Standard Policy for Cancellations, Refunds & Final Payment
Our generous cancellation policy and optional Cancellation Protection Plan provide reassurance that you can book your next cruise vacation with confidence.
For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the Cruise Contract.
Your entire booking, including air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, is subject to the same cancellation policy. If you booked any travel arrangements through other operators, you will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties. Refunds (except for amounts paid for Cancellation Protection Plan) will be made directly to the method of payment you used to book with Holland America Line.
Final Payment and Refund schedule for guests with bookings made in US$, CA$, or AU$:
The amount of your refund varies based on length of cruise/cruisetour and timing of cancellation, as illustrated in the schedules below. (Please note that "Total Cruise Price” is defined in your Cruise Contract.)
BOOKINGS OPENED SEPTEMBER 29, 2026 OR LATER AND DEPARTING IN 2027 OR BEYOND
| ALL CRUISES (EXCLUDING GRAND WORLD, GRAND VOYAGE AND SEGMENTS OF GRAND WORLD OR GRAND VOYAGE) Final payment due 120 days prior to commencing travel | |
| Cancellation Date | Refund |
| 120 days or more before commencing travel | 100% refund |
| 119-91 days before commencing travel | 75% refund of Total Cruise Price |
| 90-61 days before commencing travel | 50% refund of Total Cruise Price |
| 60 days or less before commencing travel | No refund available |
| GRAND WORLD, GRAND VOYAGE AND SEGMENTS OF GRAND WORLD OR GRAND VOYAGE Final payment due 120 days prior to commencing travel | |
| Cancellation Date | Refund |
| 120 days or more before commencing travel | 100% refund |
| 119-113 days before commencing travel | 100% refund less required deposit amount |
| 112-76 days before commencing travel | 50% refund of Total Cruise Price |
| 75 days or less before commencing travel | No refund available |
BOOKINGS OPENED NOVEMBER 5, 2025 THROUGH SEPTEMBER 28, 2026 AND DEPARTING ANY TIME; BOOKINGS OPENED SEPTEMBER 29, 2026 OR LATER AND DEPARTING IN 2026;
| BOOKINGS OPENED JUNE 30, 2026 OR LATER FOR SELECT* CARIBBEAN CRUISES DEPARTING OCTOBER 2027 OR LATER; BOOKINGS OPENED JULY 29, 2026 OR LATER FOR SELECT* EUROPE OR TRANSATLANTIC CRUISES DEPARTING MARCH 2028 OR LATER; and BOOKINGS OPENED AUGUST 25, 2026 OR LATER FOR ALASKA CRUISES OR CRUISETOURS DEPARTING APRIL 2028 OR LATER Final payment due 120 days prior to commencing travel | |
| Cancellation Date | Refund |
| 120 days or more before commencing travel | 100% refund |
| 119-91 days before commencing travel | 75% refund of Total Cruise Price |
| 90-61 days before commencing travel | 50% refund of Total Cruise Price |
| 60 days or less before commencing travel | No refund available |
| *Excludes Cruises onboard Oosterdam that depart on or before April 22, 2028. | |
| ALL OTHER CRUISES 14 DAYS OR LONGER; GRAND WORLD, GRAND VOYAGE AND SEGMENTS OF GRAND WORLD OR GRAND VOYAGE; and ALL ASIA, AUSTRALIA, AND SOUTH AMERICA CRUISES Final payment due 120 days prior to commencing travel | |
| Cancellation Date | Refund |
| 120 days or more before commencing travel | 100% refund |
| 119-113 days before commencing travel | 100% refund less required deposit amount |
| 112-76 days before commencing travel | 50% refund of Total Cruise Price |
| 75 days or less before commencing travel | No refund available |
| ALL OTHER CRUISES 13 DAYS OR LESS (EXCLUDING ALL ASIA, AUSTRALIA, AND SOUTH AMERICA CRUISES); and CRUISETOURS Final payment due 90 days prior to commencing travel | |
| Cancellation Date | Refund |
| 90 days or more before commencing travel | 100% refund |
| 89-83 days before commencing travel | 100% refund less required deposit amount |
| 82-46 days before commencing travel | 50% refund of Total Cruise Price |
| 45 days or less before commencing travel | No refund available |
Note: For Collector’s Voyages, the applicable schedule of final payment, refunds and cancellation fees is determined based on the longest segment of the combined voyage itineraries.
BOOKINGS OPENED NOVEMBER 4, 2025 OR EARLIER
| CRUISES OF 25 DAYS OR LONGER (EXCLUDING EUROPE CRUISES OF 25 – 42 DAYS); GRAND WORLD, GRAND VOYAGE OR ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE; JULY 18, 2026 AND AUGUST 4, 2026 SAILINGS ONBOARD ZUIDERDAM; and JULY 25, 2026 SAILINGS ONBOARD NIEUW STATENDAM Final payment due 120 days prior to commencing travel | |
| Cancellation Date | Refund |
| 120 days or more before commencing travel | 100% refund |
| 119-113 days before commencing travel | 100% refund less required deposit amount |
| 112-76 days before commencing travel | 50% refund of Total Cruise Price |
| 75 days or less before commencing travel | No refund available |
| ALL OTHER CRUISES OF 5 DAYS OR LONGER; and EUROPE CRUISES OF 7 – 42 DAYS (EXCLUDING ZUIDERDAM & NIEUW STATENDAM VOYAGES MENTIONED ABOVE) Final payment due 90 days prior to commencing travel | |
| Cancellation Date | Refund |
| 90 days or more before commencing travel | 100% refund |
| 89-83 days before commencing travel | 100% refund, less required deposit amount |
| 82-46 days before commencing travel | 50% refund of Total Cruise Price |
| 45 days or less before commencing travel | No refund available |
| CRUISES OF 4 DAYS OR LESS Final payment due 75 days prior to commencing travel | |
| Cancellation Date | Refund |
| 75 days or more before commencing travel | 100% refund |
| 74-68 days before commencing travel | 100% refund, less required deposit amount |
| 67-31 days before commencing travel | 50% refund of Total Cruise Price |
| 30 days or less before commencing travel | No refund available |
Note: For Collector’s Voyages, the applicable schedule of final payment, refunds and cancellation fees is determined based on the longest segment of the combined voyage itineraries.
CANCELLATION POLICY EXCEPTION:
If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.
If you have purchased a specially priced promotion that requires a non-refundable deposit, that deposit amount shall not be refunded if you cancel your booking.
Name changes require prior approval and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
For bookings made in the United Kingdom, contact 0344 338 8605 for more information about Terms and Conditions.
For bookings made in Europe contact 0800-7245425 (NL) or 00800-18731873 for more information about Terms and Conditions.
Submit your written cancellation request through email or call, as follows:
For bookings made in the United Kingdom, Gibraltar, Ireland, Guernsey, Jersey and Isle of Man, submit written cancellations to Holland America Line Enquiries@hollandamerica.co.uk or call 0344 338 8605.
For bookings made in the Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Finland, Sweden, Norway, Iceland and Denmark, submit written cancellations to Holland America Line informatie@hollandamerica.com or call 0800-7245425 (NL) or 00800-18731873.
For bookings made in Australia or New Zealand, submit written cancellations to Holland America Line general.enquiries@hollandamerica.com.au; or call 1300-987-322 (AU) or 0800-449-676 (NZ).
For bookings made in the United States and all other countries not listed above, submit written cancellations to Holland America Line Hal_Reservations@HollandAmerica.com or call 1–877–932–4259 or 206-626-7020.
Please note, if you are booked through a Travel Advisor, you must contact them to process any cancellation unless you are within 7 days of travel.
Travel Insurance/Protection: We strongly recommend that you obtain travel protection for unforeseen events such as trip cancellation, loss or damage to baggage and personal effects, illness, medical expenses, accidental injury or death, or emergency evacuation. Holland America Line offers Cancellation Protection Plan options, starting at just $79 per person, which include cancel for any reason and contain no exclusions for pre-existing conditions or age. You may cancel your vacation plans for any reason and receive a money back refund with a Holland America Line Cancellation Protection Plan.
Our Standard Plan will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid to Holland America Line.
CPP Standard is available to all guests, regardless of residency (excluding permanent residents of the United Kingdom).
Our Platinum Plan offers a 90% reimbursement if you need to cancel at any time up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line. The Platinum Plan also provides travel protection coverage for trip delays and interruptions, medical expenses and worldwide emergency assistance.
Note that the Platinum Plan is available to US residents of all states except New York state and Puerto Rico.