any reason, appear or identify as symptomatic (respiratory or fever symptoms); and
• For all guests, our standard pre-boarding health reporting advising of their reporting obligations for any illness or symptoms of an illness.
• Medical screening for Coronavirus on all guests who visit our onboard Medical Center with symptoms of any respiratory illness.
• Reporting to local and national health authorities of all cases of fever and respiratory illness, and any patients with suspected Coronavirus infection.
• Crew members from mainland China will be delayed from joining any ship until further notice. Crew members from other regions of the world who may have been scheduled to connect on flights through China have been rerouted.
• Additional environmental disinfection onboard will be performed in addition to our regular stringent cleaning and sanitation protocols.

The above is subject to change at any time based on the interests of health and safety of our guests and crew as well as any other requirements that may be imposed by local authorities.

Westerdam is on a 14-day Taiwan & Japan cruise that departed Hong Kong on Feb. 1. There are 1,455 guests and 802 crew on board, of which 687 guests were continuing on the Feb. 1 sailing from the previous voyage.

26 Comments
  • Pamela Paull

    Your blog states 15 February cruise is cancelled. Why have I received 2 emails from you in the past hour indicating this cruise is going ahead?

    I am confused, frustrated and very stressed by your contradictory communications. Please provide a clear, consistent message.

  • Julie

    Pamela, we apologize. They were send via an automated program and we tried to cancel it before it went but regrettably were not able to. The cruise is canceled.

  • Michael

    My parents are on this cruise but I have not heard from them. What sort of communication options do the passengers currently have so they can let their families know what is up? After hearing horror stories about other ships that have had to skip ports (Norwegian’s incident last year comes to mind) I’m sure you can understand my concern.

    Thank you.

  • Julie

    Hi Michael, the guests have free Wifi to communicate with loved ones.

  • Robert Louis Stermer

    Thanks for all of your efforts during this extraordinary situation. I got a call from on father on the Westerdam and he seemed in good spirits. I am confident that you are doing everything you can and that your efforts will be rewarded. Thanks to eveyone at HollandAmerica, God bless you all!

  • Duane Hardesty

    Sorry for sloppy typing..they did disembark in Macau for the scheduled tour. Pray that does not negatively impact their status. Thank you.
    Duane

  • Mike

    We have been on the Westerdam since Singapore (1/16/20). The captain and crew have done a fantastic job. We have traveled many times with HAL. Every company in the world has issues from time to time and what differentiates a great company from others is how they react to the issue.

    Westerdam has given us all a full refund and an equal amount as a credit to be used on future cruises. They have also opened up the internet for all (for free) and allowing all passengers to use the shipboard telephone to call anywhere in the world for free – as many times as they want. They have also continued all on-board entertainment and kept passengers in the picture as to their efforts to find a port to disembark. HAL is also helping passengers who did not book airfare through HAL to re-book their flights home.

    I have personally witnessed some passengers being extremely rude to their cabin attendants. Some people are pigs.

    The situation is what it is. Most of the passengers have been treating this cruise as an extended sea cruise and enjoying all the amenities that the Westerdam has to offer.

    I have nothing but praise for the captain and crew. With our full refund and equal amount of a credit for a future cruise, we have just booked our next cruise with HAL going from New Zealand to Seattle.

    Good thing that the few people who are complaining were not alive during WW2. If a Nazi tank had driven across their driveway they would have tried to hire an attorney to file a lawsuit for damages.

  • Rashid

    I am booked on your March 14 cruise. What assurances do you presently hold from the Japanese and Korean authorities that the Westerdam will be allowed to call at ports in those countries? Holding out and keeping passengers in limbo is grossly unfair. The only fair thing to do is to cancel now and issue full refunds.

  • Sheila Fletcher

    My husband and I are scheduled to be on the February 29, 2020 westerdam sailing. About 4 days ago an e-mail informed us that we could transfer our money to another cruise that is scheduled in 2020.
    Today I called and was told that we could transfer our payments to another cruise as long as the replacement booking is made no later than February 28, 2021.
    I would like clarification in writing that we can schedule the new booking as late as 2/28/2021 and sail after that date.

  • Kathy L Lowery

    When will you make the decision about the March 28 sailing on the Westerdam? It should be cancelled with a full refund. So unfair to keep passengers hanging when air and other trip components are involved.

  • Michelle Tutt

    Do you have any update today (11Feb) please. Media reports are now saying that permission to disembark in Thailand has now been denied?
    Thank you!

  • Myrtleanne Wilson

    We are booked on the Westerdam for the March 24 departure . This was supposed to be the holiday of a lifetime my husband and I are both in our seventies and consequently more vulnerable to any virus . We don’t live in Johannesburg and need to cancel flights and hotel booking . It seems terribly unfair that you don’t cancel this Japan trip now . You are putting all your clients in danger and I’m sure we are not the only ones who do not want to risk our lives when there is much uncertainty surrounding this virus

  • Chris

    Whilst we are still waiting for final confirmation of our disembarkation from Laem Chabang I have to say how great the crew have been. Despite the crew being affected by the cruise changes as well as the passengers they have been so cheery and professional, making the extended sea days pass by so well. We know that many missed seeing their families at Manila, some waiting to see new born children for the first time. Some haven’t been able to return home as planned. Yet they put on a big smile. 2 great shows put on by the Filipinos and then the Indonesian crew, were brilliant, fun and entertaining, with passengers turning out in force to applaud them.

    The food and dining experience has been excellent, the food is great and the dining staff always greet and serve us with real personal engagement that makes every dinner special. Our waiter has been a star. Our cabin steward is also so cheerful, how they keep that up day after day is a credit to all.

    So yes it’s a difficult time, but what a place to be for it. We understand that uncertainty and how difficult it will be for the Captain and officers, and their professionalism stands out at times like these. They must be so frustrated as we don’t have any identified coronavirus cases, which after so many days since we left Hong Kong must be a strong indication of our safety. So we trust them to do the best for us.

    The Captain must continue to keep us informed even when things are still uncertain – it keeps the trust going!!!

    Our only concern is the affect of all the good food, which will require some active dieting once we get home, what a shame!!

    HAL quickly announced the refund and future cruise credit which was welcomed and the booking of future cruises seems to have become a big focus. We had booked one already and now have a second one to look forward to.

    Let’s hope we can still get off in Bangkok, the Captain has told us of the high level Government discussions ongoing to secure this. If not then we will see what HAL can do, but we will be thinking of the crew as well..

  • Jc

    Ok good you moderate. I didn’t intend my comment to make it online. But seriously the Whittier crewship terminal is empty all winter. The town is isolated by the longest tunnel in North America. Everyone there lives inside all winter. Plus when you arrive you’ll be done with quaranteen probably. Just a concerned Alaska boat guy. Whittier loves their crewships. Five ports already rejected you? Why not ask port of Whittier ak

  • Irene Holz

    I live in Southern British Columbia
    Canada & last Sept./Oct I was on the Westerdam same itinerary. HAL in my opinion
    Is the best ….not too big & they are excellent
    Excellent when it comes to customer service.
    The Captain & Crew deserve a Hugh Shout Out in this situation.

  • sharon snodgrass

    We are scheduled to take cruise April 21 from Yokohoma to Alaska. Do you think there is going to be a problem with this cruise going given the fact it is two months away.

  • Marla Miller

    When will Holland America decide on the March 14th Westerdam cruise. We have already incurred $500 in extra expenses switching air fare from Hong Kong to Yokohama and non refunded China visa fees. Holland America is currently not assisting with these fees but won’t let us cancel for a full refund either.

  • Linda

    Hello HAL,

    If you feel you have to cancel some more cruises to Asia (Japan) why not head home to NA early (as is Celebrity and RCCL and Norwegein) and do sustitute nother similar cruise to/from Oz to NA just like your Noordam. I would swap in a heartbeat as I still have many concerns about our cruise – April 11 – either starting and then someone gets coronavirus and then we are quanrantined or it is cancelled at the last minute. I want to cruise with you again (love HAL) but am nervous about itinerary and virus.

    Julie, please pass this suggestion on. I am sure I am not the only one….read cruise critic!

  • Wendy

    Thanks so much to the Captain and crew of the Westerdam for their leadership and professionalism over the past two weeks. We have all been on an extraordinary journey together and the crew has become like friends and family. Holland America has been extremely generous to the passengers even though the circumstances were out of their control.

  • David Woodbridge

    Everyone on board seems very chilled to us…. The crew have been fantastic and it’s a credit to HAL that this seems just like a normal cruise but without the shore stops… I don’t think we could have been treated any better than we have and the captain along with the administration have managed a very tricky situation with a high level of professionalism and integrity… This is your second HAL cruise and it won’t be the last….
    The Woodies
    Lee on the Solent UK

  • Jan van den Boogaard

    Can you please provide an update to your next guests on board. We are scheduled for the cruise of the 29th of february and we want to know at least or the cruise will go on, or where we should board the ship! Will it be still Yokohama?? We have zero information and i can’t believe that the teams of HAL who worked 24/7 on this case not know what the ship is going to do in the next couple of weeks.

  • Carole

    Thank you for treating your passengers right in trying circumstances. I have yet to take a cruise, but if and when I do, I will be looking at the Holland America Line first.

  • Janis Hamersma

    My husband and I took our first HAL Cruise in May 2018 on the Westerdam. It was wonderful, fantastic crew, great food, and so relaxing. We are booked on the Noordam leaving from Honolulu on May 1, 2020. After reading about all the “Virus” news, I have no worries sailing with HAL. HAL has handled this bad situation in a caring and uplifting manner for the passengers. And from the videos I have seen, the passengers are very thankful to the Crew for keeping shipboard life (as vagabonds) fun, stimulating, and family-like. I’m sure many of the Crew on the Westerdam in May 2018 are also crew members on this sailing that finally docked in Cambodia. They made our cruise not only good, but Fantastic. I hope they get to see their families soon. We will continue to sail with HAL and feel confident they can deal with any emergencies that might arise. I personally would love to be “stuck” out at sea as long as I am on a HAL Ship! Also, Thank You So Much to Cambodia!!!!

  • William J Aitkins

    We have sent 2 emails to your site and still no response, very poor effort!!
    With all the other cruise lines cancelling Asia cruises, seeing that Holland America have been turned away from a number of ports, why is it taking so long to decide on cancellations? We are booked on a Japan/Taiwan departing Tokyo on 28th March 2020 and would request a prompt answer

  • Brian and Lindy LeCornu

    Dear HAL. We are impressed with how you have handled this situation which was beyond your control. We have been watching closely as we are due to board Westerdam on Feb 29. However, we are booked to arrive in Tokyo via Hong Kong (2 to 3 hours in transit). We know we cannot board and understand why. We will book alternate flights from Australia to Tokyo if we are assured that the cruise will leave from there. We are waiting for this confirmation. Otherwise we will reluctantly have to cancel. We eagerly await an announcement one way or the other. This will be our 4th HAL cruise.

  • James franklin

    Are the people scheduled to sail on the 15th going to be compensated. I made our own airfare arrangements and $500 for two visas which we will now never use. This was to be our final farewell cruise on Holland America as we are aging fast.

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