What are the cancellation policies for shore excursions?
Answer: Cancellations for pre-paid tours are allowed up to 3 days prior to cruise embarkation and will be refunded to the credit card used for the purchase. If within 3 days of embarkation, all changes/cancellations must be done onboard the ship and refunds will be applied to your onboard account. If the credit is not fully utilized during the cruise, the balance will be paid to that passenger by the ship's Purser at the end of the voyage. If cancellation occurs onboard after the cancellation deadline for specific shore excursions, a 100% cancellation fee will apply. The ship's shore excursions office will be able to advise you of the cancellation deadline applicable to each tour. Optional shore excursions during the land portion of a Land & Sea Journey are non-refundable within 3 days of your Land & Sea Journey departure date. Group shore excursions cancelled within three days prior to embarkation (sail) date are nonrefundable. Custom tours may have different cancellation deadlines which will be stated in the proposal. In the rare instance that tours are cancelled by Holland America Line or the tour operator, the full amount will be refunded within four to six weeks after the voyage ends.