Crew Appreciation and Service Charge Policy
The “Crew Appreciation” is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. The amount of the Crew Appreciation will be based on stateroom category, as set out below:
We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable.
A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare.
If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package.
All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas.