Aviso de privacidad de Holland America

Question 1

Información adicional sobre Holland America y sus afiliadas

Answer

A.J. Juneau Dock, LLC, AIDA Kundencenter GmbH, Air-Sea Holiday GmbH, Alaska Hotel Properties LLC, Amber Cove Cruise Terminal S.A.S., APVS S.r.L., Barcelona Cruise Terminal SLU, Bay Island Cruise Port, S.A., Belize Cruise Terminal Limited, Carnival Bahamas FC Limited, Carnival Bahamas Holdings Limited, Carnival Corporation Hong Kong Limited, Carnival Corporation Korea Ltd., Carnival Corporation Ports Group Japan KK, Carnival Grand Bahama Investments Limited, Carnival Investments Limited, Carnival Japan, Inc., Carnival License Holdings Limited, Carnival Maritime GmbH, Carnival Port Holdings Limited, Carnival Support Services India Private Limited, Carnival Technical Services (UK) Limited, Carnival Technical Services Finland Limited, Carnival Technical Services GmbH, Carnival UK Ltd., Carnival Ventures Ltd., CC U.S. Ventures, Inc., CCL NB 6371 Limited, CCL NB 6372 Limited, CCL NB 6373 Limited, Chantier Naval de Marseille SAS, Costamed Ship Services S.r.L., Costa Crociere S.p.A., Costa Cruceros S.A., Costa Cruise Lines Inc., Costa Cruises Customer Center S.L.U., Costa Cruises Shipping Services (Shanghai) Company Limited, Costa Cruises Travel Agency (Shanghai) Co., Ltd., Costa Cruzeiros Agencia Maritima e Turismo Ltda., Costa International B.V., Costa Kreuzfahrten GmbH, Cozumel Cruise Terminal S.A. de C.V., Cruise Administration Services Inc., Cruiseport Curacao C.V., Cruise Ships Catering & Services International N.V., Cruise Terminal Services, S.A. de C.V., CSMART Real Estate B.V., CSMART Real Estate C.V., D.R. Cruise Port, Ltd., D.R. Cruise Port II, Ltd., Ecospray Technologies S.r.L., Ecospray Technologies, LLC, Finpax S.r.L., Fleet Maritime Services (Bermuda) Limited, Fleet Maritime Services Holdings (Bermuda) Limited, Fleet Maritime Services International Limited, Floating Docks S. de R.L., Gibs, Inc., Global Experience Innovators, Inc., Global Fine Arts, Inc., Global Shipping Service (Shanghai) Co., Ltd., Grand Bahama Shipyard Ltd., Grand Cruise Shipping Unipessoal LdA, Grand Turk Cruise Center Ltd., GXI, LLC, HAL Antillen Limited, HAL Beheer B.V., HAL Maritime Ltd., HAL Properties Limited, HAL Services B.V., Holding Division Iberocruceros SLU, Holland America Line Inc., Holland America Line Limited, Holland America Line - USA Inc., HSE Hamburg School of Entertainment GmbH, Ibero Cruzeiros Ltda., Information Assistance Corporation, International Leisure Travel Inc., International Maritime Recruitment Agency, S.A. de C.V., Klondike Holdings, LLC, Ketchikan Dock Company, LLC, Marseille Provence Cruise Terminal SAS, Milestone N.V., Navitrans S.R.L., Open Sea Crewing Agency Inc., P&O Holland America Cruises International Limited, P&O Properties (California), Inc., Piccapietra Finance S.r.l., Prestige Cruises N.V., Holland America Cays Ltd., Holland America Cruise Lines, Ltd., Holland America Cruises and Tours, Inc., Holland America Cruises Corporation Inc., Holland America U.S. Holdings, Inc., RCT Maintenance & Related Services, S.A., RCT Pilots & Related Services, S.A., RCT Security & Related Services, S.A., Roatan Cruise Terminal S.A. de C.V., Royal Hyway Tours, Inc., Santa Cruz Terminal, S.L., Seabourn Cruise Line Limited, SeaVacations Limited, SeaVacations UK Limited, Ship Care (Bahamas) Limited, Sitmar Cruises Inc., Spanish Cruise Services N.V., Spezia & Carrara Terminal S.R.L., Stazioni Marittime S.p.A., Sun Holland America Limited, Sun Holland America II Limited, Sunshine Shipping Corporation Ltd., Tour Alaska, LLC, Transnational Services Corporation, Trieste Adriatic Maritime Initiatives S.r.L., Trieste Terminal Passeggeri S.p.A., Trident Insurance Company Ltd., Venezia Investimenti S.r.L., Venezia Terminal Passeggeri S.p.A., Welcome Travel Group S.p.A., Westmark Hotels, Inc., Westmark Hotels of Canada, Ltd., West Sicily Gate S.r.L., Shamal Venture Cruise Terminal LLC, Skagway Port & Rail, Inc.

Question 2

Información adicional para residentes del EEE, el Reino Unido y Suiza

Answer

Personal information	How we use it	Lawful basis we rely on
REGISTRATION & PROFILE.
If you sign up for an account or fill out your traveler profile, we collect information like your name and contact details (including communications preferences).	To manage your account, provide services, offer rewards and our loyalty program, help with customer support, and communicate with you and your travel companions (including to send personalized marketing).	The processing is necessary for the performance of a contract with you. For marketing messages, where permitted by law our processing is necessary for our legitimate interests, namely promoting our products and services. Where required by law, we will only send you personalized marketing communications with your consent. We will process your communications preferences to comply with legal obligations to which we are subject (in respect of marketing) or if processing is necessary for the performance of a contract with you (for service-related communications).
TRAVEL BOOKINGS & ORDERS.
If you book travel or order products with us, we collect information including your name, contact details, payment info, credits, discounts and voucher codes, participation in membership programs, passport or other travel documentation details. We also collect information about the products you purchase from us and bookings you make with us, including the date of travel and destination, accommodation preferences and travel class.	We use this information to process your order and fulfil purchases, ship any purchased products, book your travel plans, validate your identity and ability to travel, allow you to manage your bookings and travel via your account and communicate with you and your travel companions.	The processing is necessary for the performance of a contract with you. Where we are required by law to process information to facilitate validations of your identity and ability to travel, the processing is necessary to comply with a legal obligation to which we are subject.
	We use this information to comply with anti-money laundering and similar legal obligations.	The processing is necessary for compliance with a legal obligation to which we are subject, or, where that legal obligation arises under the laws of a country outside the EEA, UK or Switzerland, the processing is necessary for our legitimate interests namely complying with applicable law outside the EEA, UK or Switzerland.
	We use this information to investigate and resolve chargebacks or disputed transactions.	The processing is necessary for the performance of a contract with you.
We may also collect information that you share during the booking process regarding any medical conditions, dietary restrictions, disabilities and special assistance needs.	We use this information to ensure that we can meet any medical, dietary and assistance needs when providing our Services. We collect this information in order to ensure your safety and security onboard in accordance with our obligations under applicable law and our Terms of Service; in some cases, this may result in denial of booking or boarding if we are not able to ensure appropriate safety and security.	The processing is necessary to comply with a legal obligation to which we are subject. The additional condition relied on is that processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of social protection law.
We may collect information regarding criminal offences or court orders and notices concerning you that you decide to share during the booking process. We may also receive information regarding criminal offences or court orders and notices concerning you from authorities or public registers.	We use this information to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service, identify risks to the safety and security of our guests and, where appropriate, implement additional measures to protect them. In some cases, this may include denial of booking or boarding.	The processing is necessary for our legitimate interests, namely to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service. Processing of criminal offence data will be carried out only where authorized by applicable law in the EEA, a Member State, the UK or Switzerland, including to the extent necessary to safeguard children and other individuals at risk.
INQUIRIES & COMMUNICATIONS.
If you contact us to request information like an itinerary, deck plan, brochure, or video, or otherwise communicate with us (including via calls to our customer service call center or live chat), we collect your name, contact details, and any other information you include in your message or relevant to your interaction.	We use this information to respond to your questions, help you communicate with us and other guests, provide the information you requested, improve our Services, and grow our business.	If you communicate with us about an existing booking you have made or to make a booking, the processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract with you. When you send us any general inquiries and feedback, our processing is necessary for our legitimate interests, namely communicating with past and prospective customers and identifying ways in which we can improve our Services and grow our business.
We may record, transcribe and analyze calls for training and monitoring purposes.	We use this information to analyze and improve our customer service.	The processing is necessary for our legitimate interests, namely to identify ways we can improve and enhance our customer service. Where required by law in your jurisdiction, we rely on your express consent.
SURVEYS, FOCUS GROUPS & SWEEPSTAKES.
If you take part in a promotion, fill out a survey, participate in a focus group or enter a contest, we collect your name, contact details, and any other information you provide.	We use this information to manage the relevant survey, focus group, contest or sweepstake, and communicate with you about the survey, focus group, contest or sweepstake.	The processing is necessary for the performance of a contract with you.
	We use this information to do market research, improve our marketing, identify ways in which we can improve and grow our business and publicize feedback.	The processing is necessary for our legitimate interests, namely promoting and improving our business.
REFERRALS.
When you participate in our referral program, we collect information including name, contact information, details of referrals you have made or received on the Service and any credits you receive as part of the program.	We use this information to operate our referral program and to reward participation in the program.	The processing is necessary for the performance of a contract with you.
ALL PERSONAL INFORMATION SET OUT ABOVE.
We may use all Information we collect when you make a booking or otherwise contact us (other than sensitive information such as information concerning your health, disabilities or criminal offence information) for systems testing, training, improvement and technical development, personalizing the service, and advertising activities. This may include analyzing information using artificial intelligence in order to identify improvements and train our operators.	We may use this information for systems testing, training, improvement and technical development.	The processing is necessary for our legitimate interests, namely to train, enhance, improve and fix issues or errors in the Services.
	We use this information to identify (including by inference) your preferences and interests and provide you with a personalized experience of our Services, as well as to inform our, and our partners’ personalised advertising activities and personalize our communications (including marketing communications) with you.	The processing is necessary for our legitimate interests, namely to personalize the Services we offer and to promote our business and the services we offer.
We may use all Information we collect when you make a booking or otherwise contact us for the purpose of bringing or defending against claims, and for dispute management.	We use this information to investigate and resolve disputes, bring and defend claims and to enforce our Terms of Service and any other contracts you have entered into with us.	The processing is necessary for our legitimate interests, namely to protect Holland America and defend Holland America’s legal interests. Where processing involves sensitive data such as data concerning health, disability or criminal offence data, the additional condition relied upon is that the processing is necessary for the purposes of establishing, exercising or defending legal rights.

Question 3

Información adicional para vacaciones en el Reino Unido, el EEE o Suiza

Answer

Personal information	How we use it	Lawful basis we rely on
PASSENGER INFORMATION
We will collect your name, address, date of birth and passport or other ID details. Where required, we may also collect information about any visas or other travel authorizations you hold.	We use this information, together with information about your itinerary and travel arrangements, to verify your identity and grant you access to our vessels.	The processing is necessary for the performance of a contract with you.
	We use this information to comply with our obligations under applicable immigration law, including verifying eligibility to travel and reporting advanced passenger information to appropriate authorities.	The processing is necessary for our compliance with a legal obligation to which we are subject. Where such legal obligation arises under the laws of a country outside of the EEA, UK or Switzerland, the processing is necessary for our legitimate interests, namely complying with our obligations under applicable laws.
Information about any medical conditions, dietary restrictions, disabilities and special assistance needs.	We use this information to ensure that we can meet any medical, dietary and mobility assistance needs when providing our Services.	The processing is necessary to comply with a legal obligation to which we are subject. The additional condition relied on is that processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of social protection law.
	In accordance with our Terms of Service , we may use this information to deny boarding if we are not able to ensure your appropriate safety and security. We will maintain records of such actions.	The processing is necessary for our legitimate interests, namely to take actions in accordance with our Terms of Service and defend against actual or potential claims. The additional conditions we rely on for processing any health data for these purposes is that processing is necessary for the establishment, exercise or defense of legal claims.
We may receive information regarding criminal offences or court orders and notices concerning you from authorities or public registers.	We use this information to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service , identify risks to the safety and security of our guests and, where appropriate, implement additional measures to protect them. In some cases, this may include denial of boarding.	The processing is necessary for our legitimate interests, namely to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service . Processing of criminal offence data will be carried out only where authorized by applicable law in the EEA, a Member State, the UK or Switzerland, including to the extent necessary to safeguard children and other individuals at risk.
AMENITIES, EXCURSIONS & ADD-ON SERVICES.
If you use our amenities, attend excursions or buy things or Services on board, we collect your name, contact information, account details, onboard credit information, travel details, payment info (including how you pay) and purchase information. If you use your Shipboard card to use our amenities, attend excursions or buy things or Services on board, we will also collect information regarding the date / time you use your Shipboard card and your connected account information.	We use this information to process your purchase, manage your Services and communicate with you and your travel companions. If third-party companies provide the Services, we will share your information with them.	The processing is necessary for the performance of a contract with you.
	We use this information to comply with anti-money laundering and similar legal obligations.	The processing is necessary for compliance with a legal obligation to which we are subject, or, where that legal obligation arises under the laws of a country outside the EEA, UK or Switzerland, the processing is necessary for our legitimate interests namely complying with applicable law outside the EEA, UK or Switzerland.
	We use this information to investigate and resolve chargebacks or disputed transactions.	The processing is necessary for the performance of a contract with you.
For some services, we may also need your health information and information related to any disabilities.	We use this information to manage your Services, and ensure that we are able to provide the Services in a way that reflects any health restrictions you may communicate to us.	The processing is necessary to comply with a legal obligation to which we are subject, or is necessary for our legitimate interests, namely ensuring health, safety and security onboard our vessels and during excursions and activities. In some cases, the processing may be necessary for our legitimate interests in defending legal claims. The additional conditions relied for processing any health and disability data is that processing is necessary for the purposes of: carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of social protection law; for reasons of public interest in the area of public health; or for the establishment, exercise or defense of legal claims.
HEALTH AND SAFETY INCIDENTS AND HEALTH SCREENINGS
If you get injured, fall ill, or are involved in an incident while traveling with us, we collect your name, health information, and details about what happened. We may conduct health screenings and access your medical records following a health and safety incident you are involved in. We may also check for symptoms of illnesses like COVID-19 using temperature checks, questionnaires, and tissue samples.	We use this information investigate incidents, to take care of everyone’s medical and safety needs, keep records, provide assistance, protect everyone's rights, for security and public health reasons, prevent fraud, and to improve the safety of our Services.	The processing is necessary for our legitimate interests, namely ensuring health, safety and security onboard our vessels and during excursions and activities, as well as pursuing or defending legal claims. The additional conditions we rely on for processing any health data for these purposes is that processing is necessary: to protect your or another person’s vital interests (if you are physically or legally incapable of giving consent); for the purposes of preventive medicine and for the provision of health care or treatment; for reasons of public interest in the area of public health; or for the establishment, exercise or defense of legal claims.
OTHER INCIDENTS.
We collect information relevant to certain incidents on our vessels, such as incidents of alleged criminal activity. If you are involved in an incident while traveling with us, we collect information such as your name, age, travel documentation, details of relevant incidents, (where relevant) video footage and photos and records of our actions taken. This may include information related to actual or suspected criminal offences.	We use this information for investigating incidents and protecting our, and our passengers’ and crews’ rights, security and interests and to prevent fraud. We will keep a record of such incidents and may use this information to take protective measures in relation to future travel, such limiting access to credit or (in some circumstances) denial of boarding.	The processing is necessary for our legitimate interests, namely ensuring health, safety and security onboard our vessels, preventing disruption and abuse on our Services, as well as pursuing or defending legal claims. Processing of criminal offence data will be carried out only where authorized by applicable law in the EEA, a Member State, the UK or Switzerland, including to the extent necessary to safeguard children and other individuals at risk.
PHOTO & VIDEO FOOTAGE.
We take a security photo of you for when you board our ships.	We may use facial recognition on your security photo to help with boarding and exiting the ship, to check against lists of individuals with restrictions on their travel onboard our Services and to identify any fraud or security risks to us, our staff and other guests onboard. We also use it to link photos and videos taken on board to you for easier ordering.	Your consent.
We also have CCTV cameras on board that record continuously in public areas, and some of our security staff are equipped with body-worn cameras.	We use this information for keeping records of and investigating incidents, protecting everyone's rights, security, public health, preventing fraud, and improving the safety of our Services.	The processing is necessary for our legitimate interests, namely ensuring health, safety and security onboard our vessels.
Photographers and camera crews may also take photos and videos for guests to buy or for our promotions. If you don't want to be filmed or photographed, let the person with the camera know, but we can't guarantee you won't appear in some shots.	We use this information to offer photos of your vacation to you and for promotions.	The processing is necessary for our legitimate interests, namely offering additional services and promoting our Services.
GAMING, SPORTS BETTING AND CASINO. Note: Casino sites may only be available in international waters or where allowed by law.
If you use our Casinos or gaming arcades, bet on sporting events, or join bingo sessions or our online games, we collect your name, contact information, account (including Casino wallet), age, Shipboard card information and travel details.	We use this information to check your identity and age, see if you qualify for promotions, communicate with you, do credit checks and process credit lines.	The processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract with you.
	We use this information to publicize your wins onboard.	The processing is necessary for our legitimate interests, namely to promote and publicize wins onboard.
	We use this information to follow legal rules, and to prevent and investigate fraud.	The processing is necessary for our legitimate interests, namely complying with applicable law and preventing and investigating fraud.
If you use our Casinos or gaming arcades, we will also collect your betting and gaming activity. This includes the games you play, how long you play, your results, how much you bet, and your winnings.	We use this information to create win/loss statements, process and pay your winnings, and process credit lines.	The processing is necessary for the performance of a contract with you.
	We use this information to publicize your wins onboard.	The processing is necessary for our legitimate interests, namely to promote and publicize wins onboard.
	We use this information to follow legal rules, and to prevent and investigate fraud.	The processing is necessary for our legitimate interests, namely complying with applicable law, preventing and investigating fraud.
If you perform a credit card cash advance or use a kiosk with ATM functionality, we use information including your name, contact information, payment info, government identifier and date of birth.	We use this information to facilitate transactions at your request.	The processing is necessary for the performance of a contract with you.
	We use this information to follow legal rules, and to prevent and investigate fraud.	The processing is necessary for our legitimate interests, namely complying with applicable law, preventing and investigating fraud.
WIFI AND ONBOARD MOBILE APPS
If you connect to the WiFi onboard our vessels, or use one of our apps, we will collect your account, age and login information. We will also collect profile details you input in connection with your accounts.	We use this information to authenticate you to our online services. We use your profile details to display to and facilitate communication with other travelers.	The processing is necessary for the performance of a contract with you.
If you use one of our apps, with your permission, we will collect content from the device you use to access our online Services, such as photos from your device camera roll and camera and the contacts from your address book. You can change your permissions anytime through your mobile device.	We use this information to enable you to share photos and video you take during your vacation or to communicate with your contacts.	The processing is necessary for the performance of a contract with you.
We will also collect information about how you use the app, such as details of bookings, your payment info, your preferences, interaction history, messaging history and content, onboard account information and feedback.	We use this information to provide you with the relevant features and functionalities of our apps, to process your bookings and to take payments from you.	The processing is necessary for the performance of a contract with you.
	We use this information to investigate complaints and claims that you submit or that others may submit about you.	The processing is necessary for our legitimate interests, namely investigating and addressing complaints and enforcing appropriate use policies.
	We use this information to comply with anti-money laundering and similar legal obligations.	The processing is necessary for compliance with a legal obligation to which we are subject, or, where that legal obligation arises under the laws of a country outside the EEA, UK or Switzerland, the processing is necessary for our legitimate interests namely complying with applicable law outside the EEA, UK or Switzerland.
	We use this information to investigate and resolve chargebacks or disputed transactions.	The processing is necessary for the performance of a contract with you.
WEDDINGS AND OTHER EVENTS.
We collect and process information relevant to weddings and other events you participate in onboard. This may include your name, contact information, nationality and marital status.	We use this information to host the event you participate in.	The processing is necessary for the performance of a contract with you, or (if our contract is with another person) necessary for our legitimate interests, namely hosting events requested by travelers.
	We use this information to maintain legal records and comply with our legal obligations.	The processing is necessary for our legitimate interests, namely to maintain legal records and otherwise, to comply with legal obligations we are subject to.
CHILDCARE AND YOUTH SERVICES.
We collect and process information about children and young people. This may include name and age, parent contact details, emergency contacts, medical requirements, program preferences, attendance information, and limited images.	We use this information to enable children and young people to take part in our youth clubs and childcare programs, to keep them safe, and to communicate with their parents or guardians.	The processing is necessary for our legitimate interests, namely providing our youth clubs and childcare programs and to meet our child safety obligations. Where we process any medical, health related or other sensitive data, we will only process this data where we have express consent to do so or where processing is necessary: for carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of social protection law; to protect the child’s vital interests; for the purposes of preventive medicine and for the provision of health care or treatment; for reasons of public interest in the area of public health; or for the establishment, exercise or defense of legal claims. comply with health and safety obligations to which we are subject.
ALL PERSONAL INFORMATION SET OUT ABOVE.
We may use all Information we collect when you travel with us (other than sensitive information such as information concerning your health, disabilities or criminal offence information) for systems testing, training, improvement and technical development, personalizing the service, and advertising activities.	We may use this information for systems testing, training, improvement and technical development.	The processing is necessary for our legitimate interests, namely to train, enhance, improve and fix issues or errors in the Services.
	We use this information to identify your preferences and interests and provide you with a personalized experience of our Services, as well as to inform our, and our partners’ personalised advertising activities and personalize our communications (including marketing communications) with you.	The processing is necessary for our legitimate interests, namely to personalize the Services we offer and to promote our business and the services we offer. Where we use information relevant to your gaming, sports betting and casino activities, we will only use such information to inform our, and our partners’ personalised advertising activities and personalize our communications (including marketing communications) with you where we have your explicit consent to do so.
We may use all Information we collect when you travel with us for the purpose of bringing or defending against claims, and for dispute management.	We use this information to investigate and resolve disputes, bring and defend claims and to enforce our Terms of Service and any other contracts you have entered into with us.	The processing is necessary for our legitimate interests, namely to protect Holland America and defend Holland America’s legal interests. Where processing involves sensitive data such as data concerning health, disability or criminal offence data, the additional condition relied upon is that the processing is necessary for the purposes of establishing, exercising or defending legal rights.

Question 4

Información adicional para residentes del EEE, el Reino Unido y Suiza

Answer

Personal information	How we use it	Lawful basis we rely on
How you access the service, how you use the service and device information (as described above).	We use this information to provide the Site and our online Services to you on your device, such as ensuring that it is displayed properly on your screen and window size and remembering your information so you don't have to enter it again as you navigate around the Site and online Services or navigate away from the Site and online Services.	The processing is necessary for the performance of a contract with you.
	We use this information to detect and prevent fraud or harmful activities on our Site and online Services.	The processing is necessary for our legitimate interests, namely ensuring the security of, and detecting and preventing fraud on our Site and online Services.
	We use this information to provide custom content and information to you on our Site and online Services, identify and contact you on different devices, check how well our services and offers are working, analyze how you use our services, fix technical problems and plan and enhance our services.	Your consent.
	We and our third-party partners use this information for personalized advertising purposes, including online advertising as further described in the About Our Ads section of this Privacy Notice.	Your consent.
Analytics information (as described above).	We use this information to provide custom content and information to you on our Site and online Services, identify and contact you on different devices, check how well our services and offers are working, analyze how you use our services, fix technical problems and plan and enhance our services.	Your consent.

Question 5

Información adicional para residentes del EEE, el Reino Unido y Suiza

Answer

Personal information	How we use it	Lawful basis we rely on
AFFILIATES
We may receive information about you collected by other Carnival Corporation Ltd. companies, businesses, and affiliated entities in our family of companies.	We use this information to ensure that we have an accurate picture of your interests and interactions across all Holland America companies, so that we can personalize the Services and our communications (including marketing communications) with you.	The processing is necessary for our legitimate interests, namely personalizing our Services and communications. Where the personal information relates to information collected from your device automatically, we rely on your consent.
	We use this information to identify and prevent fraud and security risks to us, our staff and other guests.	The processing is necessary for our legitimate interests, namely detecting and prevent fraud and security risks.
SINGLE SIGN-ON
We use single sign-on so you can log in using a third-party platform like Facebook or Google. When you do this, these services confirm your identity and may share some of your personal information with us, like your name and email. The information we get depends on the third-party's policies and your privacy settings on their platform.	We use this information to authenticate you to grant you access to your account and to communicate with you. We also use this information to identify target audiences for our online and social media marketing.	Your consent.
INSURERS.
Insurers providers may provide us with information relating to claims that you make. This may include any information relevant to your claim, including medical information and records, where relevant.	We use this information for the purposes of establishing, exercising or defending legal rights.	The processing is necessary for our legitimate interests namely to protect Holland America and defend Holland America’s legal interests. Where processing involves sensitive data such as data concerning health, disability or criminal offence data, the additional condition relied upon is that the processing is necessary for the purposes of establishing, exercising or defending legal rights.
SERVICE PROVIDERS & PARTNERS
Our service providers and partners may provide us with confirmation that they have verified your identity or address, processed your payment and confirmed your eligibility for credit.	We use this information to process purchases and other transactions you make through the Services.	The processing is necessary for the performance of a contract with you.
	We use this information to detect and prevent fraud.	The processing is necessary for our legitimate interests, namely detecting and preventing fraud.
	We use this information to comply with anti-money laundering and similar legal obligations.	The processing is necessary for compliance with a legal obligation to which we are subject, or, where that legal obligation arises under the laws of a country outside the EEA, UK or Switzerland, the processing is necessary for our legitimate interests namely complying with applicable law outside the EEA, UK or Switzerland.
Many excursions, amenities and activities onboard our vessels are provided by third parties. These third parties may provide us with information about the purchases you have made with our partner organizations or your participation in excursions or co-branded services from third-party partners.	We use this information to identify your interests and personalize the Services and our communications (including marketing communications) with you.	The processing is necessary for our legitimate interests, namely personalizing our Services and communications.
	We use this information to manage our relationship with our partners, including identifying and administering any claims or complaints arising from guests’ interactions with third party suppliers.	The processing is necessary for our legitimate interests, namely managing our relationships with suppliers, administering claims and identifying and mitigating risk.
Our marketing partners may provide us with information about your visits to other websites that might feature an advert for our Services.	We use this information to help us measure the effectiveness of our online advertising strategy and remunerate affiliate marketing partners.	Your consent.
	Where relevant, we use this information to provide cashback and other rewards as part of any promotion agreed with the affiliate marketing partner.	The processing is necessary for the performance of a contract with you.
OTHER USERS AND TRAVELERS.
We may obtain information about you from other users (for example, friends and family who have booked Services as a gift), travelers who are traveling with you or who have traveled with you, as well as your emergency contacts. This may include any medical conditions, dietary restrictions, disabilities, special assistance needs. We may also collect information regarding any criminal offences or court orders and notices concerning you.	We use this information to book your travel itinerary, communicate with you and those traveling with you about the Services, to administer the Services, and for the purpose for which it was provided to us.	The processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract with you. In relation to any special category data, the additional condition we rely on for processing is that processing is necessary for carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of social protection law.
	We use information regarding your medical conditions, dietary restrictions, disabilities, special assistance needs to ensure that we can meet any medical, dietary and mobility assistance needs when providing our Services. We collect this information in order to ensure your safety and security onboard in accordance with our Terms of Service; in some cases, this may result in denial of booking or boarding if we are not able to ensure appropriate safety and security.	We rely on your express consent, as collected by the lead booker when making the booking.
	We use information regarding any criminal offences or court orders and notices concerning you to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service, identify risks to the safety and security of our guests and, where appropriate, implement additional measures to protect them. In some cases, this may include denial of booking or boarding.	The processing is necessary for our legitimate interests, namely to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service. Processing of criminal offence data will be carried out only where authorized by applicable law in the EEA, a Member State, the UK or Switzerland, including to the extent necessary to safeguard children and other individuals at risk.
We may obtain information about you, including your name and contact information, as part of our referral program.	We use this information to operate our referral program and to reward participation in the program.	We will only process this information where we have assurance from the referring parties that they have obtained your consent to do so.
TRAVEL AGENTS.
If you book travel through a travel agent, they may send us your personal information, including health details.	We use this information to complete your booking, and to communicate with you and your travel companions.	The processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract with you. We will only process your health data with your express consent. We will only send you marketing communications with your consent.
	We use this information to identify your preferences and interests in order to provide you with a personalized experience of our Services and personalize our communications (including marketing communications) with you.	The processing is necessary for our legitimate interests, namely personalizing the Services and our communications.
	We use this information to analyze trends in order to manage our business and our relationships with travel partners.	The processing is necessary for our legitimate interests, namely analyzing trends to help improve how we promote and operate the Services.
PUBLICLY AVAILABLE INFORMATION
We may collect information about you that is publicly available, such as information you publicly post or tag us in on social media sites, such as Facebook or Google, elsewhere online, and information contained in public records databases.	We will use this information to conduct market research, identify ways in which we can improve our Services and our marketing strategy.	The processing is necessary for our legitimate interests, namely improving and promoting our Services.
	We use this information verify your identity and prevent fraud.	The processing is necessary for our legitimate interests, namely identifying and preventing fraud.
LAW ENFORCEMENT.
We may, from time to time, receive information from law enforcement about our guests, such as information about prior criminal convictions or court orders that either restrict the guest’s ability to travel or require additional security measures on our part to ensure the safety and security of others onboard.	We use information regarding any criminal offences or court orders and notices concerning you to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service, identify risks to the safety and security of our guests and, where appropriate, implement additional measures to protect them. In some cases, this may include denial of booking or boarding.	The processing is necessary for our legitimate interests, namely to ensure the safety and security of those onboard our vessels in accordance with our Terms of Service. Processing of criminal offence data will be carried out only where authorized by applicable law in the EEA, a Member State, the UK or Switzerland, including to the extent necessary to safeguard children and other individuals at risk.
ALL PERSONAL INFORMATION SET OUT ABOVE.
We may use all Information From Third-Party Sources for the purpose of bringing or defending against claims, and for dispute management.	We use this information to investigate and resolve disputes, bring and defend claims and to enforce our Terms of Service and any other contracts you have entered into with us.	The processing is necessary for our legitimate interests namely to protect Holland America and defend Holland America’s legal interests. Where processing involves sensitive data such as data concerning health, disability or criminal offence data, the additional condition relied upon is that the processing is necessary for the purposes of establishing, exercising or defending legal rights.

Question 6

Información adicional sobre transferencias internacionales de datos para residentes del EEE, el Reino Unido y Suiza

Answer

The above recipients may be located outside of the European Economic Area, the United Kingdom or Switzerland. When we transfer personal information to these recipients, we will ensure that appropriate safeguards exist and are taken, such as:

the recipient of the personal information is located within a country that benefits from an “adequacy” decision of the European Commission, is considered to provide adequate protection under the UK Data Protection Act 2018 and regulations made by the UK Secretary of State, or recognized as providing adequate protection by the Swiss Government (“Adequacy”);
the recipient has signed a contract based on the standard contractual clauses approved by the European Commission or (where applicable) the UK Information Commissioner in accordance with the UK Data Protection Act 2018 or the Swiss Federal Data Protection and Information Commissioner, obliging them to protect your personal information (“Standard Contractual Clauses”).

In the absence of the above appropriate safeguards, we will ask you for your explicit consent for the cross-border transfer of your personal information or take any other measures that are recognized as providing a sufficient level of protection for your personal information.

We may transfer personal information to recipients in the following countries:

Destination country	Safeguard relied on
United States of America	Standard Contractual Clauses Adequacy (for recipients certified to the EU-U.S. Data Privacy Framework, UK extension and Swiss-U.S. Data Privacy Framework)
Member States of the European Economic Area	Adequacy (for transfers subject to UK or Swiss law)
United Kingdom	Adequacy (for transfers subject to EU or Swiss law)
Bermuda	Adequacy (for transfers subject to UK law), Standard Contractual Clauses (for transfers subject to EU or Swiss law)
Bahamas	Standard Contractual Clauses + UK Addendum/IDTA
Australia	Standard Contractual Clauses + UK Addendum/IDTA
Canada	Adequacy (for transfers subject to EU, UK or Swiss law)
Panama	Standard Contractual Clauses + UK Addendum/IDTA
Singapore	Standard Contractual Clauses + UK Addendum/IDTA
Japan	Adequacy (for transfers subject to EU, UK or Swiss law)
Philippines	Standard Contractual Clauses + UK Addendum/IDTA
India	Standard Contractual Clauses + UK Addendum/IDTA

For more information about the safeguards relating to personal information transfers you may contact our Data Protection Officer by sending an email to privacy@HollandAmerica.com.

Question 7

Información adicional para residentes del EEE, el Reino Unido y Suiza

Answer

Si accede a nuestros Servicios en línea desde el EEE, el Reino Unido o Suiza, excepto cookies y tecnologías similares que sean necesarias para el funcionamiento de los Servicios en línea, solo utilizaremos cookies y otras tecnologías de seguimiento con su consentimiento.

Puede cambiar sus preferencias de consentimiento y retirar su consentimiento en cualquier momento haciendo clic en “Gestionar preferencias de cookies” en el sitio web o actualizando su configuración en la aplicación.

Para obtener más información sobre cómo ejercer sus derechos de privacidad, puede ponerse en contacto con nuestro Delegado de protección de datos enviando un correo electrónico a privacy@HollandAmerica.com o visitando la Página del formulario de solicitud de Derechos de Privacidad. También tiene derecho a presentar una reclamación ante la autoridad de control de protección de datos competente. La información sobre cómo comunicarse con su autoridad de control de protección de datos local está disponible aquí.