Important Cruise Updates

We are currently assessing enhanced health and safety protocols in light of COVID-19 and how they may impact our future offerings. Our actual offerings may vary from what is displayed or described here. Review our current Cruise Updates,  Health & Safety Protocols and CDC Travel Advisories.

Holland America Line Extends Cruise Pause to Include All Departures Sailing to or from a Canadian Port in 2021

Impacted voyages include Alaska, Canada/New England and Pacific Coastal sailings scheduled in 2021; similar cruises in 2022 not impacted
 

As Holland America Line continues to review and assess its plans around the Canadian Transport Ministry’s Interim Order that closed Canadian ports and waters to passenger vessels, the company is extending its pause of cruise operations to now include all sailings that depart from or conclude in a Canadian port in 2021. This will include several Alaska, three Canada/New England and two Pacific Coastal cruises in summer and fall of this year. It also includes all Land+Sea Journeys.

At this time, Alaska cruises departing from mid-May and sailing roundtrip from Seattle, Washington, are not being canceled. Discussions are underway with Canadian and United States government authorities to try to find a path forward to preserve these sailings. As more information is known, an announcement will be made. Guests on impacted Alaska cruises and Land+Sea Journeys involving a Vancouver, British Columbia, Canada, gateway may not move to roundtrip Seattle cruises at this time, as these departures are not open for sale pending further announcements.  

Guests Automatically Rebooked in 2022 on Similar Cruise 
Holland America Line is notifying guests and their travel advisors of their options. Guests on Alaska and Canada/New England canceled departures that are paid in full automatically will be rebooked on an equivalent cruise or Land+Sea Journey in 2022 at the fare paid for 2021 – with all cash and FCC funds moved to the new booking. No other action is needed when accepting the rebooked itinerary. Replacement 2022 booking confirmations will be automatically sent within 30 days of this announcement. View 2021 to 2022 replacement voyages

All guests receive the following options:

  • Paid in Full: Those who have paid in full will be automatically rebooked to the same cruise or Land+Sea Journey in 2022 at the fare paid for 2021.
  • Not Paid in Full: Those with bookings not paid in full may elect to be moved to the same cruise type or Land+Sea Journey in 2022 at the fare paid for 2021.  
     

If guests decide not to accept a cruise booking in 2022 by March 31, 2021, they automatically default to receive an FCC of 110% of any cash paid on the booking. The minimum FCC is $25 and the maximum will be an amount up to the base cruise fare paid. Guests will retain any other FCC used for the canceled 2021 booking with all FCC amounts moved to their loyalty account for use on a future cruise booking. For all bookings in 2022, standard cancellation policies will apply.

Due to the fact that there are no equivalent cruises in 2022, Pacific Coastal cruise guests will receive the option for an FCC or full refund.

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences Form to indicate their preference no later than March 31, 2021.

The FCC is valid for sailings departing through Dec. 31, 2022. Noncruise fare purchases — such as shore excursions, air fares, gifts, dining and spa — will be transferred to a new booking or automatically refunded via the method of payment used to purchase the services to the original form of payment.

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences Form for all details.

Guests on impacted cruises or their travel advisors may call the appropriate office with questions at:

Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
Monday – Friday, 7:00 a.m. – 6:00 p.m. PST,
Saturday – Sunday 7:00 a.m. – 4:00 p.m. PST

Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873.
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency):
Contact us at 0344 338 8605.
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency):
Contact us at 1 300 987 322.
Monday – Friday, 8:30 a.m. – 7:00 p.m.

Future Cruise Credit (FCC) Terms & Conditions

Learn how to view and use your FCCs

The value of the FCC may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the FCC is valid until December 31, 2022, it must be booked within 12 months of the issue date. This offer cannot be transferred or used as a deposit. FCCs may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees and port expenses, Cancellation Protection Plans, FlightEase air, Hotel Service Charges, or other optional programs or services. OBCs cannot be used to pre-purchase services or amenities and may be used toward all onboard purchases but cannot be redeemed for cash or used in the Casino. Guests or their travel advisors should verify this offer with our Reservation Agent at the time the new reservation is booked. For guests’ convenience, the credits are built in direct association with Mariner Numbers so they will automatically be credited toward the cruise fare of the next Holland America Line sailing booked by the guest.
 

All FCCs expire 12 months from the date of issue and are subject to published terms, conditions, and restrictions.
 

Offer and its terms are subject to change.