Impacted Cruises

With the continuation of travel and port restrictions due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through Dec. 15, 2020. Departures on Volendam through April 16, 2021 including the 2021 Grand South America & Antarctica Voyage (and segments); Mexico & Sea of Cortez; Hawaii, Tahiti & Marquesas; and Panama Canal are also canceled.

Guests booked on the full cruise or segments of the 2021 Grand South America & Antarctica Voyage will be automatically rebooked on the corresponding 2022 voyage or segments of 2022 Grand South America & Antarctica, with a special $250 per person on board credit offer. The February 1, 2022, 32-day Hawaii, Tahiti & Marquesas aboard Volendam will be cancelled so that the ship can sail the 2022 Grand South America Voyage; those guests will be offered an opportunity to rebook the 35-day Hawaii, Tahiti & Marquesas on Zuiderdam departing February 27, 2022.

Guest bookings on impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:

• Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.

• Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services. Learn how to view and use your FCCs. 

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference before the deadline listed on the official email communication from Holland America Line.

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.

As a result of the global health situation, our third Pinnacle-class ship and our new flagship Rotterdam will now be delivered July 30, 2021, rather than her original delivery of May 2021. (Learn more about how we are honoring our history by renaming newbuild flagship Rotterdam.)  We regret this delay means that we must reschedule some upcoming voyages.

Guests booked on the voyages impacted by the delay will be automatically re-booked on the voyages as listed below. New booking numbers and confirmation will be sent to guests within 4 to 6 weeks. We know guests are eager to learn more about their new bookings, and we ask for your patience as we go through the process of building the replacement voyages and rebooking cruises.

To provide guests with a better idea of their new itineraries, we have provided tentative itineraries in the table below. Guests may also explore available Rotterdam itineraries. 

Guests on impacted cruises or their travel advisors may call the appropriate office with questions at:

Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
Monday – Friday, 7:00 a.m. – 6:00 p.m. PST,
Saturday – Sunday 7:00 a.m. – 4:00 p.m. PST

Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873.
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency):
Contact us at 0344 338 8605.
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency):
Contact us at 1 300 987 322.
Monday – Friday, 8:30 a.m. – 7:00 p.m.