Website Terms & Conditions

HOLLAND AMERICA LINE WEBSITE TERMS AND CONDITIONS


These are the terms and conditions under which we offer you access to our website (site). Please read them carefully. Additional terms and conditions may apply to reservations, purchases of goods and services, downloads from and other uses of portions of this site. Holland America Line (we/us/our(s)) reserves the right to revise these terms and conditions, and any other agreements, policies or terms incorporated by reference herein, and any other agreements, policies or terms incorporated by reference, at any time without notice. By using this site subsequent to the revision, you agree to be bound by such changes. Your use of our site will be considered to be your acceptance of these terms and conditions and any of the additional terms and conditions. If you find the terms and conditions to be unacceptable, you must immediately terminate your use of our site.

1. OWNERSHIP 
This site is owned and operated by Holland America Line. All right, title and interest (including all copyrights, trademarks, and other intellectual property rights) in this site belong to Holland America Line and its affiliates, subsidiaries, successors or assigns. In addition, the names, images, and other indicia identifying our products and services are our proprietary marks. A partial list of trademarks owned by us is included in Section 6 of these Terms and Conditions. All other copyrights, trademarks, and other intellectual property rights referred to in this site belong to their respective owners.

2. LICENSE 
2.1 Except as expressly provided in this section, nothing contained in this site shall be construed as conferring any license or right, expressly, by implication, by estoppel or otherwise, under any of our intellectual property rights, or under any third party's intellectual property rights. No part of this site (including, without limitation, text, graphics, button icons, audio and video clips, digital downloads, data compilations or software) may be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed in any way, nor may any derivative works be made from materials on this site, without written authorization from Holland America Line. This prohibition extends to the use of any such material on any other website or computer network environment. It also means that you may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the material found on this site, without the prior written authorization of Holland America Line.

2.2 Holland America Line considers its compilation of links to Internet resources, the description of those resources and the information contained within this site to be copyrighted material. You are not authorized to copy, reproduce or modify any portion of Holland America Line's site without prior written authorization.

2.3 Holland America Line and its affiliates own all right, title and interest in an to all trademarks, service marks, and trade names included in this site. The trademarks and the copyrighted materials of Holland America Line may not be used in advertising or publicity without prior written permission of Holland America Line.

If you have reason to believe that any person, company or business has infringed Holland America Line's trademark rights or improperly used Holland America Line's copyrighted materials, please notify the Legal Department at Holland America Line's Seattle office at Trademarks@hollandamerica.com.

3. LICENSE FOR TRAVEL AGENCIES AND MEDIA COMPANIES
Travel agencies and media companies desiring to download copyright-protected photographs and intellectual property from the download pages of this site and/or scan into and use on their own site materials from this site must first accept the terms of the Holland America Line Content Use Agreement.

4. DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY 
The documents, graphics and images published at this site could include inaccuracies or typographical errors. Additionally, we reserve the right to modify the information contained in this site without notice. We make no commitment, however, to update the information contained in this site. We further do not accept responsibility for the function or malfunction of any software downloaded from this site. Consequently:

4.1 TO THE EXTENT PERMITTED BY LAW, THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.

4.2 THE MATERIALS ON THIS SITE MAY INCLUDE INACCURACIES, TYPOGRAPHICAL OR CLERICAL ERRORS.

4.3 TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, HOLLAND AMERICA LINE AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.

4.4 HOLLAND AMERICA LINE DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE AVAILABLE IN ALL LOCATIONS, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

4.5 HOLLAND AMERICA LINE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, APPROPRIATENESS, OR OTHERWISE. YOU (AND NOT HOLLAND AMERICA LINE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

4.6 UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR WILLFUL MISCONDUCT, SHALL HOLLAND AMERICA LINE, OUR OFFICERS, EMPLOYEES, CONTRACTORS, SUBCONTRACTORS, SUPPLIERS, AGENTS, AFFILIATES, SUBSIDIARIES, SUCCESSORS OR ASSIGNS BE LIABLE TO ANY PARTY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING, FOR EXAMPLE, FOR LOST PROFITS OR LOST OPPORTUNITY), THAT RESULT FROM YOUR USE OF, OR YOUR INABILITY TO USE, THE MATERIALS IN THIS SITE, EVEN IF HOLLAND AMERICA LINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER OR NOT BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE. THE TERM "DAMAGES" INCLUDES WITHOUT LIMITATION, ATTORNEY FEES, ANY LOST PROFITS, BUSINESS INTERRUPTION, AND LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM. IN NO EVENT SHALL HOLLAND AMERICA LINE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE.

4.7 SINCE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND/OR THE EXCLUSION OF IMPLIED WARRANTIES, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

4.8 THIS SITE MAY CONTAIN LINKS TO OTHER WEBSITES WHICH ARE COMPLETELY INDEPENDENT OF THIS SITE. WE MAKE NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR AUTHENTICITY OF THE INFORMATION OR OPINIONS CONTAINED IN ANY SUCH LINKED WEBSITE, AND ANY LINK TO ANOTHER WEBSITE SHALL NOT IN ANY MANNER BE CONSTRUED AS AN ENDORSEMENT BY US OF THAT WEBSITE, OR OF THE PRODUCTS OR SERVICES DESCRIBED OR THE OPINIONS OF THIRD PARTIES EXPRESSED THEREIN. HOLLAND AMERICA LINE IS NOT RESPONSIBLE OR LIABLE, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE, LOSS OR CLAIMS BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON ANY CONTENT, PRODUCTS, ADVERTISING, MATERIALS, SERVICES OR RESOURCES AVAILABLE ON OR THROUGH SUCH WEBSITES.

5. CLAIMS OF COPYRIGHT INFRINGEMENT 
5.1 Holland America Line respects the intellectual property of others. If you believe that any material on this site infringes on any copyright that you own or control, or that any link on this site directs you to another website that contains material that infringes on any copyright that you own or control, you may file a notification of such infringement with our designated agent to have the material removed or otherwise blocked from access.

5.2 Holland America Line's Copyright Agent for notice of claims of copyright infringement on its website can be reached as follows:

By Mail: General Counsel
Holland America Line
Legal Department
450 Third Avenue West
Seattle, Washington 98119 (U.S.A.)

By Fax: 206-284-8332 
By E-mail: GeneralCounsel@hollandamerica.com

This contact information is provided exclusively for notifying Holland America Line that copyrighted material may have been infringed. Unrelated inquiries will NOT receive a response through this process. Contact information for other matters is provided elsewhere on this site.

Information pertaining to Holland America Line's Designated Agent also can be found at https://www.loc.gov/copyright/onlinesp.

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement sent to Holland America Line's Designated Agent must include the following information in order to be effective:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Holland America Line to locate the material;
  • Your address, telephone number, and, if available, your e-mail address;
  • A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the information in your notification is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

 

6. TRADEMARKS 
The following is a partial list of trademarks owned by Holland America Line or one of its affiliates. For a complete and current list, please send an e-mail to at Trademarks@hollandamerica.com.

 

AIRPLUS SERVICE®
ALASKA-YUKON EXPLORER®
CLUB HAL®
CRUISE WITH PURPOSE®
HALF MOON CAY®
HOLLAND AMERICA CRUISES®
HOLLAND AMERICA LINE®
HOLLAND AMERICA TOURS®
HOLLAND AMERICA®
MARINER®
MARINER'S DREAM®
MARINER SOCIETY®
MCKINLEY EXPLORER®
SAVOR THE JOURNEY™
SEAFARER®
SIGNATURE OF EXCELLENCE®
SUNFARER®
TRAVEL WELL®
WAYFARER®
WESTMARK®
WESTOURS®

Westmark logo

Holland America Line logo to 2015

Holland America Line logo

7. PRIVACY POLICY
This site's Privacy Policy is incorporated in these terms and conditions by this reference. You consent to the use of your personal information by Holland America Line and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy Policy. As explained in the Privacy Policy, you may opt out of this service. Non-personal information you send or communicate to us, such as questions, comments or inquiries, will not be considered personal information and therefore will not be subject to our Privacy Policy. Accordingly, Holland America Line may use such non-personal information you supply to us, including, but not limited to, any inventions, ideas, concepts or know-how, without restriction or liability. You warrant to us that such information does not infringe any rights of any person under copyright, trade secret, defamation or any other laws. We reserve the right, in our sole discretion, to edit or delete any transmissions or postings, for any reason or no reason.

8. ONLINE BOOKING/PRICING/CANCELLATION 
This is a United States website and all bookings purchased through this website will be subject to these terms and conditions. We do not represent that this site and the terms and policies contained herein are appropriate or compliant with laws outside the United States. Persons who choose to make bookings on this site from locations outside the United States do so on their own initiative, and understand that local laws will not apply to their bookings. If you are booking from outside of the United States and would like the laws of your home country to apply to your booking, please contact a travel agent in your country. European guests may book travel through Holland America Line's Rotterdam office at 0900 SAIL HAL or London office at 0845 351 0557 and Australian guests may book travel through our Sydney office at 1300987321. ALL HOLLAND AMERICA LINE CRUISES AND CRUISETOURS ARE SOLD SUBJECT TO THE TERMS AND CONDITIONS IN THE HOLLAND AMERICA LINE CRUISE CONTRACT THAT WILL BE ISSUED TO YOU PRIOR TO DEPARTURE. YOUR ATTENTION IS ESPECIALLY DIRECTED TO CLAUSES A.1, A.3, A.4, A.5, A.6, A.7, A.9 and C.4 OF THE CRUISE CONTRACT, WHICH CONTAIN IMPORTANT LIMITATIONS ON YOUR RIGHT TO ASSERT CLAIMS AGAINST US AND AGAINST CERTAIN THIRD PARTIES. By booking travel on this site, you agree to be bound by the terms of the cruise contract prior to completing your booking. Holland America Line policies and information that apply to every booking are also available for review on this website.

If you are reserving travel on this site, you may only use the site to make legitimate reservations. Speculative, false or fraudulent reservations of any kind are prohibited.

The pricing and currency set forth on this site are only applicable to reservations made through the site. Travel agents and Holland America Line Reservations (including the Rotterdam, Sydney and Southampton offices) are not required to honor pricing and currency set forth on this site.

Holland America Line reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Holland America Line shall immediately issue a credit to your credit card account in the amount of the incorrect price.

9. HAL ACADEMY 
Travel agents may use this site to register and participate in our HAL ACADEMY program. When you register in HAL ACADEMY, you will need to provide us with your name, travel agency name, IATA number, IATAN number, work and home address, telephone number, e-mail addresses, a unique login name, password, and password validation. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) validation of your status as a current travel agent; (iii) to allow us to contact you for customer service, if necessary; (iv) to customize the content of our site to meet your specific needs; and (v) to make improvements to HAL ACADEMY. In addition, your e-mail address is collected to send you an e-mail message confirming your new member registration.

10. SHORE EXCURSION BOOKINGS 
Excursions listed for a port may not be available for every cruise. The deadline for making online reservations is 3 days prior to cruise sailing or Cruisetour departure date. Online requests made after the deadline cannot be fulfilled. All rates are quoted in U.S. dollars. Prices are subject to change without notice and descriptions may vary slightly from the actual tour provided.

At time of booking, we will advise you whether or not your booking is confirmed or whether you have been waitlisted. Your credit card will be charged immediately for all confirmed reservations. Should space become available for a waitlisted shore excursion request, we will e-mail you at that time and either immediately charge your credit card if you have already given us your credit card information or ask you to provide us with that information for immediate charge processing. Bookings are subject to cancellation by us at any time prior to the credit card charge being accepted by your bank. In any event, please familiarize yourself with the shore excursion cancellation policy and the cancellation fees which may be assessed once a booking has been confirmed.

While no cancellation fee will be charged for bookings that are cancelled online, please note that online cancellations will not be accepted during the 3-day period prior to cruise departure. Instead, you will need to cancel once you board the ship. All onboard cancellations are subject to at least a 10% cancellation fee. If you cancel a Signature of Excellence shore excursion within 3 days of sailing, a 100% cancellation fee will apply since transportation and services will have already been arranged. If the onboard cancellation occurs after the cancellation deadline for the specific shore excursion, a 100% cancellation fee will apply. Optional excursions during the land portion of a Cruisetour are non-refundable within 3 days of your Cruisetour departure date. The ship's Shore Excursion Office will be able to advise you of the cancellation deadline applicable to each shore excursion. Passengers who wish to cancel should go the Shore Excursion Officer upon embarkation.

In the case of online cancellations made by you (which cannot be made during the 3-day period prior to cruise departure) or cancellations made by us more than 3 days prior to cruise departure, we will issue a credit on the credit card that you used to pay for the booking. For all other cancellations (whether by you, Holland America Line or the shore excursion operator), a credit will not be given on your credit card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation fee) will show up as a credit to the shipboard account of the person who was to take the shore excursion. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser.

You are cautioned not to leave anything behind while sightseeing, especially such items as cameras, coats and umbrellas, and are reminded that Holland America Line is not liable for any lost items or damage to any baggage or other property which occurs ashore, for any reason whatsoever. Passengers who leave during a tour for which transportation is included must thereafter provide for their own transportation and services at their own expense.

A shore excursion may not be suitable for everyone. Some shore excursions involve significant physical exertion or require special skills. For many shore excursions, we have tried to indicate what we know about this aspect of the excursion. Do not exceed your own physical limitations. Only you can judge your physical condition. If you have questions about the physical requirements or skills needed to participate in a shore excursion, please ask in advance.

Passengers with disabilities should inquire in advance whether a shore excursion will be able to accommodate their needs. In this regard, it is important to keep in mind that shore excursion operators are subject to the laws of their own country including with respect to accommodating the needs of passengers with disabilities. In most foreign countries, the laws are not as stringent as those in the United States. Passengers under 18 years of age will not be able to participate in shore excursions unless accompanied by a parent or responsible adult over 21 years of age.

Shore excursions are "Non-Holland America Line Services" for the purposes of your cruise contract. Please refer to your cruise contract for a full statement of your rights and obligations as well as those of the Owner of the Ship, Holland America Line and certain other persons and entities with respect to Non-Holland America Line Services. In particular, please note that you are assuming the entire risk of utilizing Non-Holland America Line Services subject only to whatever terms or arrangements are made by you or on your behalf with the third party furnishing the Non-Holland America Line Services. Shore excursions are subject to cancellations or changes. Shore excursion operators reserve the right to deny participation to passengers based on such criteria as they may establish.

11. OTHER WEBSITES 
There may be places on our site from which you may link to other websites that are operated by persons or companies other than Holland America Line. You should familiarize yourself with any terms, conditions and privacy policies of these other websites before using them. As discussed in Section 4.8 above, Holland America Line does not endorse any other websites nor do we assume any responsibility for their content or any liability as a consequence of your use of any other websites. Consequently, if you elect to access these other websites, you do so at your own risk.

12. LIMITATIONS ON USE
You may not post or transmit on or through this site any material that:

  • is unlawful, threatening, abusive, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane;
  • could constitute or encourage criminal conduct, give rise to civil liability or otherwise violate any law;
  • infringes the copyright or other intellectual property rights of any third party;
  • advertises or offers to sell any goods or services;
  • interferes with the proper working of this site;
  • would impose an abnormal burden or load on the site's infrastructure; or
  • contains a bug, virus or other harmful item.

 

13. AGE CONSIDERATIONS 
Holland America Line does not knowingly use this site to market products to, or solicit information from, people under the age of 18. Use of this site by people under age 18 should only occur with the consent of a parent or guardian.

14. INJUNCTIVE RELIEF 
Any violation of these terms and conditions may cause irreparable damage to Holland America Line for which there may be no adequate remedy at law. Accordingly, you agree that Holland America Line will be entitled as a matter of right to an injunction issued by any court of competent jurisdiction restraining such violation or attempted violation of these terms and conditions by you. You agree that no bond or other security shall be required in connection with such injunction.

15. GOVERNING LAW IN CASE OF DISPUTE 
This site is controlled and operated by Holland America from its offices within the State of Washington, United States of America. These terms shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Seattle, King County, Washington and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

16. SEVERABILITY 
These terms and conditions incorporate by reference any notices contained on this website and constitute the entire agreement with respect to your access to and use of this website. Any provision of these terms and conditions which is determined by a court of competent jurisdiction to be unenforceable in any jurisdiction shall be severable from these terms and conditions in that jurisdiction without in any way invalidating the remaining provisions of these terms and conditions. The unenforceability of any provision in a given jurisdiction shall not make that provision unenforceable in any other jurisdiction.

17. MISCELLANEOUS TERMS 
17.1 These terms and conditions and the cruise contract constitute the entire agreement between you and Holland America Line pertaining to and governing your use of the site, including online cruise and shore excursion bookings. You also may be subject to additional terms and conditions that are applicable to certain parts of the site.

17.2 Your being permitted to use this site will not be construed as creating any joint venture, partnership, employment or agency relationship between you and Holland America Line.

17.3 In the event of litigation involving the use of this site, the prevailing party will be entitled to recover its reasonable attorneys' fees and costs.

17.4 This is the entire agreement between you and us relating to the subject matter herein and cannot be modified except in writing, signed by both you and a corporate officer of Holland America Line.

17.5 These terms and conditions are effective until terminated by Holland America Line, for any reason, with or without notice. Upon termination, you must destroy all materials obtained from this site and all copies thereof, whether made under the terms of these terms and conditions or otherwise.

17.6 Holland America Line reserves the right to bring any civil action in federal or state court in Seattle, Washington, arising from the improper or unauthorized use of this site, including for infringement of its trademarks and/or unauthorized use of copyrighted material.

HAL WEBSITE TERMS AND CONDITIONS.2015
12/02/15