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Holland America Line Extends Pause of Cruise Operations Through Dec. 15, 2020

With the continuation of travel and port restrictions due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through Dec. 15, 2020.

The pause extension affects Caribbean, Mexico, Panama Canal, Pacific Coastal, South America, Antarctica, Hawaii, South Pacific, Australia and Asia itineraries.

Guests Automatically Receive Bonus Future Cruise Credit
Those with impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:
• Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
• Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than Sept. 15, 2020.

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.

Recognizing the vital role travel advisors play in the success of the cruise industry, Holland America Line will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the FCC when rebooked.

As previously announced, Holland America Line paused global cruise operations and cancelled all Alaska, Europe and Canada/New England cruises for 2020; additional departures from the port of Vancouver, British Columbia, Canada, in 2020; and select Hawaii itineraries for early 2021.

  • Lesley

    I just want to thank Holland America for giving us all so much pleasure by anchoring in Torbay while sailings are cancelled. It is a beautiful sight in all weathers and much appreciated.

  • Kenneth Dick

    So, pause/cancellation extended to 31 December. If my 30 January Asia cancelled how does HAL handle airfare purchased through FlightEase?

  • Julie

    Hi Kenneth, that is a good question. How it’s handle depends on if you choose an FCC for your cancelled cruise or refund, and if you are paid in full or not. Please contact HAL reservations so someone can walk you through the process: 877-932-4259.

  • David Brown

    I have a cruise booked for March 21 but I think it’s too early to cruise. My travel agent wants full payment in early December. I have paid over 2500 pounds up front and they have told me if I cancel I will loose over 1200 pounds. Do you have any idea if your cancelations will extend though to March 21. Your assistance in this matter would be appreciated.

  • Kenneth Dick

    Reading about the Singapore Cruises to Nowhere & the CDC requirements it sounds like ships are going to sail at about 50% occupancy to maintain social distancing. How will Holland America handle overbooking (if that happens)?

  • Julie

    Hi David, please call reservations, as we don’t have these details at the blog.

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