Answer: For guests who have made independent flight plans and purchased any of Holland America Line’s transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service.
Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425.
Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks.
Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel.
Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. Reconfirm any special transfer requirements for disembarkation with the on board. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Please call the Guest Accessibility Department for detailed information.