Back to Loyalty Program - General

Answer: If you believe there is an error in your Cruise Day Credits, please mail or email a copy of the boarding pass page of your Express Docs, Onboard Spending Folio or Room Key from your cruise, which should display your name, ship and departure date. If your Onboard Spending Bonus Credits appear to be inaccurate, please send a copy of your final Onboard Spending Folio. Remember to include your full legal name and Mariner number along with the supporting documentation and mail to:

Mariner Society / Cruise Day Credit Request
450 Third Avenue West
Seattle, WA 98119

Or email the scanned documentation to:
mariner_society@hollandamerica.com

Please allow seven to ten days after your cruise or Cruisetour ends before requesting Cruise Day Credits. Unfortunately, we cannot adjust Cruise Day Credits without proper documentation.