What do I need to do before boarding?
Answer: We strongly encourage you to complete the check-in process at our website at hollandamerica.com and to download the Holland America Line Navigator App. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picture taken if you have not uploaded a photo on Navigator. Your stateroom keycard will be delivered to your stateroom.
Please Note: This online procedure must be completed prior to your sail date.
If you completed the Online Check-in, please have the following documents ready to present at check-in:
Express Docs including your Boarding Pass
Proper proof of citizenship
Applicable Visas
U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. If we do not have your information by this deadline, you will be unable to sail. Guests are urged to complete the Online Check-in process before leaving home. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You will be responsible for all costs you incur to join the vessel at the next port.
Ship Identification Card: Upon completion of check-in you will receive a ship identification card. This ship ID card serves as your identification for security procedures when embarking and disembarking the ship, and for making purchases on board. It is also your access card to your stateroom.
Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security.
Embarkation Time: Boarding begins at 12:00 pm. All guests must be checked in at least 90 minutes prior to the published sailing time.
To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Some clearances will require face to face inspections, details will be communicated to you onboard. Rest assured that your passport will be fully secured by our staff.
Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing.
Our embarkation procedures are smooth and easy—you carry nothing but your hand baggage, and everything is beautifully organized. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We anticipate that your stateroom will be ready at approximately 1:00pm. Therefore, you are welcome to make yourself at home in the bar, lounge or pool areas. Your baggage will arrive in your stateroom later that afternoon. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am.
Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section.