Accessible Cruising with Holland America
Enjoy the comfort and confidence of cruising with accessible staterooms, easy navigation throughout the ship, and features designed for guests with disabilities.
Designed for Comfort, Accessibility, and Care
Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience.
Special Requirements
If you have accessibility needs, we encourage you to contact our Guest Accessibility Department and submit an SRI Form immediately after booking or 45 days before departure.
Why Choose Holland America for Accessible Cruising
Commitment to Inclusive Cruising
Accessible Stateroom Options Across the Fleet
Support for a Range of Disability Needs
The Importance of Planning Ahead
- At Holland America Line, we are committed to welcoming guests with disabilities and providing accessible travel experiences whenever possible. To help ensure the best possible voyage, some accommodations and services require advance planning.
- Guests are encouraged to contact our Guest Accessibility Department and submit a Special Requirements Information (SRI) Form before departure. When possible, we recommend submitting the form at least 45 days prior to sailing so our team has adequate time to prepare any requested accommodations.
- For safety reasons, guests who require assistance with essential daily activities—such as eating, dressing, moving from wheelchair to seating, or participating in safety drills—must travel with a capable companion.
- Please note that the ship’s medical staff is not available to provide daily care unless a guest is hospitalized in the ship’s Medical Center.
- In rare situations, if a guest’s needs cannot be safely supported onboard, alternative travel arrangements may be recommended.
Inclusive Cruising, the Holland America Way
Explore accessibility resources designed to help every guest travel comfortably and confidently.
Accessible Staterooms & Maps
We offer Fully Accessible staterooms, Fully Accessible – Single Side Approach staterooms, and Ambulatory Accessible staterooms designed to support a variety of mobility needs. Accessible route maps for each ship are available.
Mobility
If you use a wheelchair or scooter regularly, this section provides helpful information about onboard accessibility, movement throughout the ship, and possible limitations to consider before your voyage.
Hearing and Visual Needs
We provide features to support guests who are deaf, hard of hearing, blind, or have low vision, including assistive listening systems in show lounges, accessible amenities, and digital tools designed for easier navigation.
Service Animals
Guests traveling with service animals can find important information here about policies, documentation requirements, and onboard guidelines.
Children with Accessible Needs
Families traveling with children who have accessibility needs are encouraged to plan ahead and review our policies and procedures to ensure the best experience for their voyage.
“This process could not have gone smoother or better than it did! Clearly, you have been at this for a while and this was our first experience needing this type of assistance. The entire process was executed perfectly and we wanted to compliment those involved and relay our gratitude for making it such a pleasant experience.”
— Kathy Covone
Website Accessibility
Our websites follow the official guidance of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG). To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA).
Health Services
Allergies
We’re happy to support guests with food allergies through thoughtful planning, close coordination with our culinary teams, and personalized guidance — so you can dine with greater confidence and peace of mind.
Respiratory Needs
Guests with respiratory needs, including those who use oxygen, are supported through advance planning and coordination with approved providers to help ensure a safe and comfortable cruise experience.
Onboard Medical Service
All ships have a well-equipped medical center staffed by licensed doctors and nurses who are available for routine care and emergencies, providing added peace of mind throughout your journey.
“This example of customer service is why all of our cruises over the last few years have been with Holland America!”
— Dale and Sharon Rehrer
How to Request Assistance
Before Cruising
For additional information about ship facilities or the accommodations available for accessibility needs that may not be covered on this page, please contact the Guest Accessibility Department.
During Cruising
Once onboard, our Guest Services team is available to assist with accessibility questions or adjustments and help coordinate support throughout your voyage.
After Cruise
For post-sailing questions or concerns, please contact our Guest Relations Department.
ADA Responsibility Officer
Holland America Line has a dedicated ADA Responsibility Officer, Paul McClelland, who supports accessibility planning and ensures that guests’ needs are considered throughout their journey.
Frequently Asked Accessibility Questions
Do you have a question about accessibility? Find answers to the most common questions here.
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