Important Cruise Updates

We are currently assessing enhanced health and safety protocols in light of COVID-19 and how they may impact our future offerings. Our actual offerings may vary from what is displayed or described here. Review our current Cruise Updates,  Health & Safety Protocols and CDC Travel Advisories.

Holland America Line Extends Pause in Cruise Operations

Pause to include April sailings, Alaska departures through mid-May, Mediterranean through early June and select Canada/New England

As Holland America Line continues to prepare and develop its plans to meet the Framework for Conditional Sailing Order issued by the U.S. Centers for Disease Control and Prevention (CDC), the company is extending its pause of cruise operations for all departures through April 30, 2021. This includes Alaska, Mexican Riviera, Pacific Coast, Caribbean, Mediterranean and Canada/New England departures.

The line also will cancel all Alaska cruises through mid-May, Alaska departures on three ships through early June, any Land+Sea Journeys connected with canceled Alaska sailings, Mediterranean cruises through early June and Zaandam’s Canada/New England itineraries through August.

Cruises impacted by this pause in operation are:

  • All cruise departures through April 30, 2021.

  • Alaska: Eurodam and Oosterdam through the first week of June (roundtrip from Seattle); Koningsdam through mid-May (roundtrip from Vancouver, British Columbia, Canada); Nieuw Amsterdam and Noordam through mid-May (roundtrip Vancouver and between Vancouver and Whittier, Alaska); and Zuiderdam though early June (roundtrip from Vancouver).

  • Mediterranean: Volendam cruises through early June (between Venice and Civitavecchia [Rome], Italy); Westerdam though early June (roundtrip from Venice or between Venice and Piraeus [Athens], Greece).

  • Canada/New England: All Zaandam cruises through August (between Boston, Massachusetts, and Montreal, Quebec, Canada).


Guests and their travel agents are being notified of the cancellations and options for Future Cruise Credits (FCC) and rebooking.

Holland America Line is closely following the protocol set forth by the CDC, and is preparing ships and implementing procedures to meet all requirements for approval to sail following the pause.

Guests Automatically Receive Bonus Future Cruise Credit
Cruises impacted automatically will be canceled, and no action is needed when opting for the Future Cruise Credit. All guests will receive an FCC per person as follows:

  • Paid in Full: Those who have paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
 
  • Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of their deposit. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.


The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022.  Non-cruise fare purchases — such as shore excursions, gifts, dining and spa — will not be transferred to a new booking and will be refunded to the original form of payment. Other funds such as air fares paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than Feb. 15, 2021.  

The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.

Guests on impacted cruises or their travel advisors may call the appropriate office with questions at:

Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
Monday – Friday, 7:00 a.m. – 6:00 p.m. PST,
Saturday – Sunday 7:00 a.m. – 4:00 p.m. PST

Rotterdam Office (EUR currency):
Contact us at 00800 1873 1873.
Monday – Friday, 9:00 a.m. – 6:00 p.m.
For Netherlands contact us at 0800 724 5425.
Monday – Friday, 9:00 a.m. – 6:00 p.m.

Southampton Office (GBP currency):
Contact us at 0344 338 8605.
Monday – Friday, 9:00 a.m. – 5:30 p.m.

Sydney Office (AUD currency):
Contact us at 1 300 987 322.
Monday – Friday, 8:30 a.m. – 7:00 p.m.

Future Cruise Credit (FCC) Terms & Conditions

Learn how to view and use your FCCs

The value of the FCC may be applied to the cruise fare only of a new cruise or Land+Sea Journey reservation with Holland America Line, and it is combinable with any other applicable discount. While the FCC is valid until December 31, 2022, it must be booked within 12 months of the issue date. This offer cannot be transferred or used as a deposit. FCCs may not be used for onboard expenses, pre- and post-cruise packages, shore excursions, taxes, fees and port expenses, Cancellation Protection Plans, FlightEase air, Hotel Service Charges, or other optional programs or services. OBCs cannot be used to pre-purchase services or amenities and may be used toward all onboard purchases but cannot be redeemed for cash or used in the Casino. Guests or their travel advisors should verify this offer with our Reservation Agent at the time the new reservation is booked. For guests’ convenience, the credits are built in direct association with Mariner Numbers so they will automatically be credited toward the cruise fare of the next Holland America Line sailing booked by the guest.
 

All FCCs expire 12 months from the date of issue and are subject to published terms, conditions, and restrictions.
 

Offer and its terms are subject to change.