Holland America Line Transfers Make Getting To and From Your Ship Easy

Thanks to Erik Tomren, senior specialist of hotel & tour management at Holland America Line, who wrote this post in collaboration with Danielle Rosenow, manager of hotel & tour management, to inform readers about the transfer services for guests that are offered to/from the ship.


A Holland America Line cruise is an exciting adventure, and part of the appeal of a cruise vacation is the ease. Guests unpack one time, enjoy gracious accommodations and wake up in a fabulous new port almost daily without having to take another plane, bus or train. No need to drag luggage to different destinations or book multiple hotels. And everything is at your fingertips: delicious dining, exceptional entertainment, shore excursions, a state-of-the-art gym, relaxing spa, onboard classes and lectures, attentive crew members who cater to your every need and so much more.

Another way to make your cruise experience hassle-free is by taking advantage of Holland America Line’s transfer service that makes getting to and from the ship easy and convenient. We know the ports, so you don’t have to. And once you’ve booked your transfer and provided your flight information, we’ll take it from there.

So many questions arise when trying to get to the ship, and often we hear questions from our guests like:

“Where exactly is the pier located?”

“Do local taxi drivers speak English? How am I supposed to explain where to go?”

“Do taxis accept U.S. currency or credit or debit cards?”

“Is it even safe to use local transportation in this port?”

“What happens if an accident occurs along the way? Will the ship know to wait for me?”

The difficulties of arranging transportation can seem daunting if you’ve never been to a port or you don’t speak the local language. So this is why we recommend that you relax and let Holland America Line handle the details. These are some of the major benefits of purchasing one of our transfers:

HAL guests arriving at the ship on their transfer.

HAL guests arriving at the ship on their transfer.

Airport Meet & Greet: We will have a representative waiting for your flight at the airport. They also monitor all flight arrivals. You just have to remember that if you booked your own flights independently to either pre-register during Online Check-In and provide us your flight details or call reservations with your flight details in advance.

Experienced Local Operators: We vet your transportation. We choose from among the best ground operators who are experts in providing local transportation. Their contact information is included in your documents, so they are available should you have an emergency.

English-Speaking Drivers: Our drivers know where the ships are located and are in touch with our staff at the terminal. Our transportation is dependable and safe.

Luxury Transportation: Arrive at the ship in style. We offer luxury, air-conditioned motor coaches. And we help with your luggage, too!

Pre-book & pre-pay: For your convenience, you can pre-book both pre- and post-cruise transfers and let us handle the rest. No waiting in taxi lines or trying to arrange last-minute transportation.

Holland America Line's staff are full of smiles and eager to assist.

Holland America Line’s staff are full of smiles and eager to assist.

What should you do if you’re looking to book our pre- or post-cruise transfers?

Booking a transfer with us is easy. We kindly ask you to contact your travel professional or Holland America Line reservations at 800-426-0327 to make arrangements. Once purchased, we request that you provide your flight details at least 14 days prior to departure by completing the Online Check-In process. Within 14 days we require the air schedule at time of booking. Post-cruise transfers are also available to purchase onboard the ship.

It’s important to note that if you have purchased a pre- or post-cruise Hotel or Vacation Package with us, your transfers are already included in the package price.

Holland America Line offers transfers to/from most major airports near the port city where the ship is docked. Airport transfers also are available for purchase between the Amsterdam Schiphol Airport to/from the ports of Rotterdam and IJmuiden in the Netherlands; Miami International Airport to/from Port Everglades in Fort Lauderdale, Florida; Seattle-Tacoma International Airport to/from the port of Vancouver; and from Ted Stevens Anchorage International Airport to/from the port of Seward, Alaska. Transfers between select city center locations and Holland America Line ships are available in Amsterdam (for ships in Ijmuiden and Rotterdam), Barcelona, London (for ships in Dover, Harwich, Tilbury and Southampton), Rome and Sydney.

If you have any special needs, especially if you are bringing a wheelchair or for a lift-equipped vehicle, please notify our Access & Compliance Department at 800-547-8493.

We look forward to getting you safely to and from your Holland America Line cruise!


Join the Discussion


  1. Bob Paxton June 1, 2024 at 12:18 pm - Reply

    A lot of people fly in the day before the ship departs. In that case, the flight details of the incoming flight are rather irrelevant. What are these people supposed to do, just take their hotel shuttle back to the airport and look for the Holland America bus?

    • Julie June 3, 2024 at 6:07 am - Reply

      Hi Bob, if you stay at a Holland America Line hotel, we can transfer you to the ship. Otherwise, guests who come in early and stay at an independent hotel will have to make their way to the ship. We do provide address of the pier. Providing flight details, regardless, lets us know if there is a problem with your flight and it’s delayed enough you might miss the ship.

    • Joseph June 21, 2024 at 11:43 am - Reply

      That’s my understanding from the HAL rep. The transfer from the airport to the cruise terminal leaves at a specific time from one of the baggage claim areas. I believe that once at the cruise terminal you have to take your own luggage to the porter. You can check with your cruise booking rep as to where to meet the transfer personnel, i.e. terminal, baggage area, time etc. The hotels offered are on the high side, though not that much higher than one’s you might book yourself, unless of course you’re using points.

  2. Robert Cottone August 18, 2022 at 1:05 pm - Reply

    I purchased pre-cruise and post-cruise transfers. I am flying into Amsterdam a day early and will stay in an airport hotel. Where do I need to go to meet the Holland representative?

  3. Larry Mack July 9, 2022 at 3:02 pm - Reply

    Can I use the shuttle from Seatac airport to the cruise terminal if I walk into the airport rather than fly into it?

  4. jayme May 4, 2022 at 12:56 am - Reply

    can you tell me where in the Venice airport to meet the transfer to Trieste on May 8th (we will be in Venice a few days early)

  5. RICHARD CHEYNE January 7, 2022 at 4:38 pm - Reply

    We need to cancel our Pre-Cruise Airport transfer. Reference #14864806
    Please keep the Post-Cruise transfer
    Thank You Richard Cheyne

  6. Ronald Massei December 12, 2021 at 8:16 pm - Reply

    We will be arriving on HAL in San Diego onFebruary 27, 2022. We will need a HAL shuttle to the San Diego Airport, but we don’t know the time we will disembark the ship. We need to schedule our flight back to SFO, but don’t know the best time to schedule our departure. Can you please provide this information?

  7. William March 13, 2021 at 4:22 pm - Reply

    Need to know if transfers are still included in the pre cruise hotel package as the HAL price is considerably more than what the hotel charges on line.
    Thank you

  8. kaye March 5, 2021 at 9:18 am - Reply

    trying to find how to transfer from Rotterdam to Nieuw Statendam at Ft Lauderdale pier.
    doing back to back cruises, just need to switch ships. Any ideas?

  9. John December 12, 2020 at 5:01 am - Reply

    What is the cost of a shuttle to and from FCO to Civitavecchia in September 2021?


  10. jeri tagawa January 11, 2020 at 2:25 pm - Reply

    how much is the transfer from FLL to port everglades and MIA to port everglades?

  11. Gary January 1, 2020 at 4:07 pm - Reply

    I am a debarking the Noordam in Seward at 4:30am. I would like to take the cruise train (for Anchorage) which leaves at 6:30. How do I secure a reservation for the cruise train?

  12. cathy December 30, 2019 at 9:27 pm - Reply

    Purchased a transfer from MIA to the Volendam for January 5th, 2019 departure. What location to we meet the shuttle, time. What company is being used. Thank you

  13. Richard Middleton July 26, 2019 at 11:41 am - Reply

    am arriving in Quebec city on 9/15/2019, and need a shuttle to Montreal airport. Is there one available at that time?

  14. Kevin July 24, 2019 at 8:41 pm - Reply

    We have independent hotel in Anchorage four nights prior to sailing date and HAL booked transfer to Seward. We have been told to meet at either Egan Center or ANC airport? Where and when do we meet on day sailing for transfer and transportation to Seward? Also, it is three hour ride from Anchorage to Seward; are there facilities available or rest stops? But specifically where and when do we meet the HAL Anchorage to Seward transfer to get to the Noordam.

    Oh, and another thing, is our luggage checked in to the Noordam at the airport/Egan Center or do we reclaim our luggage at Seward Pier and check it in then?

    Thank you


  15. Basi July 9, 2019 at 12:26 pm - Reply

    I want to use Holland America airport transfer but I could not find the earliest time that Holland America airport transport can get me to the airport on disembarkation day. This makes me want to look (and book) elsewhere. Is the info published anywhere? In particular, I am looking at going from Civitavecchia to FCO.

  16. Susan June 12, 2019 at 2:28 pm - Reply

    We are booked for the R6C Alaska Cruise in September 2019. We need to transfer from Seattle to Vancouver in order to get to the ship, but can’t see if this was included in our booking or not. Could you confirm if it is? It’s so hard to find any information or contact anyone specific with this.

  17. Greg Grim March 24, 2019 at 11:37 am - Reply

    We are booked on Westerdam out of Vancouver on July 28, 2019. I was given to understand that a motor coach would take us from the Seattle airport to the pier in Vancouver on the day of departure. I have not seen any details regarding when and where to meet the bus. Can you please provide this information; thank you.

  18. Gayle January 23, 2019 at 11:41 am - Reply

    Hello. We are disembarking form the Westerdam in Yokohama on April 14th and would require transport to Narita Airport. Is that something we can do on-board or should we book it prior to the cruise.

  19. Laura November 26, 2018 at 4:42 am - Reply

    We will be returning from a cruise from Norway on 4 August 2019 in Amsterdam and would like to take a flight back home on the same night. Is there any possibility of transfer ONLY for the luggage to the airport, to a fix location , so that we can pick them up after several hours , so we can visit Amsterdam for some hours in the meantime.
    Thanks and regards,

  20. Bob July 20, 2018 at 10:46 am - Reply

    Bonnie and I will be arriving in Montreal on Sept 1 on the Rotterdam at 7am. We will be heading home Montreal (YUL) airport at 5:28pm. We would like to spend some time in old Montreal without needing to carry our luggage. Can luggage be sent to the airport when we arrive or does it need to be stored until we leave for the airport around 2pm? What are storage options? What are travel to airport options? Thanks for any help.

  21. Pat Czepiel July 19, 2018 at 12:55 pm - Reply

    Leaving on the Nieuw Statendam January 6, 2019 returning January 20. Looking for flight prices from Newark, NJ to Fort Lauderdale on January 5 and coming back January 21. Also will need hotel prices and transfers. Thank you for any help you can give me.

  22. Jay July 11, 2018 at 10:27 pm - Reply

    Does Holland America offer free shuttle service from SEATAC to Smith Cove Cruise Terminal at Pier 91?

  23. Katherine April 18, 2018 at 6:27 pm - Reply

    We are flying in to Vancouver then onto Holland America Noordam cruise- how far is Vancouver from the cruise ship?

  24. Arleen Stegge March 21, 2018 at 9:30 pm - Reply

    Our last trip the flights were changed at the airport because of mechanical problems. As a result, the agent was not there to meet us. If this happens again how do we reach someone who can help us ?

  25. Tommy Clark March 13, 2018 at 12:42 am - Reply

    We are booked to catch your coach from SeaTac to Vancouver on May 6, 2018. We are flying to Seattle on May 5. Where do we get on your coach and at what time? Tom Clark (806) 787-8782

  26. Tania White February 12, 2018 at 1:59 am - Reply

    can someone please confirm the exact location of the port the Zaandam will depart in Buenos Aires on Saturday 03 March?

  27. Gail P Buckley January 25, 2018 at 6:05 pm - Reply

    When using HAL pre-cruise transfer, what is the latest time we can arrive at Vancouver Airport for a 4:30 p.m. sail time?

  28. Tanwa Kong January 12, 2018 at 2:33 pm - Reply

    What is the address for Holland America LINE IN VANCOUVER?

  29. Robin Nix November 27, 2017 at 9:39 am - Reply

    I am planning to cruise panama canal from fort Lauderdale I am flying in a day early and leaving a day late.. the transfer fees are only for airport pick up only on cruise day.. and return fee as well???

  30. Judy Egger August 11, 2017 at 7:06 pm - Reply

    We will board Nieuw Amsterdam at Vancouver, BC. We originate in Seattle. Where can we get ahuttle to BC?

  31. Bob Pritchard July 12, 2017 at 5:01 am - Reply

    Will my luggage be transferred to the HAL Westerdam in Venice once booked into Manchester Airport on my departure, without further custom procedures in Venice?

  32. Karl Langley April 26, 2017 at 4:30 pm - Reply

    We are sailing from the port of Athens, could you please tell me how much your transfer from the airport to the port costs?
    Many thanks

  33. Carl Knapp March 22, 2016 at 9:18 pm - Reply

    Hi, we are 2 pax staying at the Moevenpick? hotel in downtown for the night of the 18 June. How will we get to the Koningsdam the nest day for the 19 June cruise?? Is there Hotels nearer to the ship we should stay at rather than right in the city

  34. Daniela February 17, 2016 at 9:10 pm - Reply

    We will be departing from Buenos Aires this coming Sunday 21st of February, arriving to Val Paraiso, Chile, on March 6th.
    We are wondering if you could give us an estimate price of a transfer from the pier to the Sheraton Santiago?.
    Are there transfers from Holland America providing this service?
    Thank you very much!!!

  35. Sharon Lim January 26, 2016 at 5:45 pm - Reply

    To whom it may concern:
    We are taking the cruise of Noordam Holland America, the sailing day is on April 8 out of Sydney to Vancouver.
    Would you please indicate the pier name and location for the above cruise?

  36. Pat October 11, 2015 at 11:03 am - Reply

    Are the transfers (Amsterdam to Rotterdam) for use ONLY on the day of airport arrival (departure)? Can you use a HAL transfer if you are staying in port several days before/after cruise? Thank you.

  37. Gordon S. August 31, 2015 at 10:17 pm - Reply

    My wife and I are booked on the Prinsendam next July sailing from Amsterdam (Ijmuiden). We have arranged a HAL transfer from Amsterdam the morning of embarkation.

    One question I have is…will there be a kiosk or desk in the lobby of the hotel we leave from where we and the others taking the transfer will meet the bus or van? Will it be marked in any special way? Will we simply meet the bus or van on the curb in front of the hotel?


  38. Natalia August 27, 2015 at 10:43 am - Reply

    Good afternoon. We booked a transfer from Amsterdam Airport to the sea port of Rotterdam (29.08). How do we find you after baggage claim? thank

  39. AnnaDavis August 20, 2015 at 8:32 am - Reply

    I agree with john anderson about over-pricing. For my family this is too much and not always the quality was great. So that`s why we use another one transportation in US – taxi (http://kiwitaxi.com)! For us this is cheaper and more convenient.

  40. john anderson July 29, 2015 at 8:12 am - Reply

    Holland America transfers are over-priced. Plus you need to wait for a bus transfer and wait to load and unload your luggage. Many times I have found that local taxis are better priced and far more convenient. This coming from a 4 star mariner.

  41. chris murphy July 21, 2015 at 6:19 pm - Reply

    we are on the ms Rotterdam leaving Southampton on 21 December 2015.
    do you have any coach transfers to Southampton from the north (Manchester)


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