Important Cruise Updates

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Holland America Line Extends Cruise Pause To Include Europe Departures, Roundtrip Seattle Departures Through June 2021

Guests booked on the impacted voyages are able to select a comparable cruise in 2022 at the 2021 cruise fare  

Last updated: March 16, 2021

While Holland America Line continues to work with government and port authorities to develop its plans to return to cruising, the company is extending its pause of European and Seattle roundtrip Alaska cruise operations to include departures through June 30, 2021. 

The pause on Alaska cruises sailing roundtrip from Seattle will impact cruises through June on Eurodam and Oosterdam, with a call at Victoria, British Columbia, Canada. Guests currently booked on the canceled roundtrip Seattle-Alaska June departures will be automatically moved to an equivalent cruise in 2022 at the 2021 fare, with all cash and Future Cruise Credit funds moved to the new booking. View Roundtrip Seattle Alaska replacement voyages PDF.  

The pause on Europe departures will impact cruises departing in May and June on Nieuw StatendamVolendam and Westerdam, along with the Collectors’ Voyages associated with those canceled cruises. Collectors’ Voyages combine nonrepeating itineraries for an extended, back-to-back cruise experience. View Europe replacement voyages PDF

Europe cruises affected by this pause in operation are: : 

  • Nieuw Statendam: Eight departures from May 2 through June 27, 2021, that include seven- and 14-day Norway and Baltic itineraries, as well as the 14- and 21-day Collectors’ Voyages of those cruises. 
  • Volendam: June 19, 2021, 14-day Adriatic Dream cruise and the 24-day Adriatic Dream and Greek Odyssey Collectors’ Voyage departing the same date.  
  • Westerdam: June 19, 2021, 12-day Greece and Adriatic Antiquities cruise and the 24-day Adriatic Antiquities and Mediterranean Romance Collectors’ Voyage departing the same date.

 

Holland America Line is notifying all guests and their travel advisors of their options. Guests currently booked on the canceled Europe and Alaska departures will be able to rebook on an equivalent cruise in 2022 at the 2021 fare – with all cash and Future Cruise Credit funds moved to the new booking. Guests should confirm their selection of 2021 to 2022 replacement voyages through the Cancellation Preferences Form no later than April 15, 2021. If guests decide not to accept a cruise booking in 2022 by April 15, 2021, they automatically default to receive a Future Cruise Credit of 110% of any cash paid on the booking. The minimum FCC is $25 and the maximum will be an amount up to the base cruise fare paid. Guests will retain any other FCC used for the canceled 2021 booking with all FCC amounts moved to their loyalty account for use on a future cruise booking. For all bookings in 2022, standard cancellation policies apply.

All Departure Guests Able to Rebook in 2022 on a Comparable Cruise
View Europe Replacement Voyages PDF
View Roundtrip Seattle Alaska Replacement Voyages PDF

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences Form to indicate their preference no later than April 15, 2021.   

The FCC is valid for sailings departing through Dec. 31, 2022. Noncruise fare purchases — shore excursions, airfare, gifts, dining and spa — will be transferred to a new booking if possible or automatically refunded via the method of payment used to purchase the services. 
Learn how to view and use your Future Cruise Credits

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences Form for all details.

Guests on impacted cruises or their travel advisors may call the appropriate office with questions at:

Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
Monday – Friday, 7:00 a.m. – 6:00 p.m. PST,
Saturday – Sunday 7:00 a.m. – 4:00 p.m. PST

Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873.
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency):
Contact us at 0344 338 8605.
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency):
Contact us at 1 300 987 322.
Monday – Friday, 8:30 a.m. – 7:00 p.m.

Future Cruise Credit (FCC) Terms & Conditions

The value of the FCC may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the FCC is valid until December 31, 2022, it must be booked within 12 months of the issue date. This offer cannot be transferred or used as a deposit. FCCs may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees and port expenses, Cancellation Protection Plans, FlightEase air, Hotel Service Charges, or other optional programs or services. OBCs cannot be used to pre-purchase services or amenities and may be used toward all onboard purchases but cannot be redeemed for cash or used in the Casino. Guests or their travel advisors should verify this offer with our Reservation Agent at the time the new reservation is booked. For guests’ convenience, the credits are built in direct association with Mariner Numbers so they will automatically be credited toward the cruise fare of the next Holland America Line sailing booked by the guest.

Learn how to view and use your FCCs

All FCCs expire 12 months from the date of issue and are subject to published terms, conditions, and restrictions.

Offer and its terms are subject to change.