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Answer: Holland America Line refers to gratuity or tipping as “Crew Appreciation.” It is a daily amount automatically added to your onboard account and pooled to recognize the many hard-working team members who contribute to the guest experience. It represents an important part of their compensation.

Though Crew Appreciation is automatically added as a daily expense, guests may adjust the rate at any time during the cruise up to the time they settle their onboard account prior to disembarkation.

Crew Appreciation (Gratuity, Tip) Rates

Service Charges: An 18% Service Charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Local sales taxes are applied where required.

Gratuities and service charges on shore: Gratuities are not automatically applied or included in terminals, airports, ports-of-calls, and on shore excursions. We suggest service gratuities on shore follow customary local practices.

Can I adjust the tip/gratuity amount?
If our service exceeds or fails to meet your expectations, you are free to adjust the amount at the end of each segment and/or voyage. You can add or request a change through Guest Services once on board.

*Rates subject to change