Answer: If you are due a refund or reimbursement from your recent cruise, follow these steps:
During your cruise, expect to receive a letter three days before the end of your sailing informing you about your current credit balance and next steps. Upon settlement of your shipboard folio (typically at the end of the cruise), you will receive an e-mail with a link to redeem your refund. Follow the instructions to redeem your refund:
If you have any questions, our dedicated support team is ready to assist you at refundsupport@hollandamerica.com.