Impacted Cruises

Holland America Line Extends Its Pause Of Cruise Operations To All Departures Through Dec. 15, 2020

Cancelled cruises include Caribbean, Mexico, Panama Canal and Australia

With the continuation of travel and port restrictions due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through Dec. 15, 2020. Departures on Volendam through April 16, 2021 including the 2021 Grand South America & Antarctica Voyage (and segments); Mexico & Sea of Cortez; Hawaii, Tahiti & Marquesas; and Panama Canal are also canceled.

Guests booked on the full cruise or segments of the 2021 Grand South America & Antarctica Voyage will be automatically rebooked on the corresponding 2022 voyage or segments of 2022 Grand South America & Antarctica, with a special $250 per person on board credit offer. The February 1, 2022, 32-day Hawaii, Tahiti & Marquesas aboard Volendam will be cancelled so that the ship can sail the 2022 Grand South America Voyage; those guests will be offered an opportunity to rebook the 35-day Hawaii, Tahiti & Marquesas on Zuiderdam departing February 27, 2022.


Guest bookings on impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:

  • Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
  • Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

 

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services. Learn how to view and use your FCCs

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference before the deadline listed on the official email communication from Holland America Line.

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.

Cruises Impacted By The Rotterdam Delivery Schedule Change

As a result of the global health situation, our third Pinnacle-class ship and our new flagship Rotterdam will now be delivered July 30, 2021, rather than her original delivery of May 2021. (Learn more about how we are honoring our history by renaming newbuild flagship Rotterdam.)  We regret this delay means that we must reschedule some upcoming voyages.

Guests booked on the voyages impacted by the delay will be automatically re-booked on the voyages as listed below. New booking numbers and confirmation will be sent to guests within 4 to 6 weeks. We know guests are eager to learn more about their new bookings, and we ask for your patience as we go through the process of building the replacement voyages and rebooking cruises.

To provide guests with a better idea of their new itineraries, we have provided tentative itineraries in the table below. Guests may also explore available Rotterdam itineraries

Cruises Impacted By The Rotterdam Delivery Schedule Change

Existing booking departure date Previous itinerary name New itinerary departure date New voyage ship New itinerary name
6/1/2021 12-Day Jewels of the Baltic 5/9/2021 Nieuw Statendam 14-Day Jewels of the Baltic
6/1/2021 19-Day Jewels of the Baltic & Viking Sagas 5/9/2021 Nieuw Statendam 21-Day Jewels of the Baltic & Norse Legends
6/6/2021 9-Day Norse Legends 6/6/2021 Nieuw Statendam 7-Day Norse Legends
6/6/2021 19-Day Norse Legends & Jewels of the Baltic 6/6/2021 Nieuw Statendam 14-Day Norse Legends & Viking Sagas
6/13/2021 7-Day Viking Sagas 6/13/2021 Nieuw Statendam 7-Day Viking Sagas
6/13/2021 14-Day Viking Sagas & Norse Legends 6/13/2021 Nieuw Statendam 14-Day Viking Sagas & Norse Legends
6/20/2021 7-Day Norse Legends 6/20/2021 Nieuw Statendam 7-Day Norse Legends
6/27/2021 7-Day Viking Sagas 6/20/2021 Nieuw Statendam 7-Day Norse Legends
6/20/2021 14-Day Norse Legends & Viking Sagas 6/27/2021 Nieuw Statendam 14-Day Voyage Of The Midnight Sun
6/27/2021 14-Day Viking Sagas & Norse Legends 6/27/2021 Nieuw Statendam 14-Day Voyage Of The Midnight Sun
7/4/2021 14-Day Norse Legends & Viking Sagas 6/27/2021 Nieuw Statendam 14-Day Voyage Of The Midnight Sun
8/1/2021 14-Day Norse Legends & Viking Sagas 6/27/2021 Nieuw Statendam 14-Day Voyage Of The Midnight Sun
8/8/2021 14-Day Viking Sagas & Norse Legends 6/27/2021 Nieuw Statendam 14-Day Voyage Of The Midnight Sun
8/15/2021 14-Day Norse Legends & Viking Sagas 6/27/2021 Nieuw Statendam 14-Day Voyage Of The Midnight Sun
7/19/2021 7-Day Viking Sagas 7/11/2021 Nieuw Statendam 7-Day Viking Sagas
7/4/2021 7-Day Norse Legends 7/11/2021 Nieuw Statendam 7-Day Viking Sagas
7/11/2021 7-Day Viking Sagas 7/11/2021 Nieuw Statendam 7-Day Viking Sagas
7/11/2021 21-Day Viking Sagas & Northern Isles 7/11/2021 Nieuw Statendam 21-Day Viking Sagas & Northern Isles
6/25/2021 14-Day Northern Isles 7/18/2021 Nieuw Statendam 14-Day Northern Isles
7/18/2021 14-Day Northern Isles 7/18/2021 Nieuw Statendam 14-Day Northern Isles
7/18/2021 21-Day Northern Isles & Norse Legends 7/18/2021 Nieuw Statendam 21-Day Northern Isles & Norse Legends
8/1/2021 7-Day Norse Legends 8/1/2021 Nieuw Statendam 7-Day Norse Legends
6/15/2021 24-Day Jewels of the Baltic & Northern Isles 8/8/2021 Nieuw Statendam 26-Day British Isles & Jewels of the Baltic
6/25/2021 24-Day Northern Isles & Jewels of the Baltic 8/8/2021 Nieuw Statendam 26-Day British Isles & Jewels of the Baltic
8/5/2021 24-Day Jewels of the Baltic & Northern Isles 8/8/2021 Nieuw Statendam 26-Day British Isles & Jewels of the Baltic
8/15/2021 24-Day Northern Isles & Jewels of the Baltic 8/8/2021 Nieuw Statendam 26-Day British Isles & Jewels of the Baltic
6/15/2021 10-Day Jewels of the Baltic 8/22/2021 Nieuw Statendam 12-Day Jewels of the Baltic
7/9/2021 10-Day Jewels of the Baltic 8/22/2021 Nieuw Statendam 12-Day Jewels of the Baltic
7/26/2021 10-Day Jewels of the Baltic 8/22/2021 Nieuw Statendam 12-Day Jewels of the Baltic
8/5/2021 10-Day Jewels of the Baltic 8/22/2021 Nieuw Statendam 12-Day Jewels of the Baltic
8/29/2021 10-Day Jewels of the Baltic 8/22/2021 Nieuw Statendam 12-Day Jewels of the Baltic
5/22/2021 22-Day European Splendor & Jewels of the Baltic 8/22/2021 Nieuw Statendam 24-Day Jewels of the Baltic & Iberian Adventure
9/15/2021 14-Day Iberian Adventure 9/3/2021 Nieuw Statendam 12-Day Iberian Adventure
9/15/2021 24-Day Iberian Adventure & Mediterranean Mosaic 9/3/2021 Nieuw Statendam 19-Day Iberian Adventure & Mediterranean Rivieras
5/15/2021 7-Day Premiere Voyage 8/1/2021 Rotterdam 7-Day Premiere Voyage
5/15/2021 17- Day Premiere Voyage & European Splendor 8/1/2021 Rotterdam 21-Day Premiere Voyage & European Splendor
5/22/2021 10-Day European Splendor 8/8/2021 Rotterdam 14-Day European Splendor
9/8/2021 21-Day Viking Sagas & Iberian Adventure 8/8/2021 Rotterdam 21-Day European Splendor & Viking Sagas
8/8/2021 7-Day Viking Sagas 8/22/2021 Rotterdam 7-Day Viking Sagas
8/15/2021 7-Day Norse Legends 8/22/2021 Rotterdam 7-Day Viking Sagas
8/15/2021 14-Day Northern Isles 8/29/2021 Rotterdam 14-Day Northern Isles
9/8/2021 7-Day Viking Sagas 9/19/2021 Rotterdam 7-Day Viking Sagas
7/9/2021 17-Day Jewels of the Baltic & Viking Sagas 9/19/2021 Rotterdam 21-Day Viking Sagas & Jewels of the Baltic
7/19/2021 17-Day Viking Sagas & Jewels of the Baltic 9/19/2021 Rotterdam 21-Day Viking Sagas & Jewels of the Baltic
8/29/2021 17-Day Jewels of the Baltic & Viking Sagas 9/19/2021 Rotterdam 21-Day Viking Sagas & Jewels of the Baltic

Guests on impacted cruises or their travel advisors may call the appropriate office with questions at:

Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
Monday – Friday, 7:00 a.m. – 6:00 p.m. PST,
Saturday – Sunday 7:00 a.m. – 4:00 p.m. PST

Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873.
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency):
Contact us at 0344 338 8605.
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency):
Contact us at 1 300 987 322.
Monday – Friday, 8:30 a.m. – 7:00 p.m.

Future Cruise Credit (FCC) Terms & Conditions

Learn how to view and use your FCCs

The value of the FCC may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the FCC is valid until December 31, 2022, it must be booked within 12 months of the issue date. This offer cannot be transferred or used as a deposit. FCCs may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees and port expenses, Cancellation Protection Plans, FlightEase air, Hotel Service Charges, or other optional programs or services. OBCs cannot be used to pre-purchase services or amenities and may be used toward all onboard purchases but cannot be redeemed for cash or used in the Casino. Guests or their travel advisors should verify this offer with our Reservation Agent at the time the new reservation is booked. For guests’ convenience, the credits are built in direct association with Mariner Numbers so they will automatically be credited toward the cruise fare of the next Holland America Line sailing booked by the guest.
 

All FCCs expire 12 months from the date of issue and are subject to published terms, conditions, and restrictions.
 

Offer and its terms are subject to change.