Back to Boarding and Online Check-In

You can print your boarding pass after Online Check-In is complete and all required conditions have been met.

The green Print Boarding Pass button will only be available when:

• All six sections of Online Check-In have been completed and display a green checkmark

• Your final payment was made more than 24 hours ago

• Your documents have been processed by Holland America Line

• It is fewer than 15 days prior to sailing

Once you’ve completed check in and everything is ready, select the green Print Boarding Pass button to print your boarding pass.

If the Print Boarding Pass button is green but you cannot print

Try the following troubleshooting steps:

Open or Save As

• Click the Print Boarding Pass button once, pause, then click once more

• If a bar or box appears at the bottom of the screen reading “Save” or “Open,” select Open

• If you see “Save” or “Save As,” choose Save As, and the Open option should appear next

Blocked browser pop-up windows

• After clicking the Print Boarding Pass button, the screen may display “Loading”

• Check the top-right corner of your browser for a small white box with a red X

• This indicates a blocked pop-up

• Click the box, then select the blue link in the alert to open the boarding pass for printing

Clear cache and cookies

Clearing your browser’s cache and cookies may resolve some issues

For PC users:

• Hold down Ctrl + Shift + Delete

• Select Temporary Internet Files and Website Files

• Select Cookies and Website Data, then clear

For a Mac (Safari) users:

• Click Safari in the Apple menu bar and select Preferences

• Open the Privacy tab

• Click Remove All Website Data to delete all cookies

• To remove specific cookies only, select Details, choose the cookies, then click Remove

To clear cache on a Mac (Safari):

• Open Safari > Preferences > Advanced

• Select Show Develop Menu in Menu Bar

• Click Develop in the menu bar and choose Empty Caches