How do I communicate while at sea?
Answer: Telephone: At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During our regular business hours, please call: 1-800-426-0327.
Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*.
*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.
Additionally, you can call the ship directly from the shore. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is US$7.95 per minute and billing begins at the time specified.
Please have the ship’s name, your party’s name and stateroom number before you call.
Instructions:
Dial 1-800-993-5483 (US). From outside the U.S. access 1-321- 837-6106.
Listen to the announcement
Listen to the menu and select the number that corresponds to the ship you are calling.
If you receive a busy signal or message, please hang up quickly and try your call again.
Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Internet is accessible from the comfort of workstations on board or from a personal laptop. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you.
Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Simply register through Holland America Line Navigator™, select “Paid Internet” and choose between a Voyage and a Daily plan. (Voyage plans cover your entire cruise and are available at a discounted rate. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Want to read your email, catch up on the latest news and check your finances? Purchase a Surf plan, part of the Have It All fare. To use messaging and basic video apps, such as YouTube, Skype and Vimeo, choose the Premium plan. To stream from your content streaming services such as Netflix, Disney+, Prime, Max and others, choose the Stream plan. Please contact Ship Services for further information.
Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Guests may buy stamps in port or purchase them from the Guest Services by charging their shipboard account. All mail is subject to local postal office procedures and rates in the port mailed. Mail is provided to the Port one hour before sailing.
Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.
The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellularatsea”, “Ship Roam” or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.
For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.
For questions about your service or about billing, please contact your home network customer service.
AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship).