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Volendam Concludes Charter in Rotterdam and Prepares to Cruise

Holland America Line’s Volendam departed Rotterdam today, completing a charter with the city and the government of the Netherlands that began in April. For the past six months, the ship has been home to families from Ukraine who fled the war there. Over the past several weeks, the families have been resettling with relatives or moving to more permanent accommodations in the Netherlands.

Volendam is headed for Trieste, Italy, where the ship will board guests September 24 and depart on a 14-day Holy Land & Ancient Kingdoms Explorer cruise – its first full voyage since the global industry pause in March 2020.

“It is a bittersweet time,” said Captain Ryan Whitaker. “We are sad to see the Ukrainian families leave, but also hopeful for them that this move into more sustainable housing helps them fully adjust into their new life in the Netherlands.”

On August 30, the Volendam team hosted an event on the ship at which the families thanked the city of Rotterdam, the Salvation Army (which coordinated many of the relief and social services provided to families), and the ship’s crew.

mosaci of ship

“It was a touching event with a number of the residents from various generations speaking of their experience on board, and how thankful they were to everyone involved,” Captain Whitaker said. “It was followed by some of the children singing for everyone in Ukrainian, which was very moving. During the event, Hotel General Manager Francois Birarda was presented with a tile picture of the Volendam made by the children, which will provide a lasting memory of our mission here in Rotterdam.”

The charter, funded by the government, was part of the Netherlands’ larger commitment to accommodate up to 50,000 Ukrainians. The Salvation Army and ship team members worked to make the ship feel as much like home as possible. Crew who speak Ukrainian were added to the team; children’s play areas were created on deck; and the ship’s entertainment stage was transformed into a creative learning area. Many of the adults found jobs in Rotterdam and the children attended local schools.

To commemorate the charter, Holland America Line is working to build a permanent display with mementos and artwork created by the families, so that future Volendam guests will know about this unique time in our history.

“At any given moment life can change so fast, and we should never take anything for granted,” said Hotel General Manager Francois Birarda. “There’s a lot of pride on Volendam in being able to play a small part in the Dutch government’s relief effort. We all have so many stories to tell about our very special guests these last six months.”

And while Volendam’s role in that effort may be finished, the job itself isn’t over.

“The Volendam team have done an amazing job serving our Ukrainian guests,” Captain Whitaker said, “but I have to give special praise to the Salvation Army and municipality of Rotterdam. They have worked tirelessly to look after the needs of these families, and they will continue to do so long after the Volendam returns to showing our guests the world.”

5 Comments
  • ANNETTE MAYER

    Cudos to HAL, it’s executives,officers and crew for showing the world how the meaning of caring for those in need!

    I am proud to be sailing on the Volendam October 8th. I cannot wait to thank everyone in person.

  • charlaine rosenbaum

    A big thank you to the crew of the Volendam for making the people of the Ukraine feel so welcome. This is what makes Holland America so special . I am proud to be a 4 star mariner .

  • Anne

    Proud of HAL to make this happen, and proud to say this is my cruise line! I cannot wait to see the tile ship when I cruise on her to South America in November.

  • Bob Janse

    40 Ukrainian ladies who first stayed at the Volendam have now found a temporary new “home” in the Simeon and Anna residential building and nursing home in Rotterdam.
    Upon arrival we received grateful stories about their stay on the Volendam. It is understandable that they are now happy with their own front door and that they can prepare their Ukrainian food themselves again, no matter how delicious the food has been on the Lido deck in recent months.

    It is admirable that almost all ladies found work in the Netherlands, even if it is often below their level of education and therefore do not need a benefit from the municipality of Rotterdam.

    It’s great that both the Holland America line and the MaasWonen housing cooperative (owner of Simeon and Anna) have offered and can offer help and support to these ladies who have experienced a lot in war zones and see all the misery that the Ukrainians left behind on a daily basis via television and social media. often their husbands who fight for their homeland, have to endure daily.

    Bob Janse
    Projectleader Social Innovation
    MaasWonen.

  • Jonathan Turvey

    Congratulations to Captain Whitaker and Francois Birarda and the entire Volendam team. A special ship, on a special mission that could only be achieved by a special crew.

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