How do I print a boarding pass?
Answer: You can print your boarding pass after Online Check-In is complete. The green Print Boarding Pass button will be available only after the following:
- All 6 sections of Online Check-In have been completed and indicate a green checkmark;
- You have made your final payment more than 24 hours previous;
- Your documents have been processed by Holland America Line;
- It is less than 15 days prior to sailing.
If the Print Boarding Pass button is green, but you’re unable to print, try these solutions:
Open or Save As
Click once, pause, then click once more. If a box or bar opens at the bottom of the page that reads “Save or Open,” click “Open.” If the messages says “Save or Save As…”click “Save As” and the Open option should display next.
Blocked Browser Pop-Up Windows
After clicking the Print Boarding Pass button, the screen may read “Loading.” Look to the top right corner. There may be a small white box containing a smaller red box that has an X in it. This indicates a pop-up has been blocked. Click the box and an alert will appear saying the following pop-ups have been blocked. Click the blue link and that will open the Boarding Pass to print.
Clear Cache and Cookies
Clearing your browser’s cache and cookies may also correct the issue. If you are using a PC, hold down the Ctrl+Shift+Delete keys. Then select the two boxes that say Temporary Internet Files and Website Files, and the box next to cookies and website data.
To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences. Click the Privacy tab. Click the Remove All Website Data button to delete all cookies currently stored by Safari. (To remove only certain cookies, click the Details button, select the cookies you want to remove and click the Remove button. Click Done when you’re finished.)
To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences. Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu. Click the Develop button and choose Empty Caches to clear Safari’s cache.