What do I need to know about arriving to the cruise departure port?
Answer: The following information should be used as a guideline only. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents.
City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily.
Arriving by Air: Holland America Line representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Holland America signs. If you do not see our representatives, please have one paged. Please note: This service is available only on days of sailing. Please refer to Express Docs for more specific information regarding your arrival airport.
Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Transfers are available to Flight Ease® guests and to guests who have independent flight plans. For more information see our transfers FAQ.
Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service.