What do I need to do before disembarkation?
Disembarkation information is provided shortly before the end of your cruise and includes procedures for customs formalities, luggage handling, travel arrangements, disembarkation, and other related details.
Complete the disembarkation form (if needed)
A disembarkation form will be distributed if Holland America Line does not have your disembarkation information, or if it does not have your flight schedule
Complete the form and return it to Guest Services as soon as possible
Luggage handling on the last night
On the last night of your cruise, place your baggage outside your stateroom before you retire.
Do not place baggage over the emergency floor lighting
Ensure the appropriate baggage tags are affixed to each bag, because tags include your departing flight information
What to keep with you (do not put in tagged luggage)
Do not place valuables in tagged luggage
Keep key items with you so you can access them easily
Keep with you or keep in a carry-on bag:
Personal identification
Electronic airline tickets
Customs forms
Medications
Other important items
The clothes and shoes you intend to wear on the last day
Cash, credit cards, or debit cards
Jewelry, gold, silver, or similar valuables
Securities, financial instruments, records, or other valuable or business documents
Laptop computers, cellular telephones, cameras, or other video or electronic equipment
Hearing aids
Electric wheelchairs or scooters
Binoculars
Film, videotape, computer disks, audio disks, tapes, or CDs
Ship card reminder
You will need your ship card when you disembark
Have it available at the gangway, and do not pack it in your tagged luggage
Onboard account settlement
On the morning of disembarkation, guests with no credit card payment need to settle their onboard account
Promotional credits are nonrefundable, and cash deposits can be made on the last day of the cruise
Disembarkation time and what to expect in port
The ship’s estimated arrival time at the port of disembarkation is shown on your cruise itinerary
Upon arrival, the ship is subject to government procedural requirements. After completion, guests will be allowed to disembark
Disembarkation is usually completed within two to four hours after the ship’s arrival, and all guests are required to disembark during this timeframe
Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport, and the time needed depends on the disembarkation port
Luggage Direct Service
For guests who want additional support with post-cruise luggage handling, Holland America Line offers a Luggage Direct Service option on select sailings.