Holland America Line Receives 2023 Readers’ Choice Awards
The votes are in. Holland America Line receives several top honors from USA TODAY’s 10Best Readers’ Choice Awards contest.*
We were nominated by a panel of experts and 10Best editors for dining, entertainment, ships, best cruise line for solo travelers and best ocean cruise line. Readers shared their love by casting their votes from Feb. 13 – March 13. Check out the top honors we received!
Best Cruise Line for Solo Travelers
Best Ocean Cruise Line
Best Cruise Ship for Dining
Best Cruise Ship for Entertainment
- #2 MS Koningsdam
- #4 Nieuw Amsterdam
Best Mid-Sized Cruise Ship
- #2 MS Rotterdam
- #4 Nieuw Amsterdam
To learn more about the USA TODAY 10Best Readers’ Choice Awards, click here.*
*By clicking these links, you will leave the Holland America Line website and navigate to a third-party website that is not owned, operated, or controlled by Holland America Line or any of its affiliates.
I notice that there are no rewards for service. While the service onboard was generally very good, customer service prior to booking and after has been horrible. I almost canceled several times prior to the cruise due to bad service and inconsistency in information . I was double charged for an excursion which I have been trying to get refunded for since the beginning of February with no luck and only response that of receipt of email. That does not make me want to book again because while that charge might not be huge… next time it might. We were planning family cruises due to great itineraries, but I cannot recommend Holland America at this point. March 31, 2023
We apologize that your customer service experience is not satisfactory. Currently guest relations response time is 6-8 weeks, which we know is not ideal. Our team is working through an abundance of emails.