Back to Cancellations

Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. 

Please note if you are booked through a Travel Advisor, you must contact them to process any cancellation unless you are within 7 days of travel.

United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man

Written cancellations need to be sent to:
Enquiries@hollandamerica.co.uk

Phone:
0344-338-8605 

Hours:
Monday – Friday, 9 a.m. to 5.30 p.m. 
Saturday, 8 a.m. to 4:00 p.m. 
Sunday, closed. 

Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark

Written cancellations need to be sent to:
informatie@hollandamerica.com

From the Netherlands you can call:
0800 724 5425 (Local number if cannot call Toll Free is 010 808 0284)

Hours:
Monday – Friday, 9 a.m. to 6.30 p.m. (CET) 
Saturday, 9 a.m. to 4:00 p.m. (CET) 
Sunday, closed.

From Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark you can call:
00800 1873 1873 (Local number if cannot call Toll Free is +31 10 808 0794)

Hours:
Monday – Friday, 9 a.m. to 5.30 p.m. (CET) 
Saturday, 9 a.m. to 4:00 p.m. (CET) 
Sunday, closed. 

Australia

Written cancellations need to be sent to:
generalenquiries@hollandamerica.com.au

Phone:
1300-987-322

Hours:
Monday – Friday, 8.30 a.m. to 7 p.m.
Saturday, 9 a.m. to 5:00 p.m.
Sunday, closed.

United States and all other countries

Written cancellations need to be sent to*:
Hal_Reservations@HollandAmerica.com

Phone (United States & Canada):
1–877–932–4259 or 206-626-7020

Hours:
Monday – Friday, 5 a.m. to 7 p.m. (PST)
Saturday & Sunday, 6 a.m. to 5:00 p.m. (PST)

*Please note if you haven’t received confirmation within five business days, please contact us again.

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: View Cancellation Policy

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel advisor. Travel advisors may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.

Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

Updated 03/27/2025