A Suite Perk: The Neptune Lounge on Holland America Line
Whether you’re opting for a romantic cruise in the Caribbean, a long-awaited Grand Voyage or a multigenerational family reunion, suite accommodations offer the highest level of comfort and relaxation.
What you may not know is that some suites include exclusive access to Holland America Line’s industry-leading retreat, the Neptune Lounge. The Neptune Lounge is found on all 15 ships in the fleet and is an exclusive and private place to relax, socialize and enjoy the personalized service of a concierge who can make shipboard reservations and provide guidance about Holland America Line experiences.
Think of the Neptune Lounge as a living room and an oasis of relaxation. A large-screen television, library, sofas and chairs, complimentary refreshments throughout the day and Wi-Fi for a small charge are all available for your comfort and enjoyment. Continental breakfast and morning coffee or tea are served daily until 11 a.m., and cookies, sandwiches and pastries are served from 11 a.m. until 5 p.m. Sink into a chair and enjoy a book and a cappuccino in the relative quiet of the lounge during the day. Or take a seat at one of the worktables to catch up on the news or research your next destination right here on the Holland America Blog.
Access to the Neptune Lounge also provides access to the first-class concierges who redefine customer service. Don’t worry about waiting in line at the shore excursion desk — the concierges are at your disposal to make tour arrangements or reserve car rentals and local restaurants in port. They can also get you a coveted seat at the Pinnacle Grill, HAL’s sophisticated, intimate restaurant, or make an appointment at the Greenhouse Spa and Salon. The lounge is open from 7:30 a.m. until 8:30 p.m. on sea days and from 7 a.m. to 8:30 p.m. on port days. One-Touch 24-hour concierge service even is available when the Neptune Lounge is closed.
Another appeal of the Neptune Lounge is the sense of community it creates during your cruise. You can take some time to get to know your cruise companions, enjoy a champagne sail away and have some social time before dinner. Neptune Lounge guests even receive corsages and boutonnieres on formal nights!
Guest Sophia Burns enjoyed the Neptune lounge during her Alaska cruise on ms Zaandam and mentioned the hospitality of Vanessa, “the sweet butterfly that keeps the lounge running smoothly” and the social functions scheduled throughout her cruise.
“At noon we were invited for a private cocktail party with young and handsome Captain Wouter van Hoogdalem and some of the crew in the exclusive Neptune Lounge…The Neptune Lounge is a special private lounge for suite guests, and like the rest of the ship, it just oozes luxury.” — Sophia Burns
Many guests have come to find out that the Neptune Lounge can be a valuable addition to their cruise — elevating an experience from pleasant to outstanding. Have you enjoyed the Neptune Lounge as a suite guest? Let us know about your experience in the comments below.
Having access to the Neptune Lounge is the way to go! We have enjoyed it on three cruises on three different ships. The concierges were all so friendly, helpful, and hospitable. The Lounge is so inviting and enjoyable. It helped to make our cruises even more enjoyable.
We enjoyed an Alaskan cruise just a couple weeks ago and spent a great deal of time in the Neptune Lounge. The staff epitomizes hospitality in everything they do and say. So happy to have had the experience. Kudos to HAL and extra to our staff on Zaandam for making a spectacular week!
my husband Jim and I enjoyed our cruises with you and now he has passed away I will very much like to join you again on a cruise in honor of him as we were suite people too. the people are awesome and will go out of their way to help any way they can we both had scooters and the rooms were so nice we had no trouble getting in out of our suite or onto elevators, till we meet again
Oh, to dream that one day my dreams will come true and taste one of your suites!
On our cruise on the Zuiderdam from Fort Lauderdale to the Panama Canal, my wife Lynn and I enjoyed the many luxuries offered at the Neptune Lounge. Everything was first-class and very personalized. The staff was attentive and knew us by name. We will make it a point to enjoy the Neptune Lounge on all future cruises.
we are doing the Caribbean march 1 2015 and have booked a Neptune suite so looking forward to it …… but no matter where we have been in what room we have always been pampered by Holland America staff and are looking forward to this cruise and many more
Is it available to all suite guests or only certain categories?
I like Captain van Hoogdalem, he is very friendly. :)
From, Zaandam Messroom Attendant Crewmember.
What is the criteria to use the Neptune lounge we are in a vista suite
Do the complimentary beverages served in the Neptune lounge include beer?
Are Neptune Lounge Wi Fi rates the same as other areas of the ship or does the NL offer discounted rates? If so, please advise what the rates are?
Can you have guests in the Neptune Lounge who are not in a suite that would entitle them access on their own?
We have the 8/5/17 Alaska cruise out of Seattle and have a Neptune Suite. Is it realistic to think the Concierge in the Lounge will be able to make same day restaurant reservations at Pinnacle Grill or Rudi’s Sel de Mer? It would be very helpful if we were able to review the week’s menu for the main dining room in advance.
We are planning to book a 7 night cruise in a Neptune Suite for my husband, me and our youngest child and an interior room across the hall for our 2 older kids. Because they are under 21, one of our names has to be on the interior room. How do we get access for my husband and I to the lounge? We will be paying for 2 adult rates/1 child in the Suite and 2 adult rates in the interior room. I don’t need for any of my kids to have acess, but I would like my husband and I to both enjoy the lounge together as “our time” away from the kids and with other passengers (some of the point of booking the suite!). How does that work? Just trade cards with one of the kids or can we get access for 2 of our 5 passenger party?? Please help – thank you!
Was wondering if you book the Neptune suite if you get an specialty dining included. Thanks
We have reserved a Neptune suite for an upcoming cruise…we are wondering if the staff at Neptune Lounge serves any wine or alcohol or could order a martini or glass of wine for us to enjoy in the lounge during the daylight hours of operation? We are looking forward to an enjoyable cruise..
where is the Neptune lounge located on the Westerdam? I can’t find it on the deck plans.
We had a very tight connection at Vancouver airport after a cruise to Alaska. The Neptune Lounge concierges got us off the ship in record time, first off within 1 minute of the gangway being connected. Luggage waiting ashore and a taxi with our name on it. First class service.
We have Signature Suite on Zuiderdam can we use Neptune Lounge?
Just booked a signature suite on the Oosterdam. Was told we would have Neptune lounge privilege? We are confused- we specifically went with the suite as opposed to a balcony because of this privilege
As Neptune Suite Guests do we have access to The Pinnacle Grill for breakfast and lunch?
Are there complimentary non alcohol drinks in the Neptune lounge?
Is ther compliment pop and water in the Lounge
Is there a bar in the Neptune Lounge where you can purchase alcoholic drinks?
Our Massdam Vista Suite, Category BB is on the Navigation Deck along with the Neptune Suites, our we allowed to use or participate in the Neptune Lounge privileges?
Hi. Is complimentary laundry included for Neptune Suite guests please?
Hello. Hoping you can provide details regarding WiFi and/or computer access in the Neptune Lounge. Are there WiFi packages available? Thank you.
A few questions on Neptune suite-
1. Is water & soft drinks complimentary in Neptune suite ?
2. We are Asian vegetarians – no eggs, fish, meat, chicken, lard etc. Can we request in advance for complimentary vegetarian refreshments ?
3. Can you arrange for complimentary eggless breads & pastries in Neptune Lounge?
We are booked in a Neptune Suite-2 adults and 2 children ages 9 & 11. May the children have Neptune lounge privileges?
We have a Neptune Suite, wanted to confirm amenities include:
1. complimentary laundry and dry cleaning
2. Priority embarkation
3. Priority disembarkation
4. Priority tender service
5. Breakfast at Pinnacle Grill each morning is cooked to order (not continental or buffet)?
6. Amenities extended to our children (ages 10 & 14) who are also in our room.
Just booked a Neptune suite and connecting VF stateroom for my family of five. Sailing August 24, 2019 to Alaska. Will my two children, booked in the VF stateroom be able to accompany myself, my husband and my other child into the Lounge? Given the rooms connect via an interior door, surely my children could join us?
We are looking for the amenities that are included with our Neptune Suite Cruise Sept 15-22. Can you help direct us where we find that info on the website.
Your former website listed very specific suite perks, like free laundry and dry cleaning, corsages, etc. The new “suite perks” statement simply lists things that are (basically) available to any ship guest (e.g., free room service). Unless Holland is planning to discontinue those perks, it would be helpful if those services could be listed once again. I have trouble remembering and hate to keep calling my Holland agent to ask her.
I am a 3-star Mariner and have just booked my 2nd cruise for this year on the Eurodam. Once I booked my 2nd cruise, your website shows both bookings with a drop-down menu but when I attempt to access the individual booking by using the “Find Booking” button nothing happens. My Personal Cruise Consultant suggested that I wait for 24 hours for the website to refresh and change my password, which I did, but I still have the inability to access my individual bookings to make changes to my reservations.
Hi I have Just booked a Neptune suite and I was wonderin if the neptune suites have a special sun deck or a specia place to take the sun ?
Are the two dining rooms – Pinnacle and Canaletto – complimentary for the Neptune Suite guests? I read that one of the perks is getting a reservation, but it doesn’t say if it is complimentary as I have received on other cruise lines.
I agree with other comments – it would be nice to know exactly what comes with the perks of the suite instead of a very generic “an array of complimentary services.” What does that mean?
We have a booking on 1/4/2019, Veendam to Cuba. We are in a Vista Suite. Am I correct in assuming that the Neptune Lounge is for Neptune suites, and above only?
We are booked in a Neptune Suite are any complimentary beverages included?
We are booked in a Vista Suite. What perks come with that? Can we have breakfast in the Pinnacle Grill?
We have booked a Neptune suite on Zaandam travelling on 3rd November till 19th November 2018, is the in suite bottled water replaced daily? Do we receive free laundry and dry cleaning during the cruise and is there a limit to a number of items?
As said previously by other guests it would be helpful if this information was either sent to the guests or at least available on your website.
We have only been in the Neptune suites on Holland American. We have a 10 day cruise booked from NY to Canada. On the Zuderdam have all the suites been refurbished and if so where can I locate photos of the refurbishing on the zuiderdam?
Do Neptune Suite Guests receive Half Price meals when dining in the Pinnacle Grill?
Hi could you please let me know whether all three adults in the neptune suite receive all packages i.e. drinks, laundry etc
Hi, we are booked on the Westerdam to Alaska on Sept.16, in a Neptune suite, do we get all the items that you listed in your answer on May 22/18 @ 8:08 pm?
“…we are working on a more comprehensive blog post about all of the amenities…”
Julie, can you give us an estimate about when you will post this comprehensive blog?
We are scheduled for our very long cruise at the end of the month and it would definitely help to know what is included and what not, and what was done to/in the Neptune suites at the last dry-dock so we can prepare accordingly. Unfortunately, advice given on the phone is not always correct as it differs depending on the HAL person talked with, or postings elsewhere.
Sorry to be a pain in the neck but is that true also for the MS Amsterdam?
“…The bathroom comes with a dual-sink vanity, full-size whirlpool bath and shower, plus additional shower stall …”
And how about the TV on the Amsterdam after the dry dock. Is that still the old small TV or a new large TV on the wall.
There seem to be huge differences of the Neptune suites between the ships even after the recent dry docks.
Would the Neptune Suite accommodate 2 adults and 2 children? Also, are vegan diets accommodated on the ship?
Are the mini bar items complementary in the Neptune Suites?
We have sailed in Signature Suites & Neptune Suites on different ships, all older. The Neptune Suite experience far outweighs
any other rooms in our opinion. We spend a lot of time on the balcony reading and relaxing, enjoying the view and these are by far the best balcony! The size of the room is just enough extra space to not be bumping in to each other. While the Signature Suites are also great nothing beats the convieance and personal service of the Neptune Lounge and Staff. Leaving today on our 3rd Alaska cruise on HAL in a Neptune Suite and looking forward to it tremendously!
When we booked our Neptune Suite and an inside room across the hall for our grandchildren, our agent said that each room had to have an adult registered to it. So our suite has me and my granddaughter (age 14) registered and the inside room has my husband and grandson (age 12). How is that going to work with all the percs that come with the suite? i.e. priority disembark, embark, neptune lounge access, etc. Does this mean my husband does not get to benefit from the percs? And/or will the grandkids not be able to priority embark with us?
How much is the Wifi per day. Is it fast enough to stream youtube videos for the kids? Ship will be the Volendam.
Is bottled water available in the Neptune Lounge through out the cruise?
Hello I would like to know how do I get access to an upset from a Verandah VH guaranteed to a Neptune ? Where can I find current 2018 pictures of Neptune SC class and Neptune SB class? I just booked my first cruise and I am totally confused about my room selection. This supposed to be a nice cruise to celebrate our wedding anniversary and one more important event. :(
Can Signature Suite guests (Cat SY) enjoy breakfast in the Pinnacle Grill? Thank you.
My travel agent has kindly booked me in a Neptune Suite on the Eurodam sailing on June 13, 2020. I’m already thinking about the wonderful food options on this Saturday to Saturday cruise. In thinking about specialty dinning and other option, could you please tell me which nights are the Gala nights?
Day 2 is at sea
Day 3 is cruising
Day 4 is Glacier Bay
Day 6 has us boarding the ship after Ketchikan at 1 in the afternoon
Are any of these nights Gala nights? Are Gala nights best spent in the main dining room? Or do the specialty restaurant also do something special for Gala nights also?
One last question(s): I think our travel agent has signed us up for open seating. Is this the obvious choice for folks staying in the Neptune suites? Or do some opt for a different dining schedule choice?
Thanks for your assistance, John
If I have a verandah booked with an explore four package and decide to upgrade to a Neptune suite do I lose my explore four since it has expired? more importantly the beverage package?
I envy John who is taking his first cruise to Alaska on the Eurodam, and he is booked into a Neptune Suite. This July my husband and I will be on the Eurodam for the third time on that itinerary (also in a Neptune Suite ) In response to open seating vs choosing the early or late seatings I would suggest not taking open seating. There is always a line. We found it so much more inviting to go to the same table each night, with out any wait. It was also pleasant to get to know our servers, and diners at surrounding tables. If you schedule yourself for an early or late seating and you don’t want it one night, you can always switch to open seating that day. You just enter the dining room on a different level.
My husband and I are booked on ms Zandaam departing Boston on 05/15/19 to Montreal. Friends have mentioned that the Neptune Lounge was fabulous. Would you advise if this is available on Zandaam and what the cost is.
Julie, thank you for your reply. My travel agent advised my that these suites are all booked out. Could you confirm this?
Has anyone taken the Moscow Red Square excursion from St. Petersburg to Moscow. Does Holland America have special seating on the train for cruise guests. How was the excursion? It’s a long day and pricey so trying to determine if it’s worth it.
We have had the privilege of being in the Neptune category 4 times and it is always a wonderful experience and you are truly pampered. The balcony is Huge and great place to sit n admire the glaciers in Alaska.
When we are in this category we spend a lot of time in our cabin. Totally worth every penny! We love eating at the Pinnacle resturant for breakfast.
We have a neptune sweet sailing on the Noordam to Alaska leaving July 21. Are soft drinks available in the neptune lounge? Thank You
i am looking to go Australia and New Zealand Neptune in December but can see no information of costs of internet or drinks, my other cruises (not Holland America)this has always been inc.
Cruised on the Eurodam to Alaska May 2019 in a Signature Suite which was very nice. Now cruising on the Zuiderdam in a Neptune Suite to the Panama Canal leaving October 20, 2019. Hope this ship is as nice as the Eurodam.
like to know the Pinnacle breakfast menu for NS client on 2019 Dec. 07 Westerdam cruise
We are a group of 11 people travelling on Westerdam. We reserved 7 Neptune suites. I found out that the early seating is already full. Late seating is simply too late for us, senior citizens. I know that with open seating, there is a long wait. If there anyway to arrange a table for all of us in the Main Dining Room otherwise?? Appreciate your help. Thank you.
Thank you for your reply, Julie.
Do they have spin class in the gym on Westerdam?
We are in a Neptune Suite on the Rotterdam for the crossing from Fort Lauderdale to Rotterdam Netherlands.
Would you tell me please, are laundry and dry cleaning services included in the booking of a Neptune Suite?
Julie – What beverages are available in the Neptune Lounge? It was mentioned that some were complimentary and others were not.
Also, if we have the Quench Package are we able to get soda, for example, from the Neptune Lounge rather than having to go to a bar? Thank you
We are booked in a Neptune Suite on the Eurodam in June 2020. Should we wait until we board to have the concierge make our reservations for the Pinnacle Grill for dinners? We would like to use our onboard credit for dinners. My concern is if I try to book it in advance I would have to prepay with credit card and not use our OBC.
We are booked in signature suite on the Nieuw Statendam. Is the Neptune lounge included with this room?
Is the Neptune suite and lounge available on the Koningsdam 2022 sail to Hawaii and Mexico out of San Diego?
We are booked on Rotterdam for a 7 day Southern Caribbean cruise in a category SA Neptune. Is dining in Club Orange dining room still a benefit with the Neptune?
We have booked a Neptune suite for an Alaskan cruise next summer and will
Be traveling with someone who has celiac. Are there gluten free options available in the Neptune lounge?
Hi, we are doing a 7 day Norway cruise in a Neptune suite next June. Does this level of booking give us any dining benefits in the specialty restaurants other the breakfast in the PG?
Nowadays, with all the electronic stuff like laptops, phones, watches, cameras(batteries), etc. it is important to know what outlets are available. And it seems to be different for each ship depending on the year built and/or refurbished.
We will be on the 35-day Zuiderdam cruise in Feb/March/Apr 2022 and would like to get that information ahead of time to take the necessary gadgets with us.
Unfortunately, none of the pictures or videos available on the internet show clear enough images to determine what’s available.
Hopefully you can provide that info.
I know that these outlets are available.
But how many and where? Particularly in the Zuiderdam Neptune suites. And how about USB outlets, which most cruise ships nowadays have?
That’s the information I am after, not just a generic statement…
I would LOVE to stay in the Neptune suite and enjoy the perks with Holland America! Any chance you would like to lift my spirits and send me on an Alaska cruise? I have skipped vacations to cover veterinary expenses for rescued animals for a few years. I figured it was not a big deal since Covid has been causing havoc. I spent my vacation funds on three surgeries for three rescued cats. Over $5,000 in December 2021 and January of this year. The cost of their care is high. I do not have any outside funding as I do this privately. These animals would have been euthanized without me. I rarely ask for anything and I do not actually expect to receive a free cruise, but it never hurts to ask. Thank you for the amazing memories! Dreaming of cruising to Alaska and visiting my relatives. Wishing you a fabulous day and infinite health!
I am booked in a Neptune suite, with early dining. How do I get an assigned table for dinner.
Are items in the mini bar in Pinnacle Suite complimentary?
Hi Julie, If Ella goes on her cruise in the near future, who will be there to look after her 3 cats! We’re booked on a Neptune Suite next year and can hardly wait.
Are teenagers allowed in The Neptune Lounge? I have two daughter, 15 and 17 years old. Is there an age restriction? Thanks
We are booked in a Pinnacle suite for Alaska. What dining and drinks options are included in this suite and do I have to purchase a package/packages for these items?
I have already purchased the Have It All package. In the Have it all Package there is a beverage package included. Would I be able to receive additional beverages if I also purchase the Quench Beverage package? Or is it redundant ?
does the lounge include alcoholic beverages?
Do Signature Suites have access to the Neptune Lounge on the Nieuw Statendam?
Just sailed on the Eurodam to Alaskda (9-3-22) and first time Neptune Suite passengers. Room was awesome with plenty of room for the two of us. The Neptune Lounge staff, Siri and her staff were there for us each and everytime to answer all our questions. We are booked on the Zaandam for 14 day trip through the Panama Canal in a Neptune Suite. Can’t wait. The only down side to our trip was HAL is still trying to spin up from covid and some of the perks of suite life did not take place. Hoping all is back to normal especially the entertainment come Febuary so we can enjoy the trip of a life time.
Hello, what is the standard brand of coffee used in the lido buffet? Arabica or Robusta? Also what is the roaster brand used in the more expensive – cafe? I know all the brands and distinctions!
We have booked a Pinnacle suite on the Oosterdam. I read it comes with laundry service but I can’t find any details? How much? How often?
Finished a cruise in a Neptune Suite. Take a good look at the above photos of the past Neptune Lounge food offerings. That was how THEY USED TO BE. Not anymore. Back then, they were great!!! No doubt. You could eat all day there with constantly changing foods of great variety. NOW all that is GONE. That is NOT what you get anymore. The new Neptune Lounge has little to nothing to offer you to live the promised “Suite Life”. All that wonderful food in the pictures is replaced with meager snacks like being on the cheapest plane or a motel lobby. HAL has killed the wonderful lounge values. The lounge is like a ghost town now. Pretty much nobody hangs out there now. Nothing to do but get a drink and complain to the concierge who shares in your disappointment but is helpless to do anything about it. HAL, if you block my post because you know it’s the truth, at least please return the lounges to what they were. The smart cruisers are going to discover this like I did after they cruise with these new lounges. I know they will be disappointed and not like them at all. Thank you