Back to Packaging & Luggage

Answer: Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract.  Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Your travel advisor can provide you with additional information if you are interested in this option.

Restrictions: Holland America cruise ships do not have size restrictions for passenger travel bags and luggage, but airlines, limousines, charter flights that are part of Cruisetour itineraries, and other transfer vehicles do have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. You are responsible for complying with the policies. Please keep this in mind when packing.

Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Line’s Express Docs cruise documents, along with new luggage tags. Please see the following important information about your luggage tags.

Printable luggage tags are available at the Online Check-In start page. You may select to print as many as you need for your vacation.

The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. The representatives will help you with luggage tags. Also, luggage tags will be located near the entrance to the pier area where you will be checking in your luggage. The luggage tags are clearly marked with your ship name. Please attach a tag to each piece of luggage you will be checking on the cruise. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date.

Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you.

Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Pack shoes on top of other contents in your baggage to expedite the screening process. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov.

Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Due to safety and onboard security reasons personal Satellite dish/receivers, routers and other internet related equipment are not allowed onboard. Extension cords (without surge protectors) are allowed on board when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com.

Holland America Line assumes no responsibility for the items listed above. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line’s liability will not exceed US $250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer.  Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan.

Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. In the event of unexpected travel delays and emergencies, pack enough prescription medication for at least 2 weeks beyond the length of your travel itinerary. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Holland America Line will assist in filling prescriptions. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call.

Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcement authorities. This could result in legal proceedings. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe.

For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted.

Mobility Equipment: The safety of our guests and crew is our number one priority. For this reason:

Scooters and other mobility equipment are required to be securely stored and charged in the guest’s stateroom when not in use and may not be stored in hallways or elevator lobbies.

Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately.

Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters.

For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships.

For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com.